My Review, My Experience
Posted Aug 19, 2016
This was my first all inclusive and I must say that I really enjoyed myself.
Pros: Raynaldo at guest services was great without him, there would have been times where I would've been very confused. He was extremely helpful and met all my needs. EDNA from the Tex-Mex restaurant was wonderful!
Kenya @ the lobby bar and pool bar made my experience fantastic!!! She made sure the drinks were flowing, energy was good, made sure I laughed, and also made me feel like a celebrity. She was the best worker at this resort!!!
Check In- Smooth but did not go into detail about the resort too much but a small paper about the restaurant. The workers were not welcoming and happy but did there job as far as giving me my room key. They could've smiled and I could've used a drink upon arrival. I also was left at the front for about 10min after my key was given to me. He didn't say have a great stay and what to do next so I was confused about what to do next. He pretty much gave me my key and walked away. Check in would get a 6.
Room- room was nice, toilet area could use more space, beds need to be upgraded along with iron and phone. Beds were a bit stiff and springy. Overall I would give the room an 8.
All inclusive drinks- everything was amazing and drinks were strong. The workers were nice and made sure you didn't feel like you were asking for too much. They were having fun with us. Pool Bar was the BEST! I give it a 10!
Restaurants: didn't eat lunch too much due to all the activities
Comment from Hotel Management
Sep 7, 2016 by Princess Hotels, Hotel Management
We thank you kindly for taking the opportunity to comment about your stay at our hotel Punta Cana Princess. Each criticism, compliment and recommendation will help us to improve our standards of services.
Thank you for your suggestions; please be assured that internally we will be taking the necessary measures; while in the meantime, passing on your comments to the proper department to avoid any future inconveniences.
It is always pleasant to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our hotel and our rooms. Thank you for your kind comments about our staff; specially Reynaldo and Edna.
Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your next visit to Punta Cana Princess.
Punta Cana Princess All Suites Resort and Spa