Posted Oct 20, 2016
Beautiful facility, but staff and operations need work. Everything that could go wrong on a vacation did. I did not expect perfection, but the staffs response to the problems we experienced was lacking. We paid for room with a pool view. The room was pool side but overlooked the gardens. We requested a room change and was moved to a room that was even further from pool view. The staff moved us back to the original room. Each time we moved we had to check out by 12:00 noon, and could not check back in until 3:00 PM. We spent 4 hours one evening waiting for our luggage to arrive at our new room. One day we had a problem with no hot water. The 1st repair person did not fix the problem and spoke no English, which was a problem with a lot of the staff. The food was a disappointment. The sales staff pushing the vacation packaging were deceitful and rude, each telling a different lie.