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Reviews of Majestic Elegance Punta Cana - All Inclusive

4.5 out of 5
Majestic Elegance Punta Cana - All Inclusive
Playa Bavaro - Punta Cana, Punta Cana, La Altagracia

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 1349 out of 2122 reviews
5 - Excellent 64%
Rating 4 - Good. 451 out of 2122 reviews
4 - Good 21%
Rating 3 - Okay. 170 out of 2122 reviews
3 - Okay 8%
Rating 2 - Poor. 84 out of 2122 reviews
2 - Poor 4%
Rating 1 - Terrible. 68 out of 2122 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was our second visit to this hotel. I have to be honest, hotel needs some repairs but anyway I keep saying “ I would definitely recommend!! It was awesome one more time!
Stayed 4 nights in May 2022
Response from CC on May 17, 2022
Dear Luis, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay here was amazing the stuff was wonderful and very friendly , our butler daniel was amazing he made our stay feel very welcoming anything that we needed he was there to help us in anyway he could. that resort is amazing loved the fact that there are so many pools it didn't feel overcrowded the beach is beautiful , we love the entertainment they had every night. the restaurant and the buffet food is good can't complain about that my favorite spot was the hibachi restaurant so much food lol.
Stayed 4 nights in Apr 2022
Response from CC on May 17, 2022
Dear Yohaima, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service is excellent. Check in was fast and courteous by Yafreisy. The property is clean and well manicured. The beach is amazingly beautiful. Clean with white sand and turquoise waters. No prob getting a lounge chair we usually went in early afternoon. Food is excellent. Drinks are plentiful. Great pool. Great entertainment. Fun disco. Great shows. The room need some minor fixes. There were plenty of staff outside the room to quickly help us with small issues. I would go again.
Stayed 6 nights in May 2022
Response from CC on May 17, 2022
Dear Christine, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience in Majestic Elegance was very pleasant. They kept the resort shining and we enjoy the whole facility. The buffet was good and our dinner in the restaurants was delicious . We love the French Restaurant.The bartender always surprised me with a new drink, the show they showed every day was quite nice. The whole staff was very kind, especially our Butler Amarante was an A always willing to meet our needs.
Stayed 5 nights in May 2022
Response from CC on May 17, 2022
Dear Oscar, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience everything was beautiful! The rooms were very nice and spacious. The food could have been better.
Stayed 4 nights in May 2022
Response from CC on May 17, 2022
Dear Hayde, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! The lobby itself was gorgeous and clean, it breakfast you into a grand staircase with a great view of some of the property. The restaurants were near one another and the food was delicious at every single one of them. The staff was beyond friendly and accommodating. The rooms were big clean and very comfortable. The pools were crystal clear and clean and there were pool activities during the day almost every hour for anyone interested or you can just soak up the sun. The beach was amazing. Plenty of seating area, soft sand, zero rocks to stumble across while trying to get into the water. The waters were crystal clear and blue as what you see in the movies. With the VIP access we had our own private butler his name was Alfonso and let me tell you this man was on his game! Anything from simple questions, to making reservations at the restaurants to helping us schedule us with the Covid testing for our flight back to the USA. He was literally always available and would get us the information we needed within minutes. He was super friendly, polite, personable and professional. I had also purchased one of their special even packages for a proposal I had planned and they literally followed the instructions I had provided to the smallest detail of what was possible! The proposal went amazing and everything was perfect! If you’re truly looking for an amazing trip where you want to relax or have fun and make some great memories this resort is the place to stay
Stayed 3 nights in May 2022
Response from CC on May 16, 2022
Dear Dobromir, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is excellent, definitely will come back.
Stayed 7 nights in May 2022
Response from CC on May 16, 2022
Dear Ludmila, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente service from all the staff expecially from Alfredo, casandra. Great job!
Stayed 4 nights in May 2022
Response from CC on May 16, 2022
Dear Rafael, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente customer service. Thank You to Alfredo
Stayed 4 nights in May 2022
Response from CC on May 16, 2022
Dear Amancio, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent service.
Stayed 3 nights in May 2022
Response from CC on May 15, 2022
Dear Jasmine, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
he property is absolutely gorgeous. I thought the resort was the perfect size. Our room was spacious and clean. Housekeeping did great keeping us stocked with water and towels. We visited the spa and our massages were amazing!! The food was good enough for us. We made tons of friends from all over the world while we were here and it definitely made the vacation special. My favorite part of the experience was the staff. Everyone was friendly and helpful and seemed to really enjoy working there and making your stay better. Special shout out to our butler Diego and Anderson from entertainment. They both went out of their way to check on us throughout the day and make sure we knew about the shows and activities they had planned. Diego made our stay super easy by booking all of our reservations for us. Definitely recommend upgrading to the club side of the resort if you are traveling without kids. I will definitely recommend this resort to friends and family. Can’t wait to come back!!
Stayed 6 nights in May 2022
Response from CC on May 15, 2022
Dear Brittany, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spend wonderful days at the hotel
Stayed 3 nights in May 2022
Response from Jimmy Alvarez on May 14, 2022
Dear Carlos we are so glad that you spent a wonderful time here with us, we are looking forward to welcome you!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in May 2022
Response from CC on May 14, 2022
Dear Adina, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort will definitely be going back
Stayed 3 nights in May 2022
Response from CC on May 14, 2022
Dear Oret, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd or 4th time at Majestic Elegance. We have always been quite satisfied with our experience. Patrons should not expect 4 star dining at an all inclusive. Majestic Elegance is no exception, we would rate dining as a 2-3 star with the exception of the Italian. It is a one star. it has consistently been of poor quality every time we have stayed at the property. The equipment in the fitness center is in need of upgrade. The property made it easy for use to obtain the Covid test that is required for re-entry into the USA. This is a very humid climate. The air conditioning has always worked well and there is only minimal musty odor in the rooms.
Stayed 7 nights in May 2022
Response from CC on May 14, 2022
Dear Albert, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We would like to extend our sincere apologies for the shortcomings you experienced. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Food is amazing, The beach is beautiful, the staff are very friendly, the night life is very good, the pool is excellent
Stayed 4 nights in May 2022
Response from CC on May 13, 2022
Dear Peter, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
liked the beach but did not like the foods .
Stayed 6 nights in May 2022
Response from CC on May 13, 2022
Dear Fereshteh, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We would like to extend our sincere apologies for the shortcomings you experienced. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Majestic Elegance is a beautiful property! Very friendly staff that is always eager to assist and help in any way. The food was good and the drinks were better!
Stayed 4 nights in May 2022
Response from CC on May 12, 2022
Dear Cathy, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
2nd time at this location. 1st trip was precovid and I noticed a difference. Still a fun and good trip and will probably go back.
Stayed 5 nights in May 2022
Response from CC on May 12, 2022
Dear Christopher, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort met all my expectations for what I came to know about all-inclusives in Bavaro. I had a garden view junior suite that was nicely appointed. I enjoyed the Club level upgrade to have access to those extra amenities. The number food options, daily activities, entertainment and outright wonderfull staff was all on point. One huge draw for me was their location on the beach, awesome plus in my book.
Stayed 4 nights in May 2022
Response from CC on May 12, 2022
Dear Christian, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
It was beautiful and Elbis was great
Stayed 4 nights in May 2022
Response from CC on May 11, 2022
Dear Kaley, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 5 nights in May 2022
Response from CC on May 11, 2022
Dear Jorge, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Definitely staff need english leason well nice people but need more english language
Stayed 7 nights in Apr 2022
Response from CC on May 11, 2022
Dear Almir, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Majestic Elegance with my wife for 9 days. The staff is the heart of the resort. The entertainers, the bartenders, the manager of the gym, the waiters are great. My wife and I enjoyed the activities the hotel had lined up for the 9 days we were there. They had pool party’s, dance classes, water aerobics, live music performances, Pool games, beach volleyball. We were not bored. I do have to shout out a few in particular who did just that. My butler Jorge was exceptional, he went out of his way to make sure our stay was nothing short of amazing. 7 Cambio, Angelo, Gasolina are by far the best entertainers I’ve seen. They were welcoming from the get-go, spoke to us, made us laugh, danced with my family, they felt like family. Wander who works at the gym was humble, gracious and kind. I went to the gym most days I was there and he was great. The bartenders Jorge, Victor, made sure I always had a drink in my hand. Last but not least Miguel Ángel and Argelio from the Japanese restaurant. They were great to talk to, the vibe they gave out made us go back 4 times out of the 9 days… the food here there was also amazing. Miguel Ángel is a class act. He made everyone laugh while he cooked, made the dinner fun. Argelio who is a waiter at the Japanese restaurant also treated us with kindness and was attentive. These individuals make this hotel. I can’t wait to come back to this hotel and see the people who made my wife and my family feel comfortable and welcomed. Thank you!!!
Stayed 9 nights in Apr 2022
Response from CC on May 10, 2022
Dear Miguel, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 7 nights in May 2022
Response from CC on May 10, 2022
Dear Trung, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Staff was amazing
Stayed 7 nights in Apr 2022
Response from CC on May 10, 2022
Dear Patrick, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to correspond before but once you book and arrive everything is handled well and the experience is excellent
Stayed 4 nights in May 2022
Response from CC on May 10, 2022
Dear Zachary, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de personal y la atención de colaboradores.
Stayed 4 nights in May 2022
Response from CC on May 10, 2022
Estimado Jorge, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estadía con nosotros. Estamos muy contentos de ver que ha disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Esperamos verle muchas veces más para vivir experiencias vacacionales aún más excelentes. Atentamente, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This resort feels like a second home to me now on my sixth visit. The butlers are very helpful and friendly! My favorites are Erickson, Alfonso and Modesto. The pool concierges are great and will blow up your pool floats. My favorites are Eriol and Joel. Everyone at this resort always has a smile and makes you feel like the most important person.
Stayed 7 nights in Apr 2022
Response from CC on May 9, 2022
Dear Linda, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Majestic Elegance is a beautiful, clean property on a gorgeous beach. Staff is friendly for the most part. Some more than others. Beautiful beaches, great pools and bars. Show were ok. Not much to do outside of chilling on the beach or Pool side. The food however was not good at all. A couple of restaurants were good - steak and Japanese- but the buffets were awful. There is not much A/C at all at this property so a buffet is not appealing when there is food sitting out in 80 degree weather. A lot of the food isn’t labeled properly so not sure what a lot of it is. It was a nice, relaxing vacation but food and amenities need work.
Stayed 4 nights in May 2022
Response from CC on May 9, 2022
Dear Tara, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people..shows where ok. Food ok. Beaches excellent. Property nice silverware not that clean.we got food poisoning and not the only one. Somebody told me frome water bacteria. They asked $50 for small Birthday cake and sing nobody do that
Stayed 6 nights in Apr 2022
Response from CC on May 9, 2022
Dear Riste, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in May 2022
Response from CC on May 9, 2022
Dear Mauricio, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. A few things that were not so great tho. My key stopped working 4 times in 1 day, so back and forth to the lobby. Ordered room service 1 morning and it never showed. Gluten-free breakfast options were on the room service menu (I have Celiac Disease), but was told there were none.
Stayed 6 nights in May 2022
Response from CC on May 9, 2022
Dear Theresa, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well designed and maintained. Polite and caring staff!!
Stayed 4 nights in May 2022
Response from CC on May 9, 2022
Dear Jessy, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, very relaxing and the views are amazing. The service and hospitality were beyond our expectations. The staff is friendly, attentive and were always working hard to please. Arling our butler was great and at our service when needed with a smile. He helped make our wedding Anniversary very special. Amelia, Julio, Stephanie and Maribel at the French restaurant were awesome that we visited twice. Angelina at the beach bar, cant forget about her, was also great. The staff at Majestic all work hard and it shows. The only con was the food. The food lacked flavor and the options were not that great but otherwise the resort is definitely the place to be.
Stayed 5 nights in Apr 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Mrs. Jasmine Elissa, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. I am so happy that we exceeded your expectations and made your celebration of your Wedding Anniversary a memorable experience. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in May 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Mr. Federico, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The property look very old inside when you are there. It was not like the photos. It was all old around and no fixed in the right way. The drinks taste really bad. I went with a friend. We both got really sick due the food and drinks. We had to go to get medicine in order to get better. The AC was not working well. The wifi is terrible too. The blankets smell dirty. In general my experience was terrible due all this.
Stayed 6 nights in Apr 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Mr. Marcos R, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. However, we truly regret that you didn’t find Drinks, Food, The Ac, Wifi, and Blankets to your satisfaction. Please be assured that we have specifically noted your comments and we have brought them to the immediate attention of the Food & Beverage Manager, and Maintenance Manager for review and improvement. Here at Majestic Resorts, customer health and safety are an absolute priority. We have contracts with several internationally recognized food audit and quality control companies that do regular inspections and audits of our Food and Beverage Departments. These companies check to ensure that our processes follow correct food-handling procedures as well as verify that our water supply is sanitary. HS Consulting, one of the internationally recognized companies we are in a contract with, signs off on our kitchens and food procedures as having a “high standard” of hygiene. We strive to follow every rule, Procedure, and method possible to ensure the health and sanitation of the food and beverages we serve to our guests. We would like to extend our sincere apologies for the shortfalls you experienced. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Friendly staff.
Stayed 5 nights in Apr 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Bryon, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, we went there to celebrate my husbands birthday and we had a great time here, staff was nice, it was pretty easy to reserve restaurants and excursions, food was very good! I would recommend this place. Special shout out to ANA MARIA and JORGE they are bartenders that really love their job, they treat us very nicely, made very good drinks for us and and they make sure that we were enjoying our stay, I wish every where we go we could find people like Dominicans. I can’t wait to go back to MAJESTIC ELEGANCE
Stayed 3 nights in Apr 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Klelya, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. I am so happy that we exceeded your expectations and made your celebration of your birthday a memorable experience. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

2/5 Poor

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We liked how close the resort was to the ocean. Several locations to get drinks and food by beach. For what we did not like is as follows. When we arrived at 3pm had to wait nearly 2 hrs to be checked in after having the pre-check in complete before. There was barely information on where to eat at and on what the amenities were on the resort. After we got to our room the safe was not working and the toilet did not work well either. We sometimes did not have hot water in our room either and dealt with electricity and water becoming unavailable in the room due to power outages. Our room was not being serviced correctly by no new towels being provided and no fresh sheets. We asked for more bottles of waters and they would not bring extras until 3 days later. The room cards would work rarely and I would not have them by my phone or any other electronic devices. The next part that was unsatisfactory is the service. We would not get service due to how we had Expedia bands. We received the lowest priority and had to pay more for good service by always tipping. Others who booked with Expedia said they were receiving bad service. Provided warm water after others are getting cold bottles of water. Rarely was ever asked if I needed anything on the beach or at dining facilities. Requested to make a proposal special and was almost ruined by the waiter which i paid extra to have on the beach. Overall the service was by far the worst out of any all inclusive I have been too.
Stayed 8 nights in Apr 2022
Response from CC on May 4, 2022
Dear Joseph, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We would like to extend our sincere apologies for the shortcomings you experienced. Sincerely, Nathalie Montero Customer Care Majestic Resorts

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely, but the food was tasteless. Also the entertainment definitely needs an upgrade.
Stayed 5 nights in Apr 2022
Response from CC on May 4, 2022
Dear Sharon, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We would like to extend our sincere apologies for the shortcomings you experienced. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, including our butlers Santiago and Victor. Beautiful location, great value.
Stayed 4 nights in Apr 2022
Response from CC on May 3, 2022
Dear Donald, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the resort by 12:30pm and was in the check-in area for the Elegance Club until about 2PM, as they tended to their other guests and provided them with rooms. I had to inquire as to why I was the first one there and the last one still there waiting for my room. Why hadn’t I received my room yet? They informed me at that point that they had overbooked the rooms and they no longer had my room available. Mind you I had booked this room back in January. They proceeded to tell me that they apologize but there was nothing they can do but give me a credit to use in their spa and another downgraded room instead. I said I prefer a credit for the price difference in the rooms instead, since I was not getting the room that I had already paid for. They advised me that they COULD NOT and WOULD NOT refund any money to me even though I am NOT GETTING the room I PAID FOR. That I can either take what they are offering or go to another hotel. With those options and being outside of the US, I was forced to accept their spa credit and a downgraded room. I FELT CONFUSED, CHEATED AND ROBBED!! I read other reviews where this had happened to them as well, and I must admit I did not believe it and/or thought “it couldn’t happen to me”. Sadly, I was highly mistaken and became one of the suckers to fall prey to their BAIT AND SWITCH SCAM at the Majestic Elegance Punta Cana!! I WILL NEVER RETURN TO THIS HOTEL!
Stayed 4 nights in Apr 2022
Response from Jean Carlos Rivera on May 7, 2022
Dear Jennifer, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. Here at Majestic, it is never our intention to inconvenience our guests by any means. We do everything in our power to provide you with a quality experience and wonderful memories. However, occasionally a situation may arise which is out of our control. Be it plane delays, inclement weather, or unexpected operational adjustments, these situations are limited and rare but when they do occur, we try to minimize our guests’ inconvenience and put extra effort and care into creating a wonderful experience for them. We truly regret the courtesy offered and efforts made by our team did not help to improve your experience. If we have failed to do so for you, please accept our apologies. We would absolutely love the chance to make it up to you on your next visit. We would like to extend our sincere apologies for the shortfalls you experienced. Sincerely, Jean Carlos Rivera, Customer Care Majestic Resorts.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a repeat customer over and over at this property as it is beyond amazing. The staff are the best!! I love this place.
Stayed 5 nights in Apr 2022
Response from CC on May 2, 2022
Dear Christen, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Majestic several times. The staff is exceptionally friendly and giving, the food is very good and the options for dining and drinking are plentiful. The beach is amazing and the care given to keep the sand free of seaweed and other debris is just unbelievable . Thank you majestic we will be back for a 7th time soon
Stayed 7 nights in Apr 2022
Response from CC on May 2, 2022
Dear Robert, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is amazing, so beautiful and clean. The staff is the best, everyone so nice and they do everything possible to make sure you enjoy your stay. I felt very secure and safe from the time I arrived at the airport, my stay and my departure. They really watch over you in a good way. The food was awesome, tried all the different restaurants, the food and service were outstanding. The entertainment was wonderful, non-stop fun for adults and kids. The pool is so much fun, activities every day and they try to engage you, but if you want to be left alone, they will not bother you. The staff is very respectful of the guests, it's like they are saying come have fun with us but if you say no they leave you alone yet still take care of everything you want or need. The hotel arranged several trips for us, the snorkeling tour and adventure park are just the best time ever, well worth the cost, for what you pay the trips are like WOW. I saved the best for last, The beaches are just like heaven, the water is so blue and beautiful, the sand is silky smooth and everything is clean. The staff is up before sunrise cleaning the seaweed off the beach and it's just a wonderful experience, they come and bring you drinks when ever you want. I will be going back for sure, it's different than many places I have been. The staff and people there made it the best vacation I've ever had.
Stayed 7 nights in Apr 2022
Response from CC on May 2, 2022
Dear Craig, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful for my birthday Highly recommend & definitely will be back soon
Stayed 4 nights in Apr 2022
Response from CC on May 2, 2022
Dear Patrick, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The service from staff was great, the resort was beautiful but our outdoor jacuzzi tub did not work which I paid for that room and the food was not pleasant at any of the restaurants in the resort. Honestly my boyfriend and I were hungry pretty much entire time because everytime we went to a restaurant the food was just not good. Didn’t taste good, didn’t look good just not good all around.
Stayed 3 nights in Apr 2022
Response from CC on May 1, 2022
Dear Ydsia, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we didn't receive a room upgrade, we had and have always had a great time at the Mirage Resorts. This is our 5th time staying there, it's hard to book or try another resort when we have always received great service. Our butler Modesto was incredible and always accommodating and Judit at the pool/beach bar was awesome. Would definitely return!
Stayed 7 nights in Apr 2022
Response from CC on May 1, 2022
Dear Nathan, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service. We had an excellent butler Orlando who checked on us every day All staff was great.
Stayed 11 nights in Apr 2022
Response from CC on May 1, 2022
Dear Donna, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts