Ratings based on 419 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Phila, PA

Close to the beach.

Posted Feb 20, 2017
Pros: The quiet. Very relaxing. More adults than families. Walkable and all areas were accessible.
Cons: On checkin, to be given schedule of the dinner themes at the buffet so you could then choose which nite to make specialty restaurant reservations.
Location: Very remote. 1 1/2 hr drive from Santo Domingo airport. Not close to walk to any town.
Overall, our experience was very good. It is our 11th time staying at an Iberostar resort, first time in the Dominican Republic. Room was clean. Accessible to beach, pool and restaurants. However, our first experience where we had to get up at the 'crack of dawn'-around 5am, to put our beach towels on a lounge chair by the beach to make sure we had a beach chair for the day and even after that could not guarantee that one of the European vacationers would not move your reserved space for themselves (some had no consideration whatsoever). Staff was all courteous and respectful. One exception was one of the concierge who after trying to sell us on a 'timeshare' which we turned down as we have heard the 'sell' numerous times before, he became very disinterested in us and impersonal. When we contacted him at the end of our stay for assistance with luggage pickup on our checkout day, he was not the least bit helpful. We ourselves for luggage pickup on our check out day which never came and we ended up wheeling our own luggage to check out in the lobby. Food in the buffet was excellant-the best of all the Iberostars we have stayed at. Each evening was a different theme and a huge selection of foods.
Comment from Hotel Management
Feb 22, 2017 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicusas your holidays destination. Your thoughts are always welcome to our team since it helps them a lot to know how our services were perceived and as well if there was any downside during their experience. Thanks for highlighting the aspects you have enjoyed more and for sharing with us your disappointments. The Club management team have read your complaint and they will make changes since our team do not have to show up an inappropiate behavior; apologize us for this mishap. Once again, thanks for your comment and we are looking forward to welcome you back in the near future. Warmest regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Beautiful and comfortable all inclusive resort

Posted Jan 13, 2017
Private beach with soft sand and bar, beautiful pool with swim up bar, and the most friendly staff. The food options were delicious between a stacked buffet, a Japanese restaurant, Mexican restaurant, steakhouse, and fancy French restaurant, plus all inclusive room service. About an hour drive from Punta Cana, but the scenery along the way makes up for that. Highly recommend!
Comment from Hotel Management
Jan 16, 2017 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. Our hotel is the best place to stay in Bayahibe, not only for the beauty of the beach or installations, is the quality of the services we offer, for example the food choices. Thanks for highly recommend our property. It will be a pleasure welcome you back in another opportunity. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay area

Great all-inclusive tropical hotel.

Posted Jan 10, 2017
Pros: Everything, close to beach, diving center, 5 restaurants, pools, theater,
Cons: 1. Mosquitoes - room fumigation every week is not enough. The whole area (in and out) need to be fumigated 2. I-net almost unavailable in the room
Location: Casino Club and Bar - Kviar
I like everything about the hotel. Entertainment - theater shows for adults and kids. A few bars a few restaurants and a pool, diving center, great beach. The staff was the greatest of all - very nice and friendly and always ready to walk an extra-mile for you. My greatest experience was when two days before the end of the vacation I asked the guest services to find me a driver to take me with the rental car I had, to the airport and drop me (and the car) there. After a couple of phone calls the (very nice girl) said: "Sir, I'm sorry, I can't find anyone. You can drive, right?". Then I shared the bad experience I had a couple of days ago - I went to La Romana (town, 30 km from the hotel) and while I was walking down the street, some guy pulled my phone out of my hands and ran away. My credit cards and driver's license were in the case, so I didn't have driver's license and I didn't have navigation (the phone). Then the girl said: "Sir, give me your room number and I will contact you in an hour!". After fifteen minutes, she found me in the lobby and introduced me to a guy (who was part of the hotel staff) and explained me that he's going to be my driver. And this - for FREE. This was really GREAT! Needless to say I tipped the girl and (especially) the driver, handsomely, although the girl explicitly explained, that I didn't have to do it, because it was their obligation. Well ... I don't think it was. Not at all ...
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent stay

Posted Dec 30, 2016
Pros: Interieres are very suothing, good is tasty
Location: A lot of sport activities
They location of hotel, they beach ,gardens, birds _ everything make you feel special and cumfortable.
Comment from Hotel Management
Dec 31, 2016 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. We appreciate your valuable rating as regards your excellent experience. It's nice to hear that you have enjoyed everything from us. We are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY, USA

Iberostar keeps its high rating.

Posted Dec 25, 2016
Beautiful, clean, friendly. Good food. Excellent beach.
Comment from Hotel Management
Dec 31, 2016 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicus as your holidays destination. We are happy to knoe that we have wowed with the beauty of our facilities and also the cleanliness. Thanks for sharing your photos. We are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

We keep coming to this place over and over.

Posted Dec 22, 2016
We keep coming to this place over and over. Tried other places. Like this one better.
Comment from Hotel Management
Dec 26, 2016 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing again IBEROSTAR Hacienda Dominicus as your holidays destination. We are so proud that you have no doubts in pick our beautiful property to enjoy your vacations at Bayahibe. Thank your being part of our family. We are looking forward to welcome you back in the near future. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenwich, CT, US

Nice hotel, beautiful territory, good food

Posted Nov 26, 2016
We stayed at building 6, that was our second time at this hotel, rooms are clean and comfortable. Everything is in good condition but not brand new. Food is good and the choice is pretty decent but local vines are terrible. Beach is great, clean and have enough shade, water is clean and shallow. The lighthouse bar at the beach is always too crowded and the staff there is less nicer than in other bars, could do better. Kids club is available, my kids 3 and 6 y/o spent there 3 hours and didn't get bored. Pool is good however we prefer ocean so can't say much about the pool. Overall everything was good, I would recommend this hotel.
Comment from Hotel Management
Dec 2, 2016 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus and for sharing your experience. It's truly pleasant when we fulfilled our guest's expectations and demonstrated them how wonderful is our site and our services. Thanks for highlighting the things you liked and for recommend our property to all the travelers who are seeking a great and beautiful place for their holidays. Our team is looking forward to welcome you back soon. Warmest regards, Quality Manager Online IBEROSTAR Dominican Republic
3 out of 5
by A verified traveler from US

Beautiful beach and water

Posted Nov 16, 2016
Pros: The beach and water was best I have ever experienced, I have been to Mexico, Jamaica, Aruba, The water was warm, calm and clear
Cons: Room renovations, Restaurant service in the Colonial, Better drinks,
This iberostar is supposed to be a premium resort. I have been to many all inclusives including Iberostar Rose Hall Suites 3 times. That is a premium resort! At the buffets, the cold cuts and cheeses all coagulated making it very un appealing if not unsafe. The "Goumet Restaurant had the most awful service I have experienced. Not only do they make a big deal of giving out a reservation to this, they said they had lobster on menu. They do, but as a cold fruity appetizer. We were a party of five women and the staff , did not pull out chairs, place napkins, rolled eyes when we had to ask for more water, etc. They never brought out one appetizer and argued that it was because you can only have soup or appetizer! Never experienced this at all inclusive and was never told when ordering We skipped dessert and went to buffet for dessert. We tried the Mexican, which was pretty good, and the steakhouse, just ok but both had very good service. The frozen drinks at all bars were bad, very watery. A strawberry daquari has no strawberry in it! By far the worst drinks I've had at any all inclusive. The best meat and most fun was the Paella party for lunch, finally got the lobster! The rooms were small and the bathroom small and in need of revovation, the toilet handle broke the last day and the faucet was ancient. On the positive side, The Star Players were very good, friendly ad work very hard
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Location: Great location. Dive center inside the hotel makes a huge difference for me.
Love the hotel! For sure we will be back, maybe next year. We stayed at Viva and Catalonia before, but Ibero is better then those two. Food is great. Service the best. Thumbs up for Jacob of guest service and Vicmar of front desk. We just wish we have a room closer to the pool. We invited 7 friends to go with us and they loved also!
Comment from Hotel Management
Nov 16, 2016 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. We are so glad to know that we have wowed you with the level of services and facilities that we are offering in our beautiful property. Thanks for pointing the aspects of your stay that you have enjoyed more. Our entire team will be pleased to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Oct 20, 2016 on Orbitz
We are happy. Nice Hotel. Good food. We are recommend.