Ratings based on 408 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was amazing!

Posted Dec 17, 2017
Everything was excellent! We will go back,but avoid the downtime spent listening to the sales pitch for the Secrets "invetation" on day 1.
Comment from Hotel Management
Dec 18, 2017 by Hotel Manager, Hotel Management
Dear Guest, Thank you for visiting our hotel for your holidays. It is pretty satisfactory that everything during your vacation was excellent. We invite you to return. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Absolutely love the Resort and Staff.

Posted Nov 25, 2017
Jhon, Alberto, Israel the bartenders were awesome..Genry, Eddie Murphy and the king were excellent entertainers..
Comment from Hotel Management
Nov 27, 2017 by Hotel Manager, Hotel Management
Dear yensi. Thank you for allowing us at Secrets Royal Beach to be your destiny in Punta Cana. We are glad you enjoyed your vacation and Jhon, Alberto, Israel, Genry and Eddy Murphi were great remarked during your trip. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Top notch

Posted Nov 18, 2017
I have to say, Secrets Royal Beach is magnificent! I will compare every future vacation’s service and hospitality to this one since it was my very best experience! I tip my cap to the staff, especially: Luis, Alejandro, Hector, Juan, and Divier. Very close to pool and beach, and food was very good!
Comment from Hotel Management
Nov 22, 2017 by Hotel Manager, Hotel Management
Dear Tony. Thank you for allowing us at Secrets Royal Beach for your holidays. It is an honor to read this has been the best experience and remark the beauty of our beach. Hope to be able to host you again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.....but....

Posted Nov 15, 2017
The food left a lot to be desired. The hotel was nice and the facilities clean....but the food....blah.
Comment from Hotel Management
Nov 15, 2017 by Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing our hotel for your holidays, beside to remark the cleanliness of the property. Nonetheless, it is sad our food selection didn't meet your expectations. It is our desire to be able to host you again and improve this stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Great hotel

Posted Nov 13, 2017
I enjoyed my stay..I would definitely recommend this hotel to a friend...everything was close by, the resort is beautiful. next time I goto Punta cana I would definitely be staying here again.
Comment from Hotel Management
Nov 14, 2017 by Hotel Manager, Hotel Management
Dear emery, Thank you for choosing our hotel for your holidays and share your comment highlithing how much you enjoyed your vacation and recommend our hotel. Hope to be able to host you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Bday celebration!!

Posted Nov 8, 2017
I thought it was a really nice touch to have the Bday ribbon in the door and the balloons my lady nite was especially nice and appreciated!!
Comment from Hotel Management
Nov 8, 2017 by Hotel Manager, Hotel Management
Dear catfish. Thank you for choosing Secrets Royal Beach for such a special occasion like your birthday. We are glad to read you felt satisfy with the little details. Hope to host you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI, FLORIDA

AMAZING STAFF

Posted Nov 4, 2017
Pros: FRIENDLY AND LOVELY STAFF
Cons: They need to improve the rooms , when it comes to technology better radio , phone charges for i phone already installed on the wall.
Location: excellent
We just came from our 23rd anniversary , This resorts was absolutely amazing. STAFF GOES ABOVE AND BEYOND, they are always greeting you and pleasing you the most they can. We loved the daily and night entertainment . I have to give a shoutout to the crew who made our vacation unforgettable :Spaguetti, Garfield, Dj Chimbala, the exercise in the pool guy , Alexis , Juan. Also the staff from the bar at the pool:Elizabeth,carlos, from the restaurant area Riviera restaurant Jacqueline JUAN CARLOS , Victor from the bare restaurant area . Also i have to give you a great review to the Halloween show was awesome .My advice is to not read the negative reviews i have no complaint about this hotel. THANKS TO YOUR AMAZING STAFF FOR MAKING THIS VACATION UNFORGETTABLE :)BTW FOAM PARTY WAS GREAT.
Comment from Hotel Management
Nov 6, 2017 by Hotel Manager, Hotel Management
Dear COLOMBIA. Thank you for choosing Secrets Royal Beach for such a special occasion like your 23rd anniversary. It is an honor to read this was an unforgettable experience and our team represented a great remark. It would be a pleasure to host you again in the future. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Typical all-inclusive resort w/top notch service

Posted Oct 31, 2017 on Orbitz
Pros: Marcelo, Ruben and the other staff members at the Preferred Pool Bar. They were exceptional!
Cons: The food is awful. And the beer choices are very limited.
Location: Not much to do in Punta Cana. We did charter a boat for the day & that was fun!
I am not an all-inclusive fan so take this with a grain of salt....the food was terrible! The drinks were great unless you wanted American beer or any sort of good wine/champagne. The beach was beautiful-minus the piles of seaweed stacked up in front of the water. The service was EXCELLENT! Marcelo was the best "butler" and was SUPER helpful and resourceful. He made our trip!
Comment from Hotel Management
Nov 2, 2017 by Hotel Manager, Hotel Management
Dear Julie. Thank you for choosing our hotel for your holidays and share your satisfaction with the excellent service received. On the other hand, it is sad to know some aspects didn't meet your expectations. We have noted your comment, as we work in a continous improvement process. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

25th year Anniversary

Posted Oct 22, 2017
Enjoyed my stay at Serets Royal Ounta Cana, from the time we arrived, until the time we left. Staff is professional, polite, and always looking to see if you need assistance. The exhibit exemplillary passion for what they do, and are willing to go out of there way to make your stay pleasurable.
Comment from Hotel Management
Oct 24, 2017 by Hotel Manager, Hotel Management
Hi Yesenia, We are glad to find out that you had a pleasant stay and our staff refleted, in every interaction, they commitment and profesionalism. Hope this experience motivates you to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, WI

Amazing!

Posted Oct 19, 2017 on Orbitz
Friendly staff, great food, great drinks, fun activities or just relaxation if that’s your preference. Everyone goes out of their way to make sure your stay is excellente!!
Comment from Hotel Management
Oct 21, 2017 by Hotel Manager, Hotel Management
Dear CH. Thank you for choosing Secrets Royal Beach for your holidays. We are glad to know you experimented the interest of our team in order to provide you a pleasant stay. Hope this experience inspire you to return. Best regards,