Posted Jan 19, 2017
Pros: swim up room, the grounds are beautiful Cons: Arrived early but could not go to the room until exactly 3pm. Check in staff failed to provide valuable information such as making reservations to restaurants which is a must if you don't want to wait for over a hour, that if you stay at the royal resort you can access the spa amenities for free. Since we arrived early they could had given us a tour of the resort since it is so big and has four resorts all together. There sales people everywhere and they insist a lot, I mean a lot, just anoying. Also the staff is not that friendly, they don't know the resort themselves, we got lost a few times and a lot of them would send us to the wrong direction. Also they don't have a problem in turning their back to their clients once they notice you are approaching them and this happened in more than one occasion! But the worst of all are the food and drinks... Drinks taste like soap, and food ofcourse got me sick, had terrible diarrhea that just ruined 2 out of my 5 days vacation. Attempted to go the doctor at the resort who wanted to charge 150 for consultation and a bunch of extra charges like $50 for vital signs with oxymeter! I ended up asking my expedia agent to buy me so gatorate and immodium outside ( thanks for her I was able to fly back home). Also if you get resort credit don't get excited they will find a way for you not to be able to use it! I am just disappointed...
Comment from Hotel Management
Jan 25, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
First of all, we would like to thank you for taking you time in order to comment your stay at Royal Suites Turquesa. It is a pleasure to hear that you appreciated our rooms and facilities. On the other hand, I regret if you did not like our variety of drinks and food, and the friendliness of some staff. Your opinion is very important for all the team, I assure that your suggestions will be taken into account in order to improve and offer a better service.
We are looking forward welcoming you again in order to change your impression about all the team.