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Reviews of The Westin Puntacana Resort & Club

4.5 out of 5
The Westin Puntacana Resort & Club
Playa Blanca, Punta Cana, La Altagracia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 990 reviews" "
Rating 8 - Good. 239 out of 990 reviews" "
Rating 6 - Okay. 80 out of 990 reviews" "
Rating 4 - Poor. 26 out of 990 reviews" "
Rating 2 - Terrible. 27 out of 990 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ariana Rojo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good and relax time . Very clean and nice place for rest .. good personal services .
Stayed 4 nights in Apr 2024

10/10 Excellent

Tiziana, Lima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and great service
Stayed 1 night in Mar 2024

8/10 Good

Michele, Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Offer

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is that on the Expedia page shows as inclusive hotel, surprisingly is not and I end up expending more money. When I tried to claim to Expedia wasn’t helpful at all!
Stayed 2 nights in Apr 2024

8/10 Good

In

Traveled with partner
Liked: Staff & service
Need to ask for the tooth brush and slipper, but only give us one. We have two people. The AC is so loud, cannot sleep well ….
Stayed 1 night in Apr 2024

6/10 Okay

Jose

Service at front desk was awful
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, wonder beach area, pools were amazing.
Stayed 6 nights in Mar 2024

10/10 Excellent

JESSICA

Traveled with family
Very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Westin. It was very peaceful and clean. The views and beaches were lovely. Service was a little slow for dinner and the breakfast buffet was overpriced (but delicious) but I believe it was a standard price for most waterfront resorts. Balconies off of the rooms were lovely and the beds were comfortable. Would recommend for a low key, relaxing stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin is a great family resort with a beautiful beach. Service is outstanding!
Stayed 6 nights in Mar 2024

10/10 Excellent

JEFF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the Westin
Stayed 7 nights in Mar 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beach
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a relaxing break, great place. It’s not the party place like the all inclusives. The entire staff were super friendly. We loved being a $10 Uber ride to Punta Cana Village and some great restaurants. Beach was nice. Shade was available at beach and pool. Only downside is just like many resorts, food and drink prices are high. Also, I don’t understand why resorts like this don’t have a small market for drinks, snacks and pizza (like the Westin in Cabo). We decided to go to the market on day two so we had drinks and snacks for the room. Overall, high rating and will likely return.
Stayed 6 nights in Mar 2024

8/10 Good

Allison Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but it’s isolated from actual culture, and the food at the restaurants was just meh and not very cultural either. I guess that’s resort living though.
Stayed 4 nights in Mar 2024

8/10 Good

Christopher

Stayed 5 nights in Mar 2024

10/10 Excellent

kamilia m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Westin for 4/3 with my boyfriend, and it was such a peaceful experience. We went to one of the area restaurant, La Yoya, which has an amazing view, and the food was great! We also had breakfast at one of the restaurants on the property, and lunch at Arena bar. The lunch was sooooo good! We had the jerk chicken wings, oxtail pasta, and Caribbean red snapper. Everything was amazing! Our room was cleaned everyday, and we had no issues, except the hot water wasn’t hot enough for me. Overall, the staff was so helpful, the property is beautiful, and the beach was to die for. I will definitely be back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin never disappoints, we booked at another property non refundable because it look good only to find a hard bed and terrible food. At the Westin we experienced a heavenly stay, comfortable bed, AC, wifi in room and great staff! Also we thought being close to the airport would be an issue but you’re farther than it looks and it’s very enjoyable.
Stayed 5 nights in Mar 2024

10/10 Excellent

burton

Traveled with family
Liked: Amenities
People are great
Stayed 4 nights in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Gevork

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how remote and quiet it is. Everyone was nice and friendly. One thing that I did not like was they would not allow uber pickup from the resort. We had to order a taxi and it was ridiculous rates even to go out of the resort. Very inconvenient.
Stayed 7 nights in Feb 2024

10/10 Excellent

Alexis Mmesomachukwu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful, clean and friendly staff.
Stayed 4 nights in Mar 2024

2/10 Terrible

Molly

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
I've never been so disappointed in a stay in my life. To start off, we had cash and jewelry stolen out of our room. We had been utilizing the safe, but as it is small we had prioritized putting laptops and passports in and we were all wearing our jewelry. I came into the room before going out to swim and quickly took off my gold earrings and put them in a pocket deep in my backpack, where I also had some cash hiding for quick access when tipping people at your resort. When my roommates and I came back to the room we noticed all our stuff had been gone through and we all were missing cash. We understand that the hotel can not necessarily replace the cash but we would've appreciated at least feeling validated in our concerns and fears in having your staff steal our stuff. Instead, we felt mocked and that it was one giant joke. A really disappointing experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Juliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to have a place to purchase snacks/drinks, to not have to order from a menu for everything.
Stayed 8 nights in Feb 2024

8/10 Good

Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go back
Stayed 1 night in Mar 2024

10/10 Excellent

Rony M

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Csaba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 5 nights in Jan 2024

10/10 Excellent

Ted

Stayed 5 nights in Feb 2024

8/10 Good

Mohanad, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel but food is not great and very expensive.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Small resort, but very beautiful.
Stayed 6 nights in Feb 2024

8/10 Good

Jermaine Kemar

Traveled with partner
Liked: Amenities
Great property, great staff. Expedia however didn’t provide critical details for one of the activities, there was no courier service as indicated. Otherwise trip was okay, property is kept.
Stayed 3 nights in Feb 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a resort, loved it we had a blast. Staff was exceptional and the food was amazing.
Stayed 3 nights in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful week at the Westin and would definitely stay again. A few things I would suggest to make it better …. Having a small market for hotel guests , several clean water stations for refills, and later pool /hot tub hours .
Stayed 7 nights in Jan 2024

6/10 Okay

lynette danielle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The resort was beautiful once we arrived. The room we were assigned to had dead bugs and spider webs in the corners or the room that were very visible. They immediately upgraded our room and move us. We then moving into a room that smells highly of mildew. The shower was lined in mold, the ac vent is above the bed and dripped water on us all night. No one really understood English on the property or spoke it. All tv shows are in Spanish as well. We dined in at two of the restaurants which one over charged us by $40. We went to breakfast once and they attempted to charge us $71 for two. We did not eat because it was cold as soon as we sat to eat. We honestly will not be returning or referring this resort.
Stayed 3 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was beautiful, over all the room was nice. The Premium ocean view could only be enjoyed from the balcony. The food was just not good except for the fish tacos. It was uncomfortable to have staff ask for cash tips at almost every occasion when we tried to leave it on the bill. Shout out to maintenance for unclogging the shower drain in a timely fashion (previous guest left a hair clog, I don't blame hotel)
Stayed 4 nights in Jan 2024

10/10 Excellent

Olga

Stayed 8 nights in Jan 2024

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.,
Stayed 5 nights in Jan 2024

10/10 Excellent

Karen S

An amazingly beautiful resort. Pristine in service and maintenance of the property. Meals were great with several options of award winning cuisines to choose from, on the property. Don't thi k about this option twice. You wont be disappointed. Thanks to staff for delivering everytime.
Stayed 4 nights in Jan 2024

8/10 Good

Elizabeth, Hyannis

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Christiana

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Elena

Stayed 8 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Elena

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Anu

Stayed 3 nights in Dec 2023