Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicagoland

Posted Jan 9, 2016
For being a huge, mega resort, it felt comfortable. They did a nice job of breaking it up so it didn't feel big. Room and beds comfortable, buffets had a lot of options, staff were very friendly and nice. My only criticisms would be ala carte resteraunts not available to us at out time of travel and some of the resteraunts not very desirable. ( bbq buffet and Dominican resteraunt). It was a very positive experience and my kids had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Pros: closeness to the beach
Cons: More dancing music, more places to dance.
Location: There is nothing to do nearby
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3 out of 5
Recommended
for Everyone
by A verified traveler from Florianópolis, SC, Brasil

Perto da praia, wi-fi limitado

Posted Jan 2, 2016
O hotel Esmeralda anuncia wi-fi disponível nos quartos sem custo adicional, sem esclarecer que ele é restrito a apenas dois dispositivos por quarto. Fica super perto da praia, muitas opções de comida e bebida. Percebi que a equipe do hotel Ambar (só para adultos) mostrou-se muito mais afável do que a do Esmeralda.
3 out of 5
by A verified traveler

Great location and facilities -- terrible food

Posted Dec 30, 2015
Pros: location, rooms
Cons: Food was terrible
Location: n/a
Restful place, beautiful location but terrible food
2 out of 5
by A verified traveler from NY

Overall experience

Posted Dec 28, 2015
Pros: The environment. Th pool and beach.
Cons: The rooms should be inspected to ensure expectations of the customer are met before arrival. Diversify the menu, serve better drinks and liquor.
Location: I purchased tickets for some of the events, dolphins, jet boat, etc. However, when we got there, they told me the tickets I had did not cover some of
The toilet seat in my room was obviously smaller than the toilet itself, which made sitting very uncomfortable. The shower pressure was weak and could have been cleaned a little better. The sliding door in the room would not lock. I had to call twice after waiting over an hour before someone came to fix it. I purchased tickets for some of the events, dolphins, jet boat, etc. However, when we got there, they told me the tickets I had did not cover some of the events even though the representative told me it did. The food was okay, but was the same thing everyday. The restaurants we went to was not of good quality. The food was not good. We were annoyed constantly with phone calls and approached to buy things. The liquor offered was all bottom shelf. The drinks made were of poor quality; pina colada, strawberry daquari, etc....
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 27, 2015
Food was not as good as expected.Other things were satisfactory.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Very close to the beach

Posted Dec 24, 2015
The staff is very friendly and the property is gorgeous.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Posted Dec 22, 2015
It was nice, friendly, comphortable and joyful time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Dec 22, 2015
Cons: Service in the buffets could be better.
Location: Location on the beach is excellent.
We were at the Esmeralda for our 10th visit so we have always loved this hotel. However, it has grown and gotten quite busy and crowded. It has lost some of its intimacy and service that we loved so much. This will not keep us away but wish it could have stayed the way it was.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Dec 19, 2015
Pros: GREAT HOTEL, POOL AND BEACH NEAR EACH OTHER
Cons: NOT TOO MANY DAIRY PRODUCTS, FOR THOSE WHO LIKE THEM
MY ROOM WAS CLEAN, TIPPING THE STAFF MAKE VACATION BETTER.