Beautiful, subpar service, not worth the money
Posted Aug 18, 2016
We booked this place because we stayed there one night a few years ago when our plane had mechanical issues. From the little time we spent there, we loved it. We had stayed at Iberostar during that vacation and the Paradisus was definitely a step up. Well when we returned to Punta Cana, I booked at the Paradisus Punta Cana by mistake. It was not as nice a facility, but we had a great time and the staff there was great. When we returned again, I finally booked at the right place, the Paradisus Palma Real. We even got the Family Concierge Package.
We were actually disappointed. The food was great most of the time. It is typical resort food that does get repetitive after awhile, but it was always very good. There was always enough options that if you made a conscious effort, you could easily find different things to eat daily.
The family concierge was a waste of money. All she did for us was make dinner reservations for us, which we had to call her back several times each day to find out if we got. She did make a bubble bath for my son, after we showered him and had him dressed for dinner, and made an aromatic pillow. Other than that, all the other crap you pay for..YOU DON'T GET. Talked to 2 other guests, they had the same complaint. Don't waste your money.
Service on the beach and by the pools is non existent. No one ever stopped and asked us if we wanted drinks. We always go them ourselves or had to hunt someone down. Service at the buffets was hit or miss.