Ratings based on 4,784 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 21, 2018
Comment from Hotel Management
Jun 21, 2018 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Colonial. Lisbeth Aponte Customer Care Majestic Resorts
4 out of 5
by A verified traveler from Seattle, Wa

Posted Jun 21, 2018
Hotel staff were all great, room view was awesome however, the ac didn’t work well and the toilet doesn’t have a lot of room. Water pressure was low and even went out totally one morning( I had to call front desk to let them know). Entertainment team does a good job however, there should be music all day at the pool and a good place to play pool volleyball and more water games. . They also need more bartenders at the pool, most of the time they only had one working very hard to accommodate everyone. Food was excellent at the Japanese restaurant, best sushi !
Comment from Hotel Management
Jun 21, 2018 by Customer Care, Hotel Management
Dear Patrick, Thank you for taking the time to share your rating regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciated our fantastic staff. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
5 out of 5
by A verified traveler

Posted Jun 20, 2018
Nice hotel, beautiful view, warm staff and excellent hospitality
Comment from Hotel Management
Jun 20, 2018 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good place nice peoples

Posted Jun 20, 2018
Every years I have 2-3 vacations. I can say my experience big. This is resorts sit one on top 10 in my list.
Comment from Hotel Management
Jun 20, 2018 by Customer Care, Hotel Management
Dear Todor, Thank you for taking the time to share your rating regarding your recent stay with us. It is a pleasure to know that we have met your expectations and that you enjoyed our beautiful facilities. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
5 out of 5
by A verified traveler

Posted Jun 20, 2018
Great overall experience
Comment from Hotel Management
Jun 20, 2018 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
3 out of 5
by A verified traveler

Posted Jun 19, 2018
the staff was ok but as friendly as other resorts.
Comment from Hotel Management
Jun 19, 2018 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We hope you will give us another chance to do everything in our power to make it up to you on your next visit. Sincerely, Isadora Reyes Customer Care Majestic Resorts
5 out of 5
by A verified traveler from Philadelphia

Posted Jun 19, 2018
This was my first time staying at an all inclusive resort. Before arriving I was a bit nervous about the safety and food, but the hotel exceeded my expectations completely. For the price of this hotel, the food, drinks, service and room were way beyond what I expected. Staff was so helpful and there was an Expedia representative in the hotel lobby everyday to answer our questions. This was so helpful! Had an amazing time and will definitely be back!
Comment from Hotel Management
Jun 21, 2018 by Customer Care, Hotel Management
Dear Maura, Thank you for taking the time to share your rating regarding your recent stay with us. We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2018
The biggest negatives were the room AC did not get very cold at all, Basically stayed a moderate temperature the entire time and the in room tub had water jets that when turned on spit out nasty black muck.
Comment from Hotel Management
Jun 21, 2018 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We truly regret that you didn't find the A/C maintenance to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We hope you will give us another chance to do all in our power to make it up to you on your next visit. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Posted Jun 18, 2018
Great all-inclusive, the staff was great all around, but especially the bartenders and the staff that did the activities. Food was good, better than we had anticipated! Would definitely recommend to friends and family!
Comment from Hotel Management
Jun 20, 2018 by Customer Care, Hotel Management
Dear Sheena, Thank you for your kind review and for recommending Majestic Colonial to future travelers. It is a pleasure to know that you enjoyed our resort and that you appreciated our delicious food options. We are so glad to know that our staff provided an excellent service. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton, PA USA

Best Vacation!

Posted Jun 18, 2018
This was our first trip to Punta Cana and our second trip to Dominican Republic. We stayed at the Majestic Colonial for 7 nights and had the best time! We were lucky to have your staff on our first visit, nevertheless we are hearing impaired and your team made our stay perfect and treated us like family. We had a wonderful experience of our life in Punta Cana. The beaches were beautiful and the staff worked very hard to keep it clean of seaweed, which we learned happens at this season of June someone mentioned. The pool was fantastic and the Wet bar staff was so incredible. Our room was great and the staff was super friendly. We were sadly to leave. We have told all of our family, friends and coworkers about it. We highly recommend this resort and cannot wait to come back to Majestic Colonial!
Comment from Hotel Management
Jun 20, 2018 by Customer Care, Hotel Management
Dear ronagene, Thank you for your kind review and for recommending Majestic Colonial to future travelers. Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations. We all look forward to your next visit to Majestic Colonial. With warm regards, Lisbeth Aponte Customer Care Majestic Resorts