Ratings based on 394 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Posted Jan 15, 2017
Had a very pleasant stay. Staff very friendly and because Resort is smaller, it's more personal. Grounds well taken care of and food was good for buffet food with different themas every night. Beautiful beach!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort!

Posted Dec 21, 2016
Pros: All adults and the size of the resort makes getting to and from everything really easy.
We had a fabulous time here. Great staff and the food was good as well. A few things to be aware of: the gym is really not a gym. Plan on beach runs. When using the public facilities check for toilet paper in the women's w.c. before committing. And the beach spots fill up quickly and early in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful Hotel.Excellent choice!!!

Posted Dec 13, 2016
Pros: This hotel was very clean, the room was as pictured, the beach was beautiful, the service was excellent
Cons: On your dining option please include Turkey meat products like bacon, and sausage for people that do not eat beef and pork.
Special thanks for making this birthday vacation beautiful. special thanks to Raya-buffet, Jose- housekeeping, Frandelys-front desk . Before coming to Punta Cana I read the reviews numerous times, I saw several negative reviews and almost changed my reservation, But I am very glad that I keep my original plans and stayed at your hotel. the staff was amazing, helpful and very attentive. We had the best time.. everything was perfect. the week went by too fast I could've stayed longer. cant wait too see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from miamk

Just loved our time there.

Posted Oct 17, 2016
Location: We had an amazing time at this portion of the princess separated for adults only. Please remember you can visit two other facilities
Room was great and the atmosphere too The good favorite was a restaurant by the beach called La Petite Fondue. Just amazing.
Comment from Hotel Management
Nov 8, 2016 by Princess Hotels, Hotel Management
Dear Anniversary, It is a pleasure to read about the great experience you had with us at Punta Cana Princess. It is always lovely to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our food, restaurants and rooms. We thank you very much. Once again, we thank you for your compliments on our hotel and we hope to expect you in the near future at Punta Cana Princess. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from dover md

nice room close to beach and pool with bar

Posted Oct 9, 2016
Pros: feels like my second home
Location: boogies were fun
very relaxing staff very attentive we love everybody on staff not a bad attitude anywhere
Comment from Hotel Management
Nov 8, 2016 by Princess Hotels, Hotel Management
Dear Ben, We really appreciate the effort you took to post a review about our resort. Our goal is to satisfy the expectations of our guests and it is always refreshing to learn that we were able to do so. We truly appreciate the compliments towards our hotel, your home away from home, the food and room; it is always a joy to learn that we were able to fulfil our main principle, which is not only to satisfy but to surpass the expectations of our guests. Thank you for your kind comments about our staff. On the whole, we would just like to express our gratitude for the feedback about the food, and we hope to see you soon in our Punta Cana Princess Hotel in the near future. Cordially, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler

DR 2016

Posted Oct 6, 2016
Pros: EVERYTHING....the staff was very pleasant n accommodating...drinks n food 24hrs
Cons: some restaurants were closed without notice
beautiful jacuzzi suite by the pool n near the beach
Comment from Hotel Management
Nov 8, 2016 by Princess Hotels, Hotel Management
Dear Suegra, It gives us great pleasure to extend our gratitude to you for having dedicated a bit of your time to write about your experience here and to know that you describe our hotel Punta Cana Princess. We are deeply honored by your comments towards our hotel and staff, food, entertainment, as well as the service provided. Once again, thank you for airing your feedback, there is no doubt that you enjoyed your first stay and so we await your next here at Punta Cana Princess. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa
5 out of 5
Recommended
for Couples
by A verified traveler

One of the best all inclusive hotels I've been to

Posted Sep 26, 2016
Pros: Service, food, friendly staff, activities people are very funny
Cons: None...it was great for the price
The resort itself was nice and compact...pretty easy to get around. The beach is beautiful. The staff was incredibly friendly and service was fantastic. This was my 5th time in the Dominican Republic, and the food is this resort was by far, the best. I would recommend to this hotel to anyone.
Comment from Hotel Management
Nov 8, 2016 by Princess Hotels, Hotel Management
Dear Guest, It gives us great pleasure to extend our gratitude to you for having dedicated a bit of your time to write about your experience here and to know that you describe our hotel Punta Cana Princess. We are deeply honored by your comments towards our hotel and staff, food, entertainment, as well as the service provided. Once again, thank you for airing your feedback, there is no doubt that you enjoyed your first stay and so we await your next here at Punta Cana Princess. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great!

Posted Sep 12, 2016
The only issue we had is that we paid for a honeymoon suite and didn't receive.
Comment from Hotel Management
Nov 8, 2016 by Princess Hotels, Hotel Management
Dear Guest, We would like to thank you for choosing Princess Hotels for your holidays and also for sharing your experience with us. Each criticism, compliment and recommendation will help us to improve our standards of services. Thank you very much for your positive comments about our staff. We deeply regret that you couldn’t enjoy to the fullest and we hope you understand that it was never our intention to disappoint you in anyway. All in all, thank you very much for your feedback and hope to host you again in the future at our resorts. Sincerely, Julio Paulino Operation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois, USA

Overall nice all inclusive resort

Posted Aug 21, 2016
Loved that it's all inclusive! Plenty of food/bars. Right on the beautiful ocean. HATED THE BED! The bed was the most uncomfortable thing ever! There were very noticeable permanent dips where couples normally lay in the beds! the pillows were very flat and uncomfortable as well. Would've also liked to have free wifi in my room. The lobby offers free wifi but it's EXTREMELY SLOW! Our stay would've been much better if we had free wifi in our room and a better bed/pillows.
Comment from Hotel Management
Sep 7, 2016 by Princess Hotels, Hotel Management
Dear Rachel, We would like to thank you for choosing our hotel for your holidays and also for sharing your experience with us. Each criticism, compliment and recommendation will help us to improve our standards of services. Thank you for your suggestions; please be assured that internally we will be taking the necessary measures; while in the meantime, passing on your comments to the proper department to avoid any future inconveniences. On the whole, thank you very much for your feedback and hope to host you again in the future at our resort. Sincerely, Julio Paulino Operation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

My Review, My Experience

Posted Aug 19, 2016
This was my first all inclusive and I must say that I really enjoyed myself. Pros: Raynaldo at guest services was great without him, there would have been times where I would've been very confused. He was extremely helpful and met all my needs. EDNA from the Tex-Mex restaurant was wonderful! Kenya @ the lobby bar and pool bar made my experience fantastic!!! She made sure the drinks were flowing, energy was good, made sure I laughed, and also made me feel like a celebrity. She was the best worker at this resort!!! Check In- Smooth but did not go into detail about the resort too much but a small paper about the restaurant. The workers were not welcoming and happy but did there job as far as giving me my room key. They could've smiled and I could've used a drink upon arrival. I also was left at the front for about 10min after my key was given to me. He didn't say have a great stay and what to do next so I was confused about what to do next. He pretty much gave me my key and walked away. Check in would get a 6. Room- room was nice, toilet area could use more space, beds need to be upgraded along with iron and phone. Beds were a bit stiff and springy. Overall I would give the room an 8. All inclusive drinks- everything was amazing and drinks were strong. The workers were nice and made sure you didn't feel like you were asking for too much. They were having fun with us. Pool Bar was the BEST! I give it a 10! Restaurants: didn't eat lunch too much due to all the activities
Comment from Hotel Management
Sep 7, 2016 by Princess Hotels, Hotel Management
Dear Guest, We thank you kindly for taking the opportunity to comment about your stay at our hotel Punta Cana Princess. Each criticism, compliment and recommendation will help us to improve our standards of services. Thank you for your suggestions; please be assured that internally we will be taking the necessary measures; while in the meantime, passing on your comments to the proper department to avoid any future inconveniences. It is always pleasant to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our hotel and our rooms. Thank you for your kind comments about our staff; specially Reynaldo and Edna. Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your next visit to Punta Cana Princess. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa