Beautiful Infrastructure but very bad maintenance
Posted Dec 26, 2016
at first, everything looked nice, but when you looked in the room details, it was terrible, very dirty, and poor maintained.
They switched me to another room 2 times! Because the room was so badly maintained, no light, old... very disappointing for such an expensive hotel.
Its a pitty such a nice hotel is so terribly managed.
Comment from Hotel Management
Dec 30, 2016 by Jennifer Velasquez / Assistant Manager, Hotel Management
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.
With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.