Ratings based on 214 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
You get what you pay forPosted Aug 30, 2017
Pros: Absolutely nothing other than the front desk staff.
Cons: Everything, including customer service, room service, cleanliness, sanitation, functionality, overall hotel upkeep.
Location: A lot to do nearby, not on the beach front though.
First room not at all what we expected. Small, dirty, AC was not good, smelled bad, bed sheets were dirty, light switches were dirty. Second room more like what we expected except it was dirty again, bed sheets were dirty, light switches dirty, counter tops scummy and dirty. My wife didn't even want to leave her things on the counter. The bathroom smelled really bad, we had to fashion a mask with our clothes when we went in there. The A.C. did not work. The doors didn't lock to the patios. The blinds didn't cover the light from the windows (get bigger blinds). Spider webs in the closet, clearly it hasn't been cleaned in a while. And the hot tub was not cleaned or well kept. We were afraid to even turn it on. The third room was better than the other two even after both of the toilets flooded. Cleaner, but still dirty, grime built up on door handles and light switches. AC worked but not the wifi in this room. Nobody ever came to fix the toilet in the week we stayed there...just had to shut off the water and watch one of them closely. It's really sad because the staff were friendly and the place looks nice on the outside but it's an absolute nightmare once you get in there, I would NOT RECOMMEND this hotel to anybody else unless you need to save every absolute penny. Go somewhere else, spend a little more, and enjoy your vacation. They said they would look into refunding me but never got back to me...it's been well over a month now so now I feel obligated to write this.
for Everyoneby A verified traveler from Kansas City
Beautiful pool areaPosted Aug 4, 2017
Pros: Pool area was beautiful and drinks/food reasonable
Cons: Don't know how you combat mosquitos in hotel rooms. We just used lots of spray.
Location: Very close to Bravo beach and other resorts. Nice place to stay while you are organizing for longer stay at one of the all inclusives.
Staff stayed up late to cook food for late arriving family members. Very pleasant pool area that was peaceful. Walking distance to beach. Staff were helpful and accommodated our needs. Rooms were large and quiet. Would recommend staying at this hotel. Great buy for the cost.
for Everyoneby A verified traveler from Boston MA
God foodthPosted Aug 2, 2017
The people was very nice to answer myquestions help me with everything that I need thanks
by A verified traveler from Los Angeles
Bad hotel, left it and checked into another one.Posted Jul 31, 2017
It took them 2 days to.give me clean towels.No soap or shampoo. Got hair dryer 3 days after I asked. Want refund for the days that I left early.
for Everyoneby A verified traveler from Miami
Great hotel near the beachPosted Jul 13, 2017
We stayed 9 days and we had a great time. Staff were friendly, room was clean, quiet, near the beach, food was okay, big pool, easy access to beach, malls etc.. the best part is that it was cheap.
for Everyoneby A verified traveler from punta Cana
ok for a quick stayPosted Jun 25, 2017
The staff was great. The hotel is ok for a quick stay. There is no elevators. We stayed on the 3rd floor. Not easy access.
Posted Jun 6, 2017 on Hotels
by A verified traveler from Florida
The staff was ok. Hotel was far from everything.Posted Jun 3, 2017
The room was full of mosquitoes. I was fighting mosquitoes all night.
by A verified traveler from Washington, DC
Not what I expected.Posted Jun 2, 2017
The hotel has a mosquito problem. The first room was full of mosquitoes and after complaining our room was transferred to a room with the same amenities. Secondly, the hotel does not provide standard wash cloths and thirdly we experienced an electric outage. Overall I will not recommend friends or family.
for Everyoneby A verified traveler from Santo Domingo
Relaxing and confortable palce to spend timePosted May 28, 2017
The staff was excelent, and the price is reasonable. The place is in the center of the action.