Beautiful beach and water
Posted Nov 16, 2016
This iberostar is supposed to be a premium resort. I have been to many all inclusives including Iberostar Rose Hall Suites 3 times. That is a premium resort! At the buffets, the cold cuts and cheeses all coagulated making it very un appealing if not unsafe. The "Goumet Restaurant had the most awful service I have experienced. Not only do they make a big deal of giving out a reservation to this, they said they had lobster on menu. They do, but as a cold fruity appetizer. We were a party of five women and the staff , did not pull out chairs, place napkins, rolled eyes when we had to ask for more water, etc. They never brought out one appetizer and argued that it was because you can only have soup or appetizer! Never experienced this at all inclusive and was never told when ordering We skipped dessert and went to buffet for dessert. We tried the Mexican, which was pretty good, and the steakhouse, just ok but both had very good service.
The frozen drinks at all bars were bad, very watery. A strawberry daquari has no strawberry in it! By far the worst drinks I've had at any all inclusive. The best meat and most fun was the Paella party for lunch, finally got the lobster! The rooms were small and the bathroom small and in need of revovation, the toilet handle broke the last day and the faucet was ancient. On the positive side, The Star Players were very good, friendly ad work very hard
Comment from Hotel Management
Nov 23, 2016 by Quality Manager, Hotel Management
thank you for taking the time to review your experience at our hotel.
We are thankful for your comments and will share them immediately with our management team in order to take actions to ensure a better service.
We apologize for this dowside of your stay, rest assure that it is not indicative of our estandards as we always strive to give outstanding service to our guest.
We are hoping to have the opportunity to welcome you back.
IBEROSTAR Dom. Rep.