Ratings based on 356 Verified Reviews

3.9 out of 5
75% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from St. John's, NL

Home away from home

Posted Dec 9, 2017
This was our "ninth" visit to TRS, Grand Palladium. We return 1-2 times per year because we love everything! Staff are friendly, and staff remember us from one visit to the next. Food is quite good, and in fact, this recent trip was probably the best we have experienced. Dinning rooms aim to please. Lots of variety and lots of locations too. Can't say enough good about this place. We will be back!
Comment from Hotel Management
Dec 9, 2017 by hospitality, Hotel Management
Dear Christine, First of all, We would like to address you our gratitude by choosing TRS Turquesa Hotel for this ninth cassions as the preferred option to experience excellent holidays. We also thank you for your sincere feedback about our services. We are out of words to express our gratefulness by the outstanding experience you have lived here in your second home in Punta Cana. We are delighted to confirm that all attributes are still the reason which you have made us your favorite destination and our staff as always go the extra mile in order to accommodate you. Needless to say, we will be anxiously expecting your next visit. Your “home away from home” awaits you. Sachenca N. Hospitality Coordinator
2 out of 5
by A verified traveler from San Francisco

The only good thing here is the beach

Posted Nov 28, 2017
Pros: The beach was relaxing to walk at sunset every day but that was an escape from the resort grounds and salesmen unfortunately
Cons: The layout of the resort can be greatly improved by removing the sales desks all over the lobby area, which quickly created an aversion in us to even.
My husband & I look at all-inclusive resorts as a way to unwind and relax in beautiful surroundings. Yes occasionally there are vendors selling services. However the Turquesa, almost felt over-staffed and not in a good way. Aggressive sales guys at every corner of the resort to up-sell services that you are not interested in. Kind of defeats the purpose of wanting peace & quiet. The salesmen here were not respectful of this at all. Another major disappointment was the fact that the resort knew we were celebrating our Anniversary and promised in email exchange that they made a “special note” of our trip. Yet when we checked in to our room there were no wishes/gestures on this occasion. We did notice the room right next to ours had a “Happy Anniversary” ribbon on the door & thought if the hotel had the wrong room number matched. As a customer if I am sharing this detail with a business there is usually an effort made to help us celebrate, but not here. After all we invested our time, energy & money to choose this resort when we had many other options. Even chose a spa package via email that went totally unnoticed by the spa staff. Massage vouchers that weren't applied. And a schedule that had wide open availability so why pressure us via email to commit to a time & a service that they made no note of? Truly hope resorts like these stop exploiting tourist money while pretending to be professional when they are anything but that. Customers deserve much better treatment.
Comment from Hotel Management
Dec 3, 2017 by Yulissa Mari Puello , Hotel Management
Dear Ndnqun, Thanks for taking your time in order to share your experience with us. In the other hand, we would like to apologize for the inconveniences suffered during your stay with us, we are sorry for not fulfilling your expectations regarding service., your comments help us to improve and offer better service to our clients. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Hotel was great! Staff was friendly and the pools were lovely!
Comment from Hotel Management
Nov 14, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, Thank you for choosing our TRS Turquesa Hotel for your recent holidays. We are very pleased that you enjoyed from all our facilities and that you felt accommodated by the excellent performance done by our team. We would be delighted to welcome you again in our house. Warm regards from the always sunny Punta Cana, Scarling Florian Hospitality Manager
3 out of 5
by A verified traveler

Posted Nov 6, 2017
Everything was great except facility was a bit outdated
Comment from Hotel Management
Nov 6, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, Thank you for your feedback and taking the time to post your review. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon so we can show you all the brand new and recently renovated facilities we are working on right now. Our best regards, Scarling Florian Hospitality Manager 
3 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice hotel, lol of renovations going on.

Posted Oct 27, 2017
Not well staffed for off season guests. The $1250 resort credit is only a coupon book. Wasn't able to use one single coupon because they already discounted and put on special most services and tours.
Comment from Hotel Management
Oct 29, 2017 by hospitality, Hotel Management
Dear Jim, Thank you for having chosen TRS Turquesa Hotel as the place to spend your recent holidays as well as for the time you took to post your review. Your feedback is of the greatest assistance to us. We truly regret that your stay was somewhat marred by the issues you have mentioned; this is not the image that we want to project. Please receive our most sincere apologies by these affairs. We assure you that the rooms for improvement will be part of our daily work and it will be corrected in a short term. We hope to have the opportunity to serve you again and If your future vacation plans point towards Punta Cana for a next trip please let us know and we would be delighted to assist you and thus provide you a pleasant and uneventful stay. Best Regards, Sachenca N. Hospitality Coordinator
4 out of 5
Recommended
for Couples
by A verified traveler from Florida

a lot of fun but hard to relax at times

Posted Oct 17, 2017
Pros: it was beautiful
Cons: better buffet food and fewer sales associates bugging you
Location: n/a
We were greeted by very friendly staff and had a great start. It was a little hard for my wife and me to talk with a lot of the staff due to the language difference. You could see the frustration with the staff while trying to talk with me and my wife. Some people might see the frustration as being rude, but we understood where they were coming from and speak some Spanish. You should learn to speak a good bit of Spanish before visiting. A lot of the staff at first seem friendly but it turned out it was just to try and sell you something after about 30 seconds into them 'greeting' you. Every morning on our way to breakfast we would be approached by at least two different resort employees starting off with a 'welcome to the resort.' Then would you like to buy a massage or go to a 'VIP Welcome Breakfast' that is the same breakfast buffet that everyone else goes to but is paired with a sales rep trying to sell you on joining the hotel club. Could not relax as much as we would like by the pool because of the walking spa massage sale men walking up and down the pool approaching you at least once an hour, as well as with the beach. The sale men will not take no for an answer either and you have to walk away from them. The buffet food was ok at best but all the ordered food from the theme restaurants was excellent.
Comment from Hotel Management
Oct 18, 2017 by hospitality, Hotel Management
Dear Nick, we are so thankful for your valuable feedback. the online opinions are of the greatest assistance to us since we consider it as a unique opportunity to keep on improving in certain aspects of our services. Sincerely, Sachenca N.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
The expirience was overall good. I place was well kept and clean. I think they need to improve entertainment and have more fun activities.
Comment from Hotel Management
Oct 9, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, Thank you for your feedback and taking the time to post your comments on our TRS Turquesa Hotel. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide our guests with a quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon and show you our new and renovated facilities. Our best regards, Scarling Florian Hospitality Manager 
4 out of 5
by A verified traveler from florida

Posted Sep 15, 2017
Pros: spacious and options between different properties, pools were beautiful and bog. staff was friendly. gift for our anniversary
Cons: food, room cleanliness.
staff was very courteous, made us feel safe and taken care of during hurricane. when ordering over the phone staff should be a little bit more warm and nice to customers. when checked in our room did not have toiletries, most towels were missing and other goodies including slippers. bathroom was dirty, beds were moist including pillows and room smelled like mildew. we had friends stay in other rooms and mentioned the same thing.overall we made the best of it because the weather was beautiful so was the hotel staff was friendly and who can complain about an all inclusive with drinks and food!
Comment from Hotel Management
Sep 16, 2017 by Resident Manager, Hotel Management
Dear Guest, Thank you very much for providing us your feedback. We have taken note about their comments and we are working hard in order to avoid this kind of situations. Their comments help us to improve and offer a better service. Best regards, L. Tajes Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Posted Aug 23, 2017
Staff is amazing! Rooms are awesome! Would totally recommend it.
Comment from Hotel Management
Aug 24, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Ingrid, We would like to thank you for taking your time to comment about your stay with us. We are glad to know you spent a wonderful vacation with our team and we hope you can visit us again! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hosts to international travelers

Posted Aug 4, 2017
Pros: The staff
Cons: The wattage of the lighting in the room. See above.
Location: The resort is right on a beautiful white sand beach. There are lots of pools and several adults only pools. The hotel lobby is a fun gathering spot,
If I could fault anything it would be the lack of high wattage bulbs in the lamps in the room. There were reading lamps and table lamps and a floor lamp so between them all the wattage was powerful enough to enjoy some reading time. My eyes may not be as strong as younger patrons and that could account for my findings. The staff was very kind, helpful and went out of their way to assist us. This was our second trip to the resort and we enjoyed it as much as he first.
Comment from Hotel Management
Aug 4, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, Awesome! Sounds like you had another splendid trip here at TRS Turquesa Hotel. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. We understand you had some concerns with the wattage bulbs, this will be shared with our Chief Engineer in order to prevent re-occurrences. Guest feedback is vital so that we can provide the best service we can. We appreciate you choosing us again for your stay and hope you provide us with the pleasure again in the future! Warm regards, Scarling Florian Hospitality Manager