Nice enough hotel, good for kids. Don't upgrade!!
Posted Aug 27, 2016
We upgraded to a Superior Ocean Front suite that came with a private terrace and Jacuzzi. Basically their top of the line room. It was a nice room, but NOT worth the upgrade. First of all. the 'private' part of the terrace just means that no one else can use it. But it certainly isn't private. It's right off the main sidewalk to the beach so it was constantly busy. Plus, the room is supposed to come with free wifi but it only worked about 50% of the time. There was supposed to be a 'free gift' waiting in our room but there wasn't, there was supposed to be 'in room check-in' but there wasn't. Our room wasn't even assigned when we got there even though I'd paid for it a month earlier. Worst of all was trying to arrange dinner. We immediately tried to make dinner reservations at the resort's specialty restaurants before we even went to our room. We found out they were already booked for the week. The most disappointing of all was the room service menu. It was very, very limited. Only a couple salads and sandwiches. Not anything at all for breakfast, which is a shame since having breakfast in your room is a real treat on vacation. Of the staff, the only rude, unhelpful person was the local Expedia rep. Overall-our stay was nice but I wished we'd saved our money and never bothered with the upgrade. If we ever go back we'll look into other resorts and do more research to make sure we end up with the services that we want.
Comment from Hotel Management
Aug 31, 2016 by Quality Manager DR., Hotel Management
On behalf the entire team of IBEROSTAR Bavaro Suites, we will like to thank you for choosing us as your vacations destination.
We just can assured you that we have taken notes of those aspects you mentioned and shared with the management who will try to make corrections.
Once again, thank you for your review as this will help us to enhance the service. We all hope to have the opportunity to host you again and demonstrate you our improvements.
Quality Manager Online
IBEROSTAR Dominican Republic