Ratings based on 25 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by Stephanie from Fort Lauderdale
luxury at its finestPosted Aug 16, 2016 on Hotels
Staff goes above and beyond. Heaven on earth.
for Everyoneby A verified traveler from NJ
Best Vacation of our LivesPosted Feb 6, 2016
From touchdown to takeoff 5 star everything The airport experience felt like something out of a movie everyone was in Disney like lines except us we moved to the front of all the custom lines and were in our rooms within 30 min of touchdown - Staff, service, customer care was off the charts - looking for a place to reconnect with the 1 you love this is it-could go on and on - WE LOVED THIS PLACE AND WILL BE BACK
for Couplesby A verified traveler
Posted Dec 15, 2015
Cons: easier access to items like sunscreen or small souvenirs at a small shop on grounds would be nice
beautiful, quiet, simply luxurious, great, clean, huge room... honeymoon type spot great food at restaurant
by Michael from Babylon, new york
Great timePosted Nov 28, 2015 on Hotels
Wonderful facilities and terrific staff
for Everyoneby A verified traveler from Chicago
The Best of Punta CanaPosted Nov 9, 2015
It's hard to describe one my best experiences of traveling to Punta Cana. The VIP service is one not to miss if you travel to Tortuga Bay. From the moment you step off the plane until you reach your room, first class all the way . Checking out is the same best process I have ever seen. The facilities are great, rooms nice and clean , golf and beaches at its best . Forget Pebble Beach, this place had it beat.
for Everyoneby A verified traveler from lima, peru
Nice experience.Posted May 9, 2015
Very nice hotel. Very exclusive and peaceful. Rooms are a delight. Service is wonderful and the beach is ok. In the afternoon i recommend the bike rides within the premises. Really great. The downfall are that there are no activities (paddle, skiing, scuba, diving) on the beach or walking distance. Food is really expensive and not necesarily worth it (eg. 200$ for three people one adult two children) but there are alternatives you can go within the premises.
for Everyoneby A verified traveler from orlando
Best Service in stunning beach front villaPosted Apr 25, 2015
From the arrival at airport we where taken care of, never had this level of service anywhere in the world. And the Villa location at beach was stunning. Staff was impeccable and surprised us with a birthday celebration right on our villa. Great hotel.
for Couplesby A verified traveler
Posted Nov 1, 2014
Great place. No pressure. Food good. Staff very helpful and friendly. Airport pickup and return outstanding. Checkin seamless as well as checkout.
by A verified traveler
Nice hotel at nice location, details disappointingPosted Jun 3, 2014
Pros: Architecture of the villas.
Cons: See comments to experience above.
Location: There is a Westin hotel nearby with two massively uncosy restaurants. There is another restaurant called La Yola at the yacht harbor which is nice.
I have staid at many Leading Hotels and ususally the experience has been very rewarding. In this case, the rating is a bit mixed: 1) While the architecture is nice, windows and balcony doors would not close properly which meant a constant mosquito problem in our room. 2) The only countermeasure we could get from the hotel were anti-moskito-candles which had to burn all night - not ideal if you are jetlagged and don't find it easy to sleep anyway. 3) In one night the candles. when burning down, created such a smoke that the smoke alarm went off at 4 in the morning. 4) The sea in front of the hotel is not very nice to swim in - lots of seaweeds, broken coral pieces on the floor and shallow. The place is therefore only good if all you want is read a book on a deckchair, but not if you like swimming. 5) We had an evening flight out and normally we have always got a late check-out at no extra charge. In this case, we were charged half a night's rate for a check-out at 7 p.m. even though the hotel was totally empty (I would guess that only 5 rooms or so were occupied). 6) Some people may like it, but I was rather annoyed by the constant music through loudspeakers at the breakfast restaurant.
for Couplesby Missy from CT Shoreline
A Birthday to Remember!Posted May 12, 2014
Pros: The topnotch service from literally start to finish went above and beyond my expectations, the room, the grounds, the beach...everything!
Cons: The fitness room was very small and very warm. Some of the equipment was not working and the selections of hand weights was pretty bad.
Location: We were right on the beach with access to many pools and restaurants around the resort. The ecological reserve was amazing. Not a nightclub hotspot.
I wanted to treat my husband to a special getaway for his 50th birthday. Our stay at the Tortuga Bay Hotel proved to be an outstanding choice. It was everything I could of hoped for and then some. From the moment we arrived (starting at the airport), we felt welcomed and pampered. There was nothing the wonderful staff at the resort wouldn't do for you and always with a smile. Our room was beautiful with wonderful ocean views from our expansive balcony. The on site ecological reserve was amazing with beautiful fresh water pools for swimming. We were looking for a quiet, low key place to relax and revitalize after a daunting New England winter and Tortuga Bay delivered. Tortuga Bay was by far one of the nicest places I have ever visited and I would highly recommend it to everyone.
Comment from Hotel Management
Jul 10, 2016 by Jackie, Hotel Management
On behalf of our team members & myself , thank you for taking the time to write to Expedia and comment on your recent experience at Tortuga Bay ! It is always a pleasure to receive positive feedback. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with my team members! I look forward to welcoming you back at Tortuga Bay in the future, and give you a "a one - of a kind Leading Experience''. Yours sincerely, Vincenzo Calcerano General Manager Tortuga Bay Puntacana Resort & Club