Ratings based on 1,308 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful & magnificent view

Posted Feb 27, 2018
It was a beautiful place, friendly & helpful staff, excellent hotel to stay in
Comment from Hotel Management
Mar 1, 2018 by Monica S, Hotel Management
Dear Sherry, Thank you very much for sharing with us your wonderful experience with us. Thank you for highlighting everything you liked, as our facilities and the friendly and helpfull staff. Once more thank you for your time and attentions. We hope to see you in the near future. Warm rewards
2 out of 5
by A verified traveler from New York

Posted Feb 21, 2018
Room key doesn't work every time. I go to front desk 2-3 times a day. The restaurants are terrible.
Comment from Hotel Management
Feb 25, 2018 by Monica S, Hotel Management
Dear Dohyung, Thank you very much for your value constructive comments. I will personally pass on you feedback to all the departments involves.
4 out of 5
Recommended
for Everyone
by A verified traveler from Waltham, MA

A vegan and a golfer went on a trip....

Posted Feb 20, 2018
Pros: Views, staff friendliness, cleanliness, lots of pool & beach spots, ability to plan off resort activities, food options.
Cons: More vegan specific options on all of the menus.
Location: We took a catamaran day trip for snorkeling and fun - all arranged by guest services and very easy to do! Beautiful spot overlooking the ocean.
First impression: stunning ocean view over a gorgeous pool! We arrived & grabbed lunch at the expansive buffet Naos - open all day. If you want it, they have it. As a vegan, this was my favorite place to eat during our stay as there were always plenty of options to choose from - and for omnis, plenty of available stations & choices as well. **Pick restaurants & make your reservations for the duration of your trip as soon as you can as spots fill up quickly!! Bana - the teppanyaki spot. Do not eat here if you are vegan - the tofu was soft, mushy & mixed with heavily buttered vegetables. I suppose I could have spoken up, but I digress...The rest of our group was pleased with their meals. Palazzo was I think the favorite spot of the trip. Really good eats for all & there are always off menu choices if you know to ask (ie: penne & sauce for me). Olio has an appetizer buffet & plated a la carte meals. By now, I’m pretty quick to announce “no carne, no pollo, no pescado, no leche, no queso, no huevos” & the servers always advised me of my options. We dined at Rare (there was a fly in my salad -!!-, but food was otherwise good), Vento (Mediterranean cuisine) was my favorite - hummus and veggies galore. The menus are all out on display for all locations so you can choose when you arrive. Always ask for options - they are very accommodating. Golf. “All inclusive” BUT a $75 per person golf cart fee. Afternoon golf is discounted to $40 per person. Course was in very good condition.
Comment from Hotel Management
Feb 26, 2018 by Monica S, Hotel Management
Dear Jenny, Thank you very much for taking some minutes of your value to to sharing your experience with us! One of our goals is to create wonderful and unforgettable memories, and it is a real pleasure to learn that we have completely fulfilled your expectations. Moreover, it is a real honor to know that you like our restaurants and that you have a wonderful Golf Experience. Paradisus Palma Real team is going to be more than glad to welcome you to provide you the best service in Punta Cana. Warm regards.
2 out of 5
by A verified traveler from White Plains, NY

Rooms need to be upgraded, very old. Room was damp

Posted Feb 20, 2018
Pros: The beach, pool and grounds were great. Staff was good. The food was good for an all inclusive.
Cons: Rooms need major overhaul.
Location: Location is great. Was very windy while we were there which limited activities such as scuba diving and sailing but this was not a hotel issue.
First went to hotel in 2006 and was excellent. The food is still very good and the grounds are great. The rooms have not been renewed and they are old. Ours room was damp, one of the telephones did not work, the old TV need to be changed. For a premium price you are getting a 2nd class room. We asked for a room change but the staff made it difficult. We would have to check in at 4PM to see what was open and then move ourselves, not what a great hotel would have done. There are much better choices in DR at the same price will not go back.
Comment from Hotel Management
Feb 26, 2018 by Monica S, Hotel Management
Dear David, Thank you very much for being once more after years your destination and for sharing your experience with us! Firstly, I feel highly honored to read your comments and on behalf of our team I would like to express you my gratefulness for your kind compliments toward our services and facilities. Secondly, thank you very much for you constructive observations. In reference to the room, it is a pleasure to inform you that we are going to make a refresh in our rooms. We hope to be able to receive you again and reconsider us again for being your destination in Dominican Republic Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great hotel, amazing service.

Posted Feb 20, 2018
Absolutely an amazing experience staying at the hotel. This is my third year in a row visiting Paradisus, This time I went for my daughters wedding at the hotel. Excellent service as usual. Looking forward to go back, if possible, this year.
Comment from Hotel Management
Feb 25, 2018 by Monica S, Hotel Management
Dear Josefina, Congratulations for your daughters wedding! Thank you for selecting us to celebrate this important occasion as it was your daughters wedding and for being your home at Dominican Republic. We appreciate your kind compliments of the great service received and towards our team. Thank you for sharing such lovely picture. We wait you to welcome you back for your fourth time here at your second home.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Florids

Posted Feb 19, 2018
It was a great experience. Enjoyed my stay with a group of 30 + family members. The place has all the amenities you can ask. Highly recommend this resort. Coming back soon.
Comment from Hotel Management
Feb 25, 2018 by Monica S, Hotel Management
Dear JC, Thank you for selecting us to celebrate this important occasion as it was your family vacations. We appreciate your kind compliments of the great service received and towards our team. I hope we will be your special celebrations destination in the future. Thank you very much once more. Paradisus Palma Real wait you for a next Dreams that comes true. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Nice hotel, wonderful beach

Posted Feb 19, 2018
Clean rooms, nice staff, good meals, excellent royal services
Comment from Hotel Management
Mar 8, 2018 by Monica S, Hotel Management
Dear Tatiana, I am very pleased to know that you had a wonderful stay with us and it is a real honor for me to hear your comments about our rooms, meals, Royal Service exclusive area but especially the Paradisus Palma Real team. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect place to visit

Posted Feb 12, 2018
Everything was perfect 👌 good service, excellent food, the room was clean, the bar was delicious in general everything was perfect
Comment from Hotel Management
Feb 12, 2018 by Monica S, Hotel Management
Dear Mario, Thank you very much for selecting us in your last visit to Dominican Republic and for sharing your wonderful experience with us! It is a pleasure to know that you enjoy our gastronomy, our room, our bars and especially due to the dedication and service provide by Paradisus Palma Real team. We wait you for a next Dream vacation in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler from Boston, MA

Very please!

Posted Jan 26, 2018
Pros: Cleanliness, Friendliness, Relaxing.
Cons: Too much hassel to buy things.
We stayed four nights and five days and it was not long enough! This hotel was amazing in every way and exceeded our expectations. It was our first time out of the country and they made for a great first experience. The hotel was very clean, food was delicious and we were happy with the selection especially for all inclusive. Pool and amenities were also amazing! The one thing I would complain about is the constant hassle from people trying to sell you something when all you wanted to do was lay by the pool. But, we kindly told them no thank you a few times and that was it. Also, many different options for activities including race boats, snorkeling, paddle-board yoga... I would definitely recommend this hotel and plan on coming back again.
Comment from Hotel Management
Feb 9, 2018 by Monica S, Hotel Management
Thank you a lot for your comment and for recommend us ! It is wonderful to learn how magnificent your stay was! I really appreciated your comments regarding the professionalism and warmth of our staff members. I will make sure they receive your comments. This unique Paradise will be waiting for you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Beautiful resort, great food, great service

Posted Jan 16, 2018
Beautiful resort, great food, great service. Royal service with the butler was worth it; very helpful. It’s Paradise & we’ll definitely plan to return soon.
Comment from Hotel Management
Feb 9, 2018 by Monica S, Hotel Management
Thank you very much for sharing your last experience with us! It is a real honor to know that you spend a really good days due to our facilities, our food but especially due to the dedication of our staff.