Ratings based on 1,990 Verified Reviews

3.4 out of 5
62% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
We really enjoyed our stay every single staff member was very friendly!
Comment from Hotel Management
Feb 24, 2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Manager Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
the hotel and the area are great. the amenities are also very nice for the entire family.
Comment from Hotel Management
Feb 28, 2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards!
2 out of 5
by Andre

Posted Feb 21, 2017 on Hotels
Food was horrible. Not too many choices of food from the buffet. The wifi sucks
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your insights following your recent visit, we always look for ways to improve and your comments are crucial to our future success. We are sorry to read that our buffet offer did not meet your expectations, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards! Marcos Castillo Director Occidental Caribe
3 out of 5
by A verified traveler from Chicago

Nice place on the beach. Service was terrible

Posted Feb 19, 2017 on Orbitz
The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.
Comment from Hotel Management
Feb 21, 2017 by Marcos Castillo, Hotel Management
Dear Guest, We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We assure you to give due follow up to the replacement of our rooms, since these are realized during the day of both linen and minibar. Best Regards! Director Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveler from Peru

My vaca

Posted Feb 19, 2017 on Orbitz
Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!
Comment from Hotel Management
Feb 21, 2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for sharing your review of Occidental Caribe. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Manager Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!!!

Posted Feb 19, 2017
Lots to do for kids. We brought our three. Beautiful grounds. Good food. Great staff! The rooms need some updating But they were fine. We are already planning our return!!!
Comment from Hotel Management
Feb 20, 2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at Occidental Caribe.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Manager Occidental Caribe
3 out of 5
by A verified traveler from boston

Posted Feb 17, 2017
Costomer service terrible , room bedroom discust smell bed
Comment from Hotel Management
Feb 21, 2017 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for sharing a review of Occidental Caribe, It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards! Manager Occidental Caribe
1 out of 5
by A verified traveler from New york

BEDBUGS & ROACHES!!!!! STAY AWAY

Posted Feb 16, 2017
We (group of 12 in 4 separate rooms) got to the hotel and check in is at 3pm.... we were told some of the rooms were not ready...go eat something and the rooms should be ready in 20 mins... 45mins later we were told to come back in another 30 mins. Long story short....we didn't get the rooms til 4:30. Food: Low quality, flies buzzing all over the buffet Room 5108.... everything looked fine...in the day time. Stay tuned Room 5112....this was one of the late rooms. Floor was wet...and we had no towels Room 5113..... large dead roach found under pillow on 2nd bed. 4th room no problems Room 5108- 3:20am.... my 76yr old dad calls me frantically... he says there's bedbug in his room... shows me the bed (3 bedbugs he just killed and blood stains) and one trying to crawl out of site, which I crushed it....again more blood. We call the front desk, they send someone over, we show him the squashed bed bugs and blood and he tells us we are wrong, those aren't bed bugs....we google "bedbugs" show him, and he still isn't convinced. He then transfers us to room 5122 and that room had yellow and brownish stains on the white sheets...pretty easy to point out. So they transfer my parents again, to room 41 something... imagine how upset my 76yr old dad is to switch rooms twice at 3something in the morning... needless to say he's didn't sleep the rest of the night and felt itchy... If we weren't a group of 12, we would've checked out right then and there. MANAGERS DID NOTHING, STAY AWAY
Comment from Hotel Management
Feb 20, 2017 by Marcos Castillo, Hotel Management
Dear Guest, We are quite surprised and dismayed by the content of your review regarding your holiday at our hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Occidental Caribe have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, and we guarantee the health and hygiene of our guests, so we are surprised by this situation, as we have not this type of insects in our area. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Best Regards! Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Feb 15, 2017 on Orbitz
I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!
Comment from Hotel Management
Feb 17, 2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Manager Occidental Caribe
2 out of 5
by A verified traveler from C

Not the best experience

Posted Feb 7, 2017
The pool and beach location were perfect but unfortunately the hotel stay was not. The staff was not very helpful or friendly. Restaurant facilities are not open at all hours and reservations were booked leaving us with a less than desirable buffet. We didn't have towels in our room and took until midnight for someone to bring us some. The fridge does not come stocked and alcohol selections at the bar are slim. We were disappointed with this stay.
Comment from Hotel Management
Feb 10, 2017 by Marcos Castillo, Hotel Management
Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel, it is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We also apologize that your request for replacement of towels in your room has not arrived on time, our housekeeper team will be informed of this situation, as our quality standards allow replacements of everything necessary in the rooms daily. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards! Director Occidental Caribe