Ratings based on 2,900 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Very Hot NO Air!

Posted Sep 1, 2015
I heard so many great things about Punta Cana and boy was none of that right! The hotel was extremely hot with no air anywhere except in bedroom which wasn't even cold enough. Why would I go on vacation to just sweat everyday ? Once I showered and got ready at night all my makeup would be sweating off! Horrible food, tons of seaweed on beach, no entertainment was extremely bored every day, liquor wasn't good, bathroom smelled like sewage, Taxi services were $40 one way and $40 coming back.. $80 to go somewhere?!?! Even NYC isn't that much! They try to overcharge you for everything like Americans are idiots. Airport was so horrible no one working there knows anything and are very lazy! Never will I go back to Dominican Republic!
5 out of 5
Recommended
for Everyone
by A verified traveler from Aguilera

Excellent hotel and Nice beach .

Posted Aug 31, 2015
The hotel is very good and very professional staff and an excellent relationship with all the clients. Nice beach .
4 out of 5
Recommended
for Everyone
by A verified traveler from Aguilera

the hotel is very good .

Posted Aug 31, 2015
the hotel is very good and very professional staff and an excellent relationship with all the clients
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the beach.

Posted Aug 31, 2015
Pros: The staff and food.
Cons: The floor is slippery when wet.
Location: There no much to do in the area.
Very nice hotel, we already recommended it to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Beautiful Resort in a Beautiful location

Posted Aug 31, 2015
The facilities, staff, and comfort was amazing. Paying extra for an elegance club stay is well worth the extra money. You have exclusive access to a few things such as the swim up bar and resturants. I would definately go again, an amazing place.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Beautiful resort

Posted Aug 29, 2015
The resort is beautiful & offers entertainment for everyone all day. Every hotel staff that I encountered gave exceptional service.... Francy, at the front bar, makes the best mojitos. Sor Erisa, sweetest waitress at the steakhouse restaurant. Oh and you must try the Japenese restaurant... It's delicious!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester County

Great Staff

Posted Aug 28, 2015
Pros: everything was great
Cons: pool time should be better 6 pm is to early to close the pool
Location: nice tours for free was a great experience
had one of the best times great staff very friendly very attentive to your needs
3 out of 5
by A verified traveler from Boston, MA

Not what I expected

Posted Aug 28, 2015
The grounds and pool are very nicely maintained. The room was clean and house keeping did a very good job each day. The friendliness and helpfulness of staff was hit or miss, most seemed indifferent to hotel patrons while few went above and beyond. The butler concept is a gimmick since it's hard to track him down if you need something. Be ware of restrictions for restaurants, two require reservations that can only be made day of before 5pm and some require long pants, while others require long pants and close toed shoes. Way too many requirements for a tropical resort where one should be comfortable and able to relax! Stay away from See and Sea, worse food on the resort - everything is stale and looks like it's been sitting out for hours. Overall food quality was poor, stick with food that can be made in front of you. Breakfast and lunch at the Italian restaurant are your best bet (for Elegance Club members only). Alcohol was good, however no two drinks ever tasted the same, so no consistency in how things are made. We had a good time but we're very disappointed by lack of customer service and poor quality food. Would not return.
2 out of 5
by A verified traveler from Puerto rico

Strong damp smell

Posted Aug 28, 2015
The experience was horrible we had light overnight. The hotel has musty smell. and our experience in the meal restaurant is of very low quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Lovely resort, beautiful beach.

Posted Aug 26, 2015
Pros: The style, the cleanliness, the beautiful gardens, the pools, the food, the service and above all, the happy and friendly people who work there!
What a wonderful experience! The hotel is beautiful. All the staff are very friendly and helpful. The service is excellent. The people are the happiest people I have ever seen! The restaurants can compete with the best in the world: the service, the way the food is presented, the taste, the variety, the quality - top notch! The beach is nice, although there was a lot of the saragossa sea grass. But it is the time of the year in the Caribbean. We will be back!