Ratings based on 2,990 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Orlando, Fl
This resort is awesome, great staff, food and roomPosted Oct 9, 2015
Pros: The Staff was always very friendly and attentive to all your needs.
Cons: Would have been nice to see Ceiling fans in covered open areas like the Lobby and Theatre area which were truly warm and uncomfortable at times.
Location: Location was great, right on the beach !
My wife and I arrived and were immediately escorted to the private registration desk for Elegance club members. Being a club member allows access to private pools, beach, restaurant areas and butler service (we never used but available). The staff was great, they were all very friendly and attentive to your needs. The food was good, if you like Lobster you have to go to the Sea and See restaurant on the beach (Franklin the head waiter was awesome). The breakfast and lunch buffet was good, again the staff is great especially Virgilio the omelet man, he was awesome and never looked stressed though he always looked busy. The entertainment was not bad but not out of this world ( gotta see the Circus show). The great thing about the Majestic Elegence Club is that it is geared for couples therefore you won't see kids running around the private Pool and Beach areas which was a plus for relaxation.
by A verified traveler from Los Angeles
Hotel and Service SucksPosted Oct 8, 2015
The hotel looks nice but the inside isn't all that. The Safe doesn't work. Had to get them service it 3 times you have to stay in the room while they try to fix it. The door keys don't work I had to go replace my door keys almost ever day. Customer service it horrible overall. Room service takes over an hour to bring in your request. Brakfast and Lunch aren't all that. Dinner is great. The drinks sucks I just stuck too bottle drinks.
for Couplesby A verified traveler from Atlanta
Nice hotel, nice beach and pools, friendly staffPosted Oct 8, 2015
Pros: Everything, the room, the food, gardens, ....
Cons: Asaditos restaurant
We love this place. Professional and friendly staff. The room comfort is great.
for Everyoneby A verified traveler from Chicago
Simply PerfectPosted Oct 7, 2015
Had a great vacation. The hotel was awesome the staff was great. The food was excellent. Beautiful beach and pool. Definitely going back. Recommending it to people.
for Everyoneby A verified traveler from Boston, MA
Beautiful hotel, amazing staff!!Posted Oct 6, 2015
The Majestic Elegance resort is just beautiful! We spent 10 days and was so sad to leave! Shout out to the most amazing butler Dario! He made our stay one of a kind. Because of people like him we are planning our next trip back! Loved Alexander part of the entertainment team! Our 2nd butter Victor was awesome too!! I would definitely recommend this resort to anyone!!
for Everyoneby A verified traveler from manchester uk
Great hotel with excellent service great foodPosted Oct 4, 2015
On arriving at hotel the hotel staff made us feel very welcome where nothing was to much trouble esp from the entertainment team who worked none stop to make sure we enjoyed our holiday The food was exceptional and catered for all dietary types with excellent one to one service and nothing was to much trouble The leisure areas where of a great standard weather it was around the pool or on the beach In short I would highly recommend this hotel
for Everyoneby A verified traveler from Richmond Va
Posted Oct 4, 2015
My overall experience was excellent and would recommend staying here to anyone.
for Everyoneby A verified traveler from Hialeah, FL
Wonderful VacationsPosted Oct 3, 2015
Everything is perfect. Beach, foods, people, rooms, etc.
for Everyoneby A verified traveler from Fayetteville, NC
Nice hotel, close to the beach, beautiful viewPosted Oct 1, 2015
Pros: Enjoyed every minute of our time there!
Cons: Absolutely nothing.
Location: Excursions, and shopping centers right outside of the gate.
Had an amazing time. Awesome staff and our butler (junior) was awesome! Wouldn't have wanted to go anywhere else! The staff takes very good care of you and do very special things for you if you are there for a special occasion. Always had something going on so you weren't bored. Awesome time i cannot wait to go back!
Comment from Hotel Management
Oct 2, 2015 by Majestic Resorts, Hotel Management
Good morning dear Robert! Thank you so much for sharing, We are more than happy to see that you have enjoyed your stay with us! We look forward to have you here once again! Regards,
for Everyoneby A verified traveler
Posted Sep 28, 2015
My only real complaint about the resort is the towel cards that they give you. They expect you to only use one towel and when you try to get a fresh one there is no one there to change it out.