Paradisus Punta Cana Royal Service
Posted Sep 29, 2016
Once we arrived, it was not a warm welcome at the resort, it was not until they found out that we were Royal Service that they became more friendly. The staff took some time to warm up. If you have been to Paradisus in Playa Del Carmen and looking for the same treatment, you won't find that. I asked the Butler Steve a few times what our package has and he often spoke fast and just said Spa and some activities. I have read some of the reviews and they did mention about the staff being rude and to be honest they were right. When we went to the buffet at the Gaby Beach, there were times that the waiters would not over water or anything to drink. When we did ask, they looked at us as if we should go to the back and get it ourselves. There was this one time were I HAD TO ASK for coffee and the waiter looked at me crazy, got me the coffee and then waited for a tip! I did not give it to him! We spoke Spanish, but did not make it known to the staff that we did and the staff was ripping each other which my wife did not like! We stayed for 7 nights and paid extra for the royal service, and we were highly upset to find out the last night that the royal service includes its own buffet. For the past 6 days we were eating at the Gabby Beach buffet which 1 to 5 I give it a 2.5 stars. Food was luke warm even when the cooks brought them out from the back. if you have royal service go to the Palapas. The place did have good activities especially at the pool with the surf boards.
Comment from Hotel Management
Oct 4, 2016 by Genaral Manager , Hotel Management
I would like to thank you for your preference in selecting our Paradisus Punta Cana for your vacations, as well as for letting us know about your recent experience.
We are deeply sorry to know we were not able to meet your expectations.
The deficiencies mentioned have already been reviewed thoroughly in order to take the necessary actions. We constantly learn and improve through listening to our guests.
Thank you, once again, for your constructive feedback.