Ocean View ?
Posted Feb 14, 2017
On the day we arrived we checked out our room and the sliding glass door lock was broken. I attempted to call the front desk to report it and the phone did not work. My wife and I reported these items on the way to dinner. We had dinner. Temperature control on food items were nonexistent. The quality of the food was not bad, but the way it was left sitting in the heat without keeping it cold or hot depending on the food was inexcusable. This was the case the entire stay. After two bouts of diarrhea I decided to eat only things that had just came off the grill or rice. Our Ocean View room was impeded by the new construction of a welcome center for star members. Constant banging from 9am to10pm and an unsightly mess of ditches being dug, piping laying all over the place, and construction workers were our view. On the 11th day of our stay the television went out and we had no way of drowning out the construction noise when we went back to the room to relax. An attempt to fix it was in vein. On the 12th day of our stay the air conditioning went out. Still no television and construction just outside our veranda, enough was enough and we got a different room. We were told the hotel was overbooked and there were no Ocean View rooms left. Had to settle for a room in the middle of the complex with open ditches and piping,but no construction noise.
Comment from Hotel Management
Feb 16, 2017 by Quality Manager DR., Hotel Management
Thank you for sharing your experience with us.
We are so disappointed to know how much we have failed in meting your expectations. It's so disheartening all of this, since is our commitment accomplish our guest's desires and making their stay comfortable and pleasant.
The hotel management team have read your review and will work in all the points you mentioned. For they is very important receive their guest's feedback`s, as they help them to improve the services that are in need of more attention.
Please, give us another chance to host you under better circumstances.
Quality Manager DR