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Reviews of Majestic Colonial Punta Cana - All Inclusive

4 out of 5
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 2090 out of 3661 reviews" "
Rating 8 - Good. 841 out of 3661 reviews" "
Rating 6 - Okay. 360 out of 3661 reviews" "
Rating 4 - Poor. 199 out of 3661 reviews" "
Rating 2 - Terrible. 171 out of 3661 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Meredith J

Traveled with family
Disliked: Property conditions & facilities
The room at times smelled like sewage. It took an hour to be seated for dinner and the Restuarants that took reservations had limited availability. The place was understaffed- and we waited for almost everything we wanted.
Stayed 6 nights in Mar 2024

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect vacation ! Excellent staff, food and entertainment ! Beach was beautiful, staff was wonderful and resort was very clean and lovely !
Stayed 5 nights in Mar 2024

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quite cumbersome and took a very long time. We were "upgraded" to the non-family side of the resort (which was fine since our boys were 17 and 14 years old), but it was loud at night. The place was mobbed with high school and college students on spring break that were drinking at all hours of the day and night. There was a lively night life scene at the resort. We were unable to get reservations for the two restaurants that required them. Overall, the food was decent, the service good, and we enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Jessica Matos on Mar 28, 2024
Dear Kimberly,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Samer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing resort we had so much nice time
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 28, 2024
Dear Samer,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Lidiya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not the most up to date but beautiful, clean and the beach is amazing. Food is good and has variety of options. Staff are friendly but they don’t speak English very well, therefore it is difficult to get help from them. I wish they would try to understand us better and wouldn’t rush all the time. We had a great butter Yoel, who tried to make our stay easy and fun. We are thankful for his help. I would stay at this property again.
Stayed 9 nights in Mar 2024
Response from Natacha Pérez on Mar 28, 2024
Dear Lidiya,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Leyda

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Jessica Matos on Mar 28, 2024
Dear Leyda,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Andrea Barneschi de, Jacksonmi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and staff very friendly.
Stayed 4 nights in Mar 2024
Response from Jessica Matos on Mar 27, 2024
Dear Andrea,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Paul, Wayne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is outstanding, the beach is exceptionally good and beautiful, food is diverse and of high quality. The staff in all areas are very friendly, polite and helpful. I received an email from Majestic Colonial delivered through my Expedia account informing me that I could do express check out the night before my departure. I tried it and it does not work because as you take your taxi to the airport you need a release ticket from the reception. There is a contradiction as there is no such a thing as express check out. That was the only negative note
Stayed 7 nights in Mar 2024
Response from Jessica Matos on Mar 27, 2024
Dear Paul,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from Jessica Matos on Mar 27, 2024
Dear Kimberly,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Jo, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were incredibly accommodating and friendly in all areas of the resort. I liked that it was an easy walk to Majestic Elegance where we attended a wedding. The evening shows were entertaining and not cheesy. The disco had too many high school and young college kids. They behaved a bit annoyingly and were obnoxious. I think you need to separate them from the Adults section. The DJ and staff at the beach were a really fun group, and played the songs we liked (merengue and bachata). The guestrooms could use an update. The furniture and fixtures were dated and showed a lot of wear and tear. The columns in the room and bathtub had several scuff marks that it made them look dirty. You can also see some wear and tear in the hallway areas. Some of the wall columns needed repairs as the edges were literally falling apart. Particularly, the door to the toilet opened towards the sink which made it awkward to move around, and did close properly. Also, there wasn't good lighting over the bed area and there so many switches to figure them out. Overall, we enjoyed our stay!
Stayed 3 nights in Mar 2024
Response from Jessica Matos on Mar 27, 2024
Dear guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Suzanne Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
July the pool bartender was wonderful and Strawberry the most wonderful people and Jr. Domingo also are exceptionally wonderful also.
Stayed 4 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved this property. It was beautiful and we loved how close the beach was. The staff and entertainment was fantastic for kids and adults. Some of the food was excellent (steak and seafood restaurant) and the rest was just OK. The bed and pillows were not very comfortable. The spa was amazing. We would go back!
Stayed 6 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always looked out for anything you needed.
Stayed 3 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
Dear Kenny,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues with it shower and reported it to our Butler, who reported it right away. He was told it was fixed and it was not. Our shower almost over flowed all week. At the end of our trip Mayker set up a time for our luggage to be picked up and no one showed up, so we ended up waiting an extra 15 minutes before we took it ourselves.
Stayed 5 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
Thank you so much for your beautifully worded and detailed review.We apologize for making your stay so unpleasant and want to assure you and future guests that all your comments will be carefully analyzed to take the appropriate corrective actions in each case. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Jessica Matos on Mar 27, 2024
Dear Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how spacious my room was! I loved that I was put in a room near the beach. I loved the friendliness of several staff members. Some of the guests were wild, unruly, and seemed to want to trash the place. I got diarrhea after eating at MCJestic - they need to watch how they handle food and prepare the food better. Bring back Crepes!
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Rebecca,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Ruessela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 3 days and we were able to upgrade to a swim up jr suite. Food and most dining experience was excellent except for the Mexican restaurant which was not up to par. The entertainment and its crew was wonderful and made sure that the guests were entertainmented. Would definitely come back again.
Stayed 3 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Ruessela,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
Dear Joseph R ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Nazar

Traveled with group
A wonderful, tidy and clean resort with all the entertainment suitable for all ages. The restaurants offer varied and delicious meals and excellent room service Special mention to Isaías the butler Who provided facilities and explained to me what is in the resort I would also like to mention INES who provided guest services and was very keen to meet the requirements of the guests
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Nazar,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

nadia, Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the romantic dinner and the vip breakfast área uff very delight
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Nadia,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been over 10 times since 2008 and will continue going to The Majestic Colonial!!!
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear David,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Nalton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Meybi Baez on Mar 26, 2024
Dear Nalton,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful and helpful staff
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Travis ,Thank you so much for your wonderful words and for taking the time to tell the Google community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Edgar Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service staff so friendly
Stayed 3 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Edgar Santiago,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Kristin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 25, 2024
Dear Kristin,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Paula Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!! Staff has a lot of positive energy and so friendly. Love all the activity options. The beach and the pool are is clean and so relaxing. Great entertainment and great food and beverage options.
Stayed 7 nights in Feb 2024
Response from Meybi Baez on Mar 24, 2024
Dear Paula Leigh, We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

2/10 Terrible

Tami

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room felt very dirty. The bed was horrible and one of the beds was a cot that felt like sleeping on a piece of plywood. The staff outside of the night time dining was not friendly and felt very unorganized. The food was not good at all unfortunately too.
Stayed 6 nights in Mar 2024
Response from Meybi Baez on Mar 24, 2024
Dear Tami, We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Cristino Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome
Stayed 4 nights in Mar 2024
Response from Meybi Baez on Mar 24, 2024
Dear Cristino Jesus, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time here. Staff was great and the property was beautiful and welcoming. I feel like this is probably the happy medium between a high end resort and a fun resort. You feel like anyone can fit in and have fun. The spa services were amazing! The pool was amazing! The beachfront was amazing - the water there tends to be a slightly wavier than other resorts, but was perfectly fine…and the beach and water wasnt as crowded. The restaurants all had great food options for anyone. I’d give it a solid 9 out of 10 - would definitely go back!
Stayed 6 nights in Mar 2024
Response from Meybi Baez on Mar 24, 2024
Dear Brian, We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

4/10 Poor

Severina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not very clean, the staff is not very helpful and the food is terrible.
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 23, 2024
Dear Valued Guest,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Expedia community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Mirage; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Fady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 23, 2024
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

2/10 Terrible

yaima

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Jessica Matos on Mar 22, 2024
Dear Yaima,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Michael Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
My only 2 slight complaints would be the food, and to a lesser degree, the room. We don't usually have high expectations when it comes to all inclusive food, so this was not a surprise for us. However, there are always items that you find that are perfectly fine. All in all, the food was just fine. The room are also decent. Nothing over the top nice, they could use some upgrades to the patio. There are only 2 chairs and a small table in a very large area. Just seems a little bare in that big area. Now the good... The grounds are beautiful and very well maintained. Always people upkeeping the grounds. The beach is gorgeous. Soft white sand with bright blue water, and almost no seeweed!! Big plus over other places like Cancun. The Staff... Didn't have any bad experiences here. The majority are very friendly and helpful. Our guy was Johan at the Plaza bar. This guy was the absolute best!! He went way above and beyond what we would have expected. If we had ant request or question, he went out of his way to make sure he took care of us. I can't say enough about his service. That also goes for the other members of the Plaza bar (Domingo, Julio and a couple others I can't recall). This was our place to go and hang every night. Maykar was out butler and checked on us daily to see if we needed anything. We did not use him much, but when we did, he was able to accommodate us as needed. All in all, I would not hesitate at all staying here at the Colonial and would recommend.
Response from Jessica Matos on Mar 21, 2024
Dear Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drinks were watered down and both indoor and outdoor jacuzzi’s did not work. Entertainment was great!
Stayed 6 nights in Mar 2024
Response from Natacha Pérez on Mar 21, 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Luis Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 21, 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Marlene

Liked: Cleanliness
We stayed at the MajestIc following a stay at the Excellence in Punta Cana. So we were constantly comparing. In comparison the Majestic staff was just ok. It took a long time to get coffee at breakfast. The grounds were not kept as clean and the food was not as fresh. There was no cute coffee shop like the Excellence had. It was inconvenient to make reservations for restaurants. However, we met a staff member named Oscar who made the vacation worthwhile. He helped us with reservations and made sure we were happy. This definitely helped my happiness with our stay. We brought our parents to Excellence. We brought our 17 year old son to Majestic. There was way more for him at the Majestic. There were lots of teenagers. There was a sport lounge to hang out at. They had live bands which were fun. Overall we had a great time at both hotels. Majestic was younger and more lively. Excellence was older and more refined. Excellence is on par with Sandals and Beaches. Majestic was good but not quite excellent.
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 21, 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Louise E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Natacha Pérez on Mar 21, 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful & friendly. the re was lots of activities throughout the day. they had many shops & restaurants to choose from. it's a beautiful place. i hope to go back there again some day.
Stayed 7 nights in Feb 2024
Response from Meybi Baez on Mar 17, 2024
Dear Debra, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Kimberly Kay, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having everything at the tip of our fingertips however we didnt utilize it cause we are not needy people. Our butler did an amazing job of checking in daily. Set us up reservations at restaurants when we didnt even ask. They were always wanting to clean rooms but we went every other day. Edwin our butler was great and the best bartenders were July and Micalis in the sport bar. Spring breakers under age and 18 were the downside as they don't have a level of common decency for the staff their. Rude to staff and didnt tip for crap. That is nothing against the resort or employees though. We are grateful and will def return just not in march
Stayed 5 nights in Mar 2024
Response from Meybi Baez on Mar 19, 2024
Dear Kimberly Kay, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Meybi Baez on Mar 18, 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

8/10 Good

Christos, Waterown

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and the stuff very polite. In general it is a nice resort. The first time I been there was years ago and it had opened a month prior to our stay. It was a gorgeous resort. Overall we enjoyed our stay and the beautiful weather.
Stayed 7 nights in Mar 2024
Response from Meybi Baez on Mar 17, 2024
Dear Christos, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. We have taken the liberty of sharing your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We hope to see you many more times for even more splendid vacation experiences. Sincerely, Customer Care at Majestic Resorts

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach
Stayed 7 nights in Mar 2024
Response from Meybi Baez on Mar 17, 2024
Dear David, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great all the way around! This was our 2nd visit and will definitely be back! The entire staff are the best!
Stayed 7 nights in Mar 2024
Response from Meybi Baez on Mar 16, 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful! The people who worked there were SO Friendly!!! The food - pretty dang good! No one can go hungry here! I don't even have enough words to explain how memorable our trip was. Our butler, Henry was amazing! If you come on vacation and expect everything to be without flaw - you will find yourself disappointed. Our room was so beautiful! Any issues we had were resolved immediately. I highly recommend this place. We will definitely be coming back. We had the best honeymoon!
Stayed 5 nights in Mar 2024
Response from Meybi Baez on Mar 16, 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The staff was very helpful and my husband and I loved our stay
Stayed 2 nights in Mar 2024
Response from Meybi Baez on Mar 16, 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Robyn

Traveled with family
Liked: Staff & service, amenities
The family area was a touch rundown. The rooms were ok but not great, our sinks did not drain and toilet room was so small. The cleaning staff were so friendly in fact all the staff we loved except for the pool bar. They never smiled or said thank you. The entertainment staff were so fun. Food was a c- at best.
Stayed 5 nights in Mar 2024
Response from Meybi Baez on Mar 16, 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful, meticulously maintained. The staff are so friendly and helpful, they go above and beyond to make sure your needs are met. Gorgeous beach, crystal clear pools. So many delicious food options, you'll never be hungry. Already planning to return next year!
Stayed 7 nights in Mar 2024
Response from Natacha Pérez on Mar 15, 2024
Dear Lisa,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. Our butler David went beyond his duties taking care of us. He would always respond promptly to our needs. We had a pickup situation he stayed on it until it was resolved.
Stayed 4 nights in Mar 2024
Response from Natacha Pérez on Mar 15, 2024
Dear Linda,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional holiday experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable holiday we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Paul David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Natacha Pérez on Mar 14, 2024
Dear Paul David ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Felix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a vacation
Stayed 3 nights in Mar 2024
Response from Natacha Pérez on Mar 13, 2024
Dear Valued Guest,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Colonial community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Colonial; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts