Ratings based on 321 Verified Reviews

3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Baltimore, MD

Not a luxury resort

Posted May 23, 2017
I visited The Royal Suites Turquesa-Palladium in Punta Cana from 5/17-5/22.The check-in process went pretty smoothly, but once checked in, the room was warm, the refrigerator was warm¬ fully stocked & there was no hot water in our room.These issues were responded to in a timely manner. This is considered an adult resort but most activities are located on the family side so you will see children if you choose to participate in certain activities, see shows, or eat at any of the specialized restaurants, except French, which is on the adult side. There was a foam party at the pool on the family side,nevertheless, & while adults were dancing seductively in contests on the pool side, there were children inside the pool watching this as well. While waiting for a drink at the pool bar, a young child squeezed in to take a seat at the pool bar stool as the "twerking" contest was going on. This resort was a little underwhelming in entertainment compared to other resorts that I have stayed. I made do with what they had to offer. The most excitement was during the excursions off of the resort. The food was ok, nothing special but the most flavorful food was at the Hibachi grill. On the last night of our trip we had dinner at the steak house &this experience took my 3 star review of this resort to 1 star. I ordered beef ribs & as I cut into it, I noticed tiny insect legs. It was an extremely large horse fly that was charred with my meat. I have no plans to revisit this resort.
Comment from Hotel Management
May 25, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear WellsO el, First of all, we would like to thank you for taking your time to share your experience on Expedia. Your words help us to improve and offer a better service. We should apologize for the invonveniences in your room, this was not the Royal Suites standar. In order to avoid these kind of situations we will held a meeting with the maintenance departement to know the real causes. Furthermore, I regret if you couldn't enjoy the animation activities without children but I should inform you that at the Royal Suites Turquesa we offer an á la carte entertainment program if you do not want to visit a not only adults hotel. In addition, we apologize for the restaurant mistake too. Your comments will be taken into account and we are going to establish corrective actions with the Food and Beverage Manager. Despite these issues, we hope you can visit us again in order to enjoy a real Royal Suites experience. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, ca

Beautiful resort

Posted May 13, 2017
This resort was so beautiful and the beach was great. The friendliness of the staff is lackinging in some areas. You can pass by staff members and not hear them say hi. Yet the ones that do talk to you are the ones selling you things. I'm also not sure if I liked the fact that the staff let some crazy drunk girls go topless in the pool area. It wasn't until they started getting sexually out of had that they stopped them. Other then that to us the food was good and the resort was beautiful.
Comment from Hotel Management
May 15, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Debbie, First of all, we would like to thank you for taking your time in order to share your experience on Expedia. It is great to hear you appreciated our beautiful beach, the quality of food we provide and all the facilities. On the other hand, I should apologize for the inconvenient in the pool, our security department will help us to avoid this kind of situation. Wea hope you can visit us again to live another Royal Suites experience. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Punta cana private hotel

Posted May 4, 2017
All staff was very friendly. Room was not ready upon arrival. Food left much to be desired accept Japanese restaurant was great. Too many times bothered with tourist attractions and joining their club.
Comment from Hotel Management
May 4, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, I would like to thank you for your honest review about your stay in our resort and especially about our staff, we will be sure to share your wonderful comments with our team. Concerning your observation about the food at the restaurants, we will take it into consideration very seriously since we are actually working in enhancing the menus, as our aim is to improve our service and product day after day. Rest assured your comments have been shared with our Management team in order to prevent these situations from occurring again. We hope to have the opportunity to serve you again to turn things around. If there is anything else that we can do for you, please do not hesitate to contact us. Warm regards from Punta Cana.
4 out of 5
Recommended
for Everyone
by A verified traveler from phila,pa

Nice hotel very close to the beach and pool

Posted Apr 27, 2017
This is our second time staying here! Everything is great except the food. We forgot all about the food from our last trip but loved everything else about it! If you can get an early reservation at the restaurants it's not bad.
Comment from Hotel Management
Apr 27, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Nancy, I would like to thank you for your honest review about your second stay at our resort, we will be sure to share your wonderful comments with our team. In relation to your opinion about the food, we will like to mention we are actually working in enhancing the menus, so we hope to might be able to surprise you on your next visit. In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation. Kindest regards from Punta Cana.
3 out of 5
by A verified traveler from Cranston, RI

Nice facilities, ok beach, not so good food

Posted Apr 25, 2017
Pros: Rooms were nice and the beach was more private with tons of palm trees and huts, however you get minimal open beach unless you go to other sections.
Cons: The food especially in the buffets needs lots of help. Also the terrible shuttle service needs to be better especially for those staying at the Royal
Location: Didn't travel outside of the resort and I wouldn't travel outside of the resort. The whole street the resort was on looked very sketchy.
I picked this place as it was one of the few highly rated yet somewhat affordable adults only all inclusive resorts. The room was nice (as seen in pics) for the most part although some things could have been kept up better (cleanliness of curtains, couch, chairs, walls, furniture, and refrigerators). There was evidence of dead mosquitos everywhere. The wine cooler was also very loud and obnoxious so just unplug it. In short the facilities are very Caribbean looking. They are one or two level buildings, most resembling large huts, but they were nice especially in the Adults Only section where the alcohol in the lobby bar was also high end unlike in the rest of the 3 hotels within the same resort where all you could really get was Brugal rum and frozen drinks. There was good espresso and coffee however everywhere. The shuttle service is pretty horrible and extremely untimely. Restaurant Food - French 2/5 stars at best, Japanese (Hibachi) 3/5 stars, Indian 3.5/5 stars, Brazilian 3/5 stars. Didn't eat at other restaurants, but wouldn't expect much. Buffet Food - Simply disgusting for the most part. I wouldn't feed the meats /rice to my dog if I had one as everyone smelled drenched in corn oil and gross. I couldn't even get decent eggs. In the Bohio buffet, the chef used the same tongs for all types of meat & fish, raw and cooked. That means you got salmonella and other bacteria on all of your meat. Not to mention the beef was black before it was even cooked!
Comment from Hotel Management
Apr 27, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Mher, We appreciate your comments regarding your recent stay at The Royal Suites Turquesa by Palladium on Expedia. We are seriously committed to the achievement of our guests’ satisfaction, thus your opinion is of the utmost importance to us. In reference to your dissatisfaction about our food and beverage proposal and other facilities. We would like to express that we respect your points of view since there are several kinds of palates and lifestyles among our guests. In Grand Palladium Complex we count on approximately eighteen restaurants which are often praised by approximately ninety-eight percent of our visitors on several online forums by their excellence and the wide variety to offer several options at all time. The described details related to your last experience quite surprised us, however, we assure you that we are working to determine the fastest corrective measurements to guarantee to our privileged guest the best quality of our services. If your vacation plans point towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a pleasant and uneventful stay. Kindest Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada ontario

Americo you're the best

Posted Apr 25, 2017
From check in to check out had a great time you can find a complaint in any large resort if that's what your looking for but if what you want is good food fun and laughs nice drinks and the best staff then that's what makes this resort awesome.... to the resort owners you need in the off season to treat your staff to a party on saona island in talking with workers none have ever been there value your staff they are a great team to your company. I'll be back to royal suits been twice now
Comment from Hotel Management
Apr 27, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Angela, On behalf of the entire team of The Royal Suites Turquesa, I would like to express my gratitude for having decided to express your comments to future visitors. We attach a great importance to your comments and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you another great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to The Royal Suites family in the future. Best Regards.
3 out of 5
by A verified traveler from New York

fair all inclusive

Posted Apr 24, 2017
Pros: close to beach
Cons: food,
Location: all activity needs to be paid
Bathroom is weird, food was not as good as other all inclusive, no elevator
Comment from Hotel Management
Apr 24, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Tyler, On behalf of the entire team of The Royal Suites, Turquesa by Palladium would like to express my gratitude for having decided to express your comments to future visitors. We attach a great importance to your comments and they are taken with our maximum interest. I'll take this opportunity to correct that none of our activities have any cost unless you are referring to concessionaire establishments that offer tours, city sightseeing, and more. Concerning your observation about the food, we will take it into consideration very seriously; in fact, we are actually working in enhancing the menus, as our aim is to improve our service and product day after day. We sure will share your comments with our Management Team as we are always looking for ways to enhance the experience of our guests and hope we may look forward to inviting you back to our property. Should you give us another try, do not hesitate to contact us again. Receive warm greetings from Paradise!
5 out of 5
Recommended
for Couples
by A verified traveler from Whitby, Ontario

Royal Suites Turquesa

Posted Apr 23, 2017
Pros: For the most part, it is quiet and not a real big party place hotel. They have done a great job with the SPA and Sports bar renovations! Well done!!
Cons: The beds in the swim up section are very firm and have had their day. It's time to replace these! We indicated this to Ronny at the Managers Party.
Location: Lots to do if you want to...........we were all about R&R
A nice vacation to relax and unwind. As always, the staff are very friendly and always willing to help you if needed. Since our last visit, the food has had an improvement in both selection and quality. The property is and always has been clean and well kept. The towel game at the beach is still alive and well, however they have built many new shade structures ( palapa? ) and you could get one at anytime of the day. We had a few issues within the room that needed attention and this was done quickly upon notifying them and it was followed up by the Butler to ensure it was done to our satisfaction. Room Service - we had requested room service every morning to automatically come with a light order of food. They were a no show the first two days after three different requests to get it right. They got the next two days right and then missed the next morning. The Butler was not impressed either.
Comment from Hotel Management
Apr 25, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Beachbums, First of all, we would like to thank you for your nice words about your stay at The Royal Suites Turquesa. It is great to hear you spent a wonderful holiday with our friendly staff and you appreciated the recently renovations and the food improvement. We are working hard in order to offer our guests the perfect experience. We hope you can visit us again to have an unforgettable holiday. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice very private food need to be improved

Posted Apr 12, 2017
Need improvment in food People is very nice smailing happy and make you feel home. Royal is the best part Of the hotel very private need more restorans near the paean was nice and very clean.
Comment from Hotel Management
Apr 12, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, On behalf of the entire Team, would like to express my gratitude for having decided to express your comments to future visitors. We attach a great importance to your comments and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. In relation to your observation about restaurants, we will take it into consideration very seriously; we are actually working in enhancing the menus as our aim is to improve our service and product day after day. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise!
2 out of 5
by A verified traveler from atlanta

vacation gone bad

Posted Apr 11, 2017
Great location, beautiful pools and beaches. But there were reaches in our room and we contracted E-coli, salmonella, and C-diff. We're home, both of us have been in the ER, and now we can't return to work for a week.
Comment from Hotel Management
Apr 14, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear guest, First of all, we would like to thank you for taking your time to share your experience with us. It is great to hear that you like our beautiful pools and our location next to the beach. On the other hand, we should apologize for the food inconvenient but we would like to inform you, that the Palladium Hotel Group is part of the CRISTAL program, which monitors all our standards in food handling, health and safety. Cristal is a reputed international company based in UK and our complex applies the highest international standards. This program includes periodical audits concerning health & safety issues. We hope you can recover soon. Kind regards