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Reviews of Iberostar Selection Hacienda Dominicus - All Inclusive

5 out of 5
Iberostar Selection Hacienda Dominicus - All Inclusive
Playa Dominicus, Bayahíbe Beach, San Rafael del Yuma, La Altagracia

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Yuriy, West Roxbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, beautiful grounds, birds and ponds. Buildings are old, but well maintained. Beach is very nice.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Yuriy,Thank you for allowing us to be your hosts on your recent visit to the Dominican Republic.We appreciate this feedback and look forward to welcoming you again in the near future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Abdelhakim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place food beech
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Abdel,We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Iberostar Hacienda Selection Dominicus! The hotel is beautiful and walkable, the staff is amazing, the food is delicious and the beach is a paradise. My husband and I did a couple’s massage with Elisa and Rossy and it was great! We want to give a special shoutout to the Star Camp staff. For those with kids, they have activities that are super fun and educational, the staff is very well trained and caring. Thank you so much to the entire hotel for making our vacation unforgetabble! We can’t wait to go back again next year!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 5, 2024
Dear Ana,It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. We have treated your description as a triumph, and your comments confirm that we are still on the right track with our numerous efforts and attention to detail.We, therefore, want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Thomas Paul, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and managed property.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 5, 2024
Dear Thomas,We thank you for sharing this positive feedback after your stay at our Iberostar hotel. It would be an honor to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Chandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach area with a lighthouse bar. Lots of activities and the food was amazing.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Apr 1, 2024
Dear Chandra,Thank you very much for sharing this feedback.We look forward to hosting you again soon.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Galina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice and cosy, it has been renovated. The staff is constantly working on improving the property. It was our second time there, no regrets once again. Great beach, good food.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 14, 2024
Dear Galina,We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction.Kind regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I need to say I am one of the cheapest people I know, so staying here was a stretch as it was more expensive than all other options, BUT, worth every penny! After reading bad reviews on other places I can tell you they did not miss a detail on service, food, drinks, activities, etc. Private beach was lovely. Never more than 100 yards from a bar with excellent brands. Always something fun going on, lots of varied foods that were great, people were wonderful. Aerobics at pool or beach, shows or parties nightly, good exercise facility, very clean, attention to detail, really worth the extra money we paid. Free snorkeling, Hobycats, kayaks. The ONLY thing I can say is that they tend to cook things well, so stood over and told the wonderful cook when to turn and pull my steak. Really happy we stayed here!!!!!
Stayed 10 nights in Feb 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Don,First of all, we would like to express our appreciation to you for choosing our hotel for your holiday and taking the time out of your day to write to us. We have treated your opinion as a success story and we would all be delighted to welcome you back to our establishment in the not too distant future. Until then we wish you all the best.Kind Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Craig,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

4/10 Poor

chinh duc

Traveled with family
Liked: Staff & service
Disliked: Amenities
The food was not good.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Chinh, First of all, we would like to thank you for sending us your feedback. We sincerely regret that on this visit we did not please you with our gastronomic offer and we will use your words to improve by sharing them with our team of professional chefs. Thank you for choosing us. We hope to have the pleasure of your company in the future to fulfill all of your expectations in true Iberostar style. Best regards, Online Reputation Manager Iberostar Selection Hacienda Dominicus

10/10 Excellent

CHRISTINA

Traveled with family
Had a great week! So impressed by all the staff. They always go above and beyond. This was our 6th time to an Iberostar Resort. We will be back!
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 5, 2024
Dear Christina,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Gyuzel, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay as always. Beach is amazing. Lots of activities.Staff is super friendly.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Gyuzel,We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Steven J

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful resort. Very helpful staff. Clean facilities and very solid food
Stayed 7 nights in Dec 2023
Response from Online Reputation Manager on Jan 9, 2024
Dear Steven,We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, very nice staff, nice beach, good food
Stayed 4 nights in Dec 2023
Response from Online Reputation Manager on Dec 20, 2023
Dear Anna,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

4/10 Poor

Viacheslav

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Food poisoning, cockroach experience were unpleasant. The sea, and the coffee shop are my favorite places.

8/10 Good

Dmytro, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best swimming beach ever!
We had a wonderful stay at this hotel. We love the casual and friendly feel of Iberostar. Food is good. Grounds are lovely. Rooms are beautiful. Pools are clean. Lots to do or do nothing - it's up to you! Can't say enough good about the Iberostar hotels in general. This particular hotel has the best clean swimming beach I think we've ever been to. Sand is clean, no seaweed, lots of chairs and cabanas. Great stay!
Stayed 4 nights in Nov 2023

10/10 Excellent

Djenita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably our 5th stay at this resort and we absolutely love it! We usually come with friends but this time we brought our daughter and her family - husband and two boys 5 and 3 years old. We stayed a full week and everything was absolutely fantastic! From our rooms in Building 7 (which I prefer), to the beautiful grounds, restaurants, food, activities and newly introduced items like silent disco and dancing in the courtyard. The staff is exceptional at every step and everywhere. We took tennis lessons with Junior every morning, then played at the pool and on the beach. We played soccer at the beach, tried every restaurant, enjoyed drinks at the recently renovated beach bar, shopped at the stores… In one word - this resort offers everything your heart may desire for any kind of vacation. We will certainly be back!
Stayed 7 nights in Nov 2023
Response from Online Reputation Manager on Dec 18, 2023
Dear guest,It is always excellent for us to receive such complimentary reviews as this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar.We have treated your description as a success story, and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Clarivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family
We had a real good time. Great place to vacation with the family. Very clean , very friendly. Great show at nite.
Sunset by the beach
Stayed 3 nights in Nov 2023

10/10 Excellent

Leandro

Stayed 4 nights in Oct 2023

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Property conditions & facilities
The property was nice and the beach was perfect. All staff were on point especially Ana and Tony from the breakfast buffet.
Stayed 5 nights in Oct 2023
Response from Online Reputation Manager on Nov 3, 2023
Dear Alejandro,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again in the future and until then we wish you well.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

6/10 Okay

Tameesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Jacy Krystal

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had plenty of space & never felt crowded. There was many activities for our 20 month old . Was relaxing for all
Stayed 3 nights in Oct 2023
Response from Online Reputation Manager on Oct 11, 2023
Dear Jacy,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place ,beach is amazing, bars are nice restaurants were good, ac worked great !!
Stayed 5 nights in Aug 2023
Response from Online Reputation Manager on Sep 11, 2023
Dear Amanda,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again and, until then, we wish you well.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and customer service was amazing and I believe they were the highlight of the entire trip! Amenities were nice and my room was amazing and clean! Dinner options were a challenge. It would have been great to have more options to make reservations for dinner, but that was difficult. Overall, I really enjoyed my stay.
Stayed 3 nights in Aug 2023
Response from Online Reputation Manager on Aug 17, 2023
Dear Yolanda,Firstly, we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us.We are glad to know that our customer service and amenities were a positive part of your stay with us. Our goal is to provide our clients with a comfortable, enjoyable and memorable stay and the aspects that you mention are a big part of this. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding restaurant options on board, as we are aware that we can only improve on the basis of constant dialogue with our guests.Again, we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

JAHI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it ! Definitely coming back
Stayed 6 nights in Jun 2023
Response from Online Reputation DR on Jul 10, 2023
Dear guest,We are very happy to read that our hotel has lived up to your expectations.Will be a great to welcome you again the future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

6/10 Okay

Thomas, Madison

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Could be better. The property is nice, rooms clean and comfortable, a/c could be better. Nice pool and the beach area is beautiful although small. Food was bland, nothing tasted good, except desserts those were good.
Stayed 7 nights in Jun 2023
Response from Online Reputation DR on Jun 26, 2023
Dear guest,We would like to thank you very much for your particularly helpful review of your recent stay with us.Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future.Again we thank you for choosing our hotel and we will be delighted to welcome you again in the future.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Nadine Naamat Naom

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and gorgeous beach! Great food options as well.
Stayed 7 nights in Jun 2023
Response from Online Reputation DR on Jun 26, 2023
Dear guest,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,Online Reputation Manager Iberostar Selection Hacienda Dominicus

6/10 Okay

Yolanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
The beach is beautiful. Lots of waves. The hotel is gorgeous, but the ac in the room wasn’t working. They tried to fix it several times , they didn’t follow up with us. It never works properly. The room was extremely hot. The service wasn’t the greatest. And the food at the restaurant with reservations was not good at all.
Stayed 7 nights in May 2023
Response from Online Reputation Manager on Oct 6, 2023
Dear Yolanda, We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us. Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future.We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style. Best regards, Online Reputation Manager Iberostar Selection Hacienda Dominicus

10/10 Excellent

Nadezda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is located on the shore of a fantastically beautiful beach. The resort is very good, all the staff are working 24 hours a day (bravo to the staff manager) to make your stay in the resort carefree and unforgettable. The rooms are updated and very comfortable. The food in the restaurant is varied and very tasty. Thanks to all the bartenders for great cocktails. The only thing I would change about this resort is the SPA. I bought 2 massages and I could also use the sauna. The massage was perfect, the saunas are very small and dated. As I see it, the entire spa building needs to be redone. Perhaps I would make a two-story SPA and make the steam rooms larger and for joint visits of men and women. I am very glad that I chose this resort for my vacation. I will definitely come back next year and recommend this beautiful resort to everyone.
Stayed 7 nights in May 2023
Response from Online Reputation DR on May 16, 2023
Dear guest,First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well thought out holiday concept. Our day to day efforts is to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in May 2023
Response from Online Reputation DR on May 16, 2023
Dear guest,Thank you for staying with us.Its a pleasure knowing that everything was perfect during your stay.Come back soon.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

sergey y

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Properties so nice
Stayed 9 nights in Apr 2023
Response from Online Reputation DR on May 3, 2023
Dear guest,Thank you for sharing your impression about our establishment.Will be a pleasure to welcome you again in the future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Maksym

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, friendly staff, great variety of food and activities.
Stayed 7 nights in Apr 2023
Response from Online Reputation Manager on Oct 9, 2023
Dear guest,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

4/10 Poor

janet

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay was from April 8 to the 15th . My husband and I were very dissapointed, when we got into the room mid afternoon it was very warm, we called front desk to complain they said they would send someone to check. It tooks a second call to get a technician to come and check the AC. he said he fixed everything that needed to be fixed and room should cool off in a while. this was in the evening time, we had to spend the night without the AC in a very hot climate, we had to again call in the morning and had to wait for another tech to come and check. The other tech said AC was broken which the previous tech should of realized it. We had to be moved to another room. We get to the other room and no water in the bathroom faucet and shower !! we again had to call and complain and wait for a tech to come and fix it before we could use the shower and bathroom. Hotel itself is beautiful and beach and pool are phenomenal but they need a lot of maintenance done to facility. Food was okey but they served the same things with only a little variance at the buffets for lunch and dinner!! they also need to work on this. Another thing, this is a hotel in a very hot climate and all through the hotel fans are always off in the lobby and everywhere you went you had to ask someone to turn on the fans which was ridiculous. I have been to othe Iberostar hotels and it is the reason why we chose this one but we were dissapointed and don't think we will be going back.
Stayed 7 nights in Apr 2023
Response from Online Reputation DR on Apr 18, 2023
Dear Guest,Although we sincerely regret reading that your recent stay at Iberostar fell short of your expectations, we are grateful for the time you spent to share your feedback with us.Please accept our apologies concerning the air-conditioning system in your room. Our professional maintenance team are always there to rectify, restore or replace any implement that is not to your complete satisfaction, and to return as many times as is necessary until everything is faultless, we are sorry that on this visit that was not the impression that you recieved and we apologize if this made your holiday seem less than perfect. We will take the concerns you mentioned as opportunities of improvement, since through the constant dialogue with our guests we can always do better.Once again, thank you for your time and effort with this review and we hope to see you again one day.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Saidur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023

8/10 Good

Yelena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean. The only place that needs cleaning is a duck pond. The water there is murky and dark green. The rest of the resort is super clean he very well maintained.
Stayed 7 nights in Apr 2023
Response from Online Reputation DR on Apr 17, 2023
Dear guest,We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us. Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always improve.Again we thank you for choosing our hotel and we will be delighted to welcome you again in the future.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Yury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 6 nights in Mar 2023
Response from Online Reputation Manager on Oct 9, 2023
Dear Yury,Thank you very much for your comment and for sharing it with us. We hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

karim

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service and I like the garden to keep it nice, beautiful And safe.
Stayed 7 nights in Mar 2023
Response from Online Reputation DR on Mar 31, 2023
Dear guest,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

6/10 Okay

Hachadur

Stayed 7 nights in Mar 2023

4/10 Poor

Ioannis

Business traveler
Disliked: Staff & service
Not terrible, but would not stay again.
Overall descent hotel. Nice grounds. Excellent internet access. There is a strange combination of excellent service and very rude employees. The food was subpar in all but the French restaurant. Breakfast was tasteless. The steakhouse was a sad affair. Overcooked and tasteless, low quality meats. The Mexican restaurant was barely passable. Cigar selection was at best mediocre and incredibly overpriced. They gave me a song and dance when we had to depart a day early. In-house reservations and Hotels.com were passing the buck until the very last possible second, and I received no refund.
Stayed 4 nights in Mar 2023
Response from Online Reputation Manager on Oct 6, 2023
Dear Ioannis,First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.We want to apologize for the impression you had of our hotel. Gastronomy and service are two of our most important pillars. Our goal is to constantly surpass ourselves by continually introducing new ideas and concepts to our cuisine and training our team towards client satisfaction. On this occasion, we regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Constructive critique is always welcomed to help us in our quest for perfection.Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

STEFANIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a calm but entertaining scene, this is the place for you. My husband and I wanted a relaxing vacation away from the parties at Punta Cana. The demographic of guests are ages 30’s and above of mostly couples and families with young children. From the moment you arrive, you’re greeted with a cold beverage and plenty of smiles. The staff is amazing. They are truly passionate about their work and it shows in the hospitality. The rooms and hotel are immaculate. It is a large property, beautifully decorated, with plenty of seating around beautiful, well-groomed gardens and romantic lighting. Flamingos and peacocks greet you in the center garden. The food is wonderful- coming from two Italians, this says a lot! Our suggestion- skip the restaurants and enjoy the buffet for dinner as it has a little from each restaurant. If you want to reserve ahead of time, you can email the property. The check in could have been slightly better. We were assigned two double beds instead of a king. The gentleman said he didn’t look at the room type and apologized. People wake up at 6am to put beach towels down at sunbeds on the beach and then leave to return later. There are signs that say not to, but the hotel should have more of a system in place to avoid this. It was really inconvenient for honest guests to enjoy an umbrella arriving at 8:30am and nearly everything was “taken”. Overall, it was a fantastic vacation and very highly recommended! You will not regret staying here!
Stayed 4 nights in Mar 2023
Response from Online Reputation DR on Mar 24, 2023
Dear guest,It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Animation services is good but too persistent. At times too much when it comes to females.
Stayed 9 nights in Mar 2023
Response from Online Reputation Manager on Oct 9, 2023
Dear Margarita,Thank you so much for this comment after your stay with us. We strive to create a comfortable and positive environment for our guests, and we know that it is through dialogue with our guests that we can make it happen; therefore, we value your opinion.Thank you for choosing our hotel for your holiday. We hope to serve you again in the future, and until then, we wish you all the best.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. We stayed in the renovated rooms and they were modern and comfortable. We traveled with our baby and the room didn’t have a microwave to sterilize the bottles so plan accordingly! (Luckily we found out prior to traveling). The housekeeping ladies did a wonderful job! In terms of the waitress/waiters they also we’re very kind! Special thanks to Estefany and María José, who went above and beyond to make us feel at home! The food at the reservation restaurants was really good unfortunately they only let you have one reservation per restaurant; for example, we stay a week and we’re only allowed 4 reservations (one per restaurant). The food at the buffet is ok…the main complaint is that food was cold but I can’t leave out the fact that there were mosquitoes all over the fruit and bread, etc perhaps the hotel should think of a way of covering them. The beach was absolutely gorgeous and the pools were cool too. Overall, we had a good experience!
Stayed 8 nights in Feb 2023
Response from Online Reputation DR on Mar 13, 2023
Dear guest,It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time… if you like the beach…. it’s one of the largest!
Stayed 9 nights in Feb 2023
Response from Online Reputation Manager on Mar 8, 2023
Dear guest,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honour to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

8/10 Good

tameesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great to stay, was great. I will go back again.
Stayed 6 nights in Feb 2023
Response from Online Reputation Manager on Oct 9, 2023
Dear guest,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay with us. It will be a pleasure to welcome you back again in the future.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

2/10 Terrible

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

Mauricio

Liked: Cleanliness, property conditions & facilities, room comfort
Mauricio
Estuvo bien pero la atención ha empeorado mucho. Gente muy amable y un extremo no menor que atiende con mala actitud. Cuidado con las trampas emocionales para asistir a charlas de 90 minutos ya que presionan y embaucan para que asistas.
Stayed 10 nights in Feb 2023
Response from Gerente de Reputación en Línea on Oct 5, 2023
Estimado Mauricio,Nuestro objetivo es que nuestros clientes estén totalmente satisfechos y disfruten al máximo de su estancia, por todo ello tomamos buena nota de todas sus observaciones y esperamos poder cumplir con todas sus expectativas en sus próximas vacaciones.De igual forma nos disculpamos por los escenarios que menciona y el malestar que estos le pudieron haber ocasionado.Gracias por su tiempo. Estaremos encantados de poder saludarlos en el futuro.Atentamente,Gerente de Reputación en LíneaIberostar Selection Hacienda Dominicus