Ratings based on 5,062 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

On the beach

Posted Sep 23, 2017
Nice resort to vacation at. 6 good restaurants (we tried them all). We were really pleased with the staff and how friendly and helpful they all were during our entire stay.
Comment from Hotel Management
Sep 23, 2017 by Customer Care, Hotel Management
Dear Barbara, We are so grateful that you took the time to write about your recent experience at our resort. We are delighted to see that you enjoyed our resort and that you had a good experience at our restaurants. It is very important to us that every guest receives star treatment during their entire stay from our staff. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Overall excellent resort for vacation

Posted Sep 22, 2017
Pros: The staff, room, pools, restaurants and bars, beach, Michael Jackson show, and the foam party.
Cons: N/A
Location: Location of the resort is great and the beach is very clean. Do the catamaran Hispaniola Aquatic Adventure boat tour.
My wife and I stayed at the Majestic Elegance during September for our anniversary and my birthday. We were very lucky to dodge the hurricanes and the resort was very clean and no damage was visible from Irma. Very simple, everything about this resort is perfect. We stayed in the Elegance Club on the Elle side on the third floor over looking the Elegance Club pool and the main pool with swim up bar. Our room was always very clean and house keeping did a great job keeping our room cleaned every day. I would highly suggest upgrading to the Elegance Club as you get additional benefits such adult only pool, lounges with great food, and most important your own butler. We had Theodore and he was awesome. The most polite individual I've ever met. Theo booked all of our reservations that week and also notified them that it was my birthday and anniversary surprising us with a cake. Our favorite restaurants were Asadito and the Japanese restaurant 9Doors, all were great though. We also loved that there were plenty of bars located throughout the resort. Along with the restaurants and bars we also loved the pools. We have never stayed at a resort with so many clean swimming pools. We also spent a lot time on their beach as they were very clean and the water was warm though a little dirty due to the hurricanes. Last, the people that work at the resort are awesome and very kind to everyone. Thank you Theodore, Rosa, Ismail, and Johanny. You all are great.
Comment from Hotel Management
Sep 23, 2017 by Customer Care, Hotel Management
Dear Eric & Tessa, On behalf of all the staff here at Majestic Elegance, I would like to thank you for having chosen us for your stay in Punta Cana. We are grateful for your compliments towards your Elegance Club Experience and the helpfulness and dedication demonstrated by all our teams throughout the resort; it is always our pleasure telling our team that they have exceeded our guest’s expectations. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
3 out of 5
by A verified traveler from Tucson

So-so...

Posted Sep 22, 2017
Food, not too great. Drinks and bar, very good. Rooms, great for size but mechanicals not too great. If you are in the Club level room you have to walk a mile to the main lobby. Staff, courteous but can't think out of the box. You are pretty much captive in the resort since surrounding area is not too great...
Comment from Hotel Management
Sep 23, 2017 by Customer Care, Hotel Management
Dear Shawn, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant development and progress. We hope you will give us another chance to do everything in our power to make it up to you on your next visit. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Very friendly service people. Rooms are very clean we with been there during hurricane Maria. They inform us about every detail Extra food in room water 1-5 stars I given them 6 stars
Comment from Hotel Management
Sep 22, 2017 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Ohio

Great ocean view

Posted Sep 21, 2017
We came for our honeymoon, the room was gorgeous and huge! It was ocean front, we were part of the club, so no kids, private pool and an amazing butler Santiago, who was always there to help with whatever we needed! The staff was friendly and fun! The food at the restaraunts was good and had many options! There was entertainment every night. I can not wait to go back!
Comment from Hotel Management
Sep 23, 2017 by Customer Care, Hotel Management
Dear Jaime, We are truly honored that you chose Majestic Elegance for your honeymoon celebration. We are so pleasured to know that you enjoyed our resort, your Elegance Club experience, food options, entertainment and it is a joy to see that you appreciated Santiago during your time with us. All of us look forward to welcoming you back in the near future, maybe for your wedding anniversary. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Great holidays!

Posted Sep 20, 2017
It was our first experience in DR, thank you Majestic Elegance!!! Very happy to have chosen you! The service, the cleanliness of the room and the hotel in general, the food, the drinks, the activities, the smile and the good energy from every person who looked after us, really good. I went with my husband to celebrate our wedding anniversary, very cute details in the room, the door with the balloons, as well as the beautiful arrangements with flowers that the waitress left us each day. Very good service in the bars, Ramon at the Sea & See bar, Digital (Julio Cesar) in the main lobby bar, the pool barman very nice too, on the other hand in recreation: Sexy Diesel, Yoan and Zenaida with very good vibe always willing to make us feel comfortable. Eduardo and Fernando with the aquaboard classes in the pool, I loved it! Dionisio on the grill at noon at the Sea & See buffet. The food in the restaurants very good in general, but the Italian and the Japanese with Ñoño, the best!! If I had to make any suggestions, improve the air conditioning in the restaurants at night, but anyway the hotel...10 points! Of course we will return and next time we think it will be a good idea with a group of friends! Thanks again Majestic Elegance! See you soon! Lily and Guille ;-)
Comment from Hotel Management
Sep 22, 2017 by Customer Care, Hotel Management
Dear Lily, It was so wonderful to read your review of your anniversary stay with us at Majestic Elegance. We greatly appreciate your compliments towards our resort, food and drink choices and entertainment. It certainly is our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. Please, be assured that we have brought your suggestion to the attention of Senior Management for improvement. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Best vacation ever

Posted Sep 20, 2017
My boyfriend and I came here on our first trip out of the US and it was an amazing experience. The resort is gorgeous and the staff is very nice. The food and drinks were great too; I would definitely recommend joining the elegance club as well. We definitely look forward to coming back.
Comment from Hotel Management
Sep 20, 2017 by Customer Care, Hotel Management
Dear Nicole, Greetings from Majestic Elegance and thank you very much for taking the time to share your review with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Sep 19, 2017
It was just what my wife and I were looking for. Beautiful facility, great restaurants and bars with good food and Excellent drink. The staff were fabulous. Entertainment throughout the day.
Comment from Hotel Management
Sep 19, 2017 by Customer Care Majestic Resorts, Hotel Management
Dear guest, On behalf of the Majestic Elegance team, I would like to thank you for sharing your memories of your fantastic time here with us. We are delighted to see that you enjoyed our resort facilities and that you had a good experience at our restaurants and bars throughout the resort. We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. With warm regards, Rossel Tejeda Customer Care Majestic Resorts
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 18, 2017
We really enjoyed our honeymoon at the Majestic Elegance. The restaurants were really good. Buffet was average. Drinks were good. Most of the bartenders were really great. Beach had seaweed but it's the ocean so that happens. Our room was really nice, bed was really comfy and housekeeping did a good job every day. We did have a 'butler'. He didn't do much for us except for one afternoon he had housekeeping put out rose petals in our bed leading to the bath. Overall, we had a great time and hope to go back!
Comment from Hotel Management
Sep 19, 2017 by Customer Care Majestic Resorts, Hotel Management
Dear guest, First of all congratulations on your recent wedding. We are truly honored that you chose us for your honeymoon celebration. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. I would however like to extend to you my apology for any inconvenience you experienced during your stay due to the level of service you received by your butler. We have forwarded your comments to the immediate attention of our General Manager for improvement. Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday. With warm regards, Rossel Tejeda Customer Care Majestic Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Front dezk seemed very confused at both check in & check out
Comment from Hotel Management
Sep 18, 2017 by Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have noted your comment regarding your check in and check out experience. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts