Ratings based on 289 Verified Reviews

3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good for families

Posted Dec 27, 2016
This hotel has an amazing staff and is really clean. It is mostly full of people with kids and an older crowd though. The entertainers try really hard but do not have enough variety of entertainment like other hotels do. They have no kids care service which sucks if your trying to get any alone time. The food is really good by good I mean their native food. I saw people were complaining about the food which is true if your looking for good burgers and pizza this is not the place. The serve really good Caribbean as they should since this is Dominican Republic. If your looking to relax by the beach and pool this place is it. They do not have loud music and it is definitely not a party environment. If your single and looking for fun this hotel is not for you, unless you stay here and hang outside of the hotel at the bars and lounges.
Comment from Hotel Management
Dec 30, 2016 by Lucila Di Chiara, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana Your feedback is very important for us in order to continue improving our services. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Thanks for choosing Vista Sol Punta Cana.It would be very nice to have again the possibility to welcome you back. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Hotel was nice ,staff was also nice They could make a few upgrades
Comment from Hotel Management
Dec 26, 2016 by Lucila Di Chiara, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana Thank you very much for your pleasant comment. We are working hard in order to improve our service, and your feedback is the best way to do it. We hope to have you with us again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great resort!

Posted Dec 17, 2016
After reading some of the reviews on here I was nervous, but this place was awesome. Upon getting there we were greeted with drinks. From the food, to the activities, hotel staff, beaches and a great two floor room. Not to mention piping hot water which is very rare in D R. Me and my husband had a blast and the great thing was there was always something to do. I came back saying Hello Motto for everything (innnyyy) GREAT times would definitely recommend.
Comment from Hotel Management
Dec 21, 2016 by Lucila Di Chiara, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana Thank you very much for your lovely comment. Your feedback is very important for us in order to continue improving our services. We´re happy you enjoyed your stay with us, As a company focused on service, we continue working hard day by day for the optimization and improvement. Thanks for choosing Vista Sol Punta Cana. We hope to have you with us again. Sincerely,
3 out of 5
Recommended
for Couples
by A verified traveler from Weymouth UK

upgrade to junior suite for best experience

Posted Dec 14, 2016
Pros: Grounds / gardens spectacular. Junior suite superb.Efficient staff in the main. Location - right on beach.
Cons: Security enforce the fact that junior suite residents only, have use of the private beach. Staff to smile. Improve standard of a la carte restaurants
Location: Right on the beach with plenty of water sports and trips available.
Hotel larger than we expected with 8 blocks most of which are 4 stories high. We upgraded to junior suite and were very glad we did, as they were excellent - right on private beach away from the main beach area & includes towel exchange / private beach bar. Beach was supposed to be just for junior suite residents, however people were dragging sunbeds from the main beach area to the private beach area and security guards were not stopping them. The upgrade to junior suite is supposed to include use of the private beach - this needs to be enforced. Room cleanliness / housekeeping excellent. Reception staff efficient / helpful and friendly....a mention for young Antonio is worthy. The majority of hotel staff, despite being efficient, came across as miserable. The 2 waitresses in the Mexican restaurant were a welcome exception. Girl operating private beach bar was rude - initially ignoring our requests so she could carry on a conversation on her mobile or with the security guard. Hotel gardens / grounds were spectacular and very well kept - lots of effort made including introduction of Xmas lights/ reindeers / sleighs etc...superb! Plenty of food and a good choice, however it became 'samey' very quickly. Themed restaurants were OK, but the Italian was very dissappointing - main course was actually cold, so we left early. Recommend upgrading to junior suite if possible, as the rooms and position were fantastic and you avoid the chaos of the main beach area.
Comment from Hotel Management
Dec 17, 2016 by Lucila Di Chiara, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana Thank you very much for your pleasant comment. Your feedback is very important for us in order to continue improving our services. Constructive support from our guests is extremely important for us when trying to improve our quality. We will take into account each of the observations left by you It is only through our client´s comments that we are able to identify the areas where we need to improve and provide the necessary measures as to avoid them from reoccurring. We are working hard in order to improve our service, and your feedback is the best way to do it. We hope to have you with us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and neat , on the beach

Posted Oct 17, 2016
The hotel service was very good ,had doubts after reading all bad reviews , i must say we had none of those problems . The food was a good variety , and always fresh . The pools and the pool bar was excellent . Good value for money .
Comment from Hotel Management
Dec 16, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana. Thank you very much for your lovely comment.Your feedback is very important for us in order to continue improving our services. Constructive support from our guests is extremely important for us when trying to improve our quality. We´re glad you enjoyed your stay with us and that you appreciated our staff and service. Your comments will be shared with the staff mentioned.Thank you very much for highlighting our services and facilities. Thanks for choosing Vista Sol Punta Cana. We hope to receive you again soon in Vista Sol Punta Cana; Sincerely, Kristina Nikitenkova
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for family or to get some rest

Posted Oct 4, 2016
It was nice quiet .a place where you can get some rest , the beach was beautiful not too many activities.the Resort was very clean the food was OK not bad. I would go back again if I'm looking for a place to rest with beach but if I need a place with activity I would not .
Comment from Hotel Management
Dec 14, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana. First of all we would like to thank you for the comments that you have left at Expedia. It was very kind of you to have taken the time to write us, we really appreciate it. Your feedback is very important for us in order to continue improving our services. The current Vista Sol Punta Cana represents an ambitious hotel project. Therefore, significant improvements across the board have been made and continue to be conducted. It is very nice to hear that you have a pleasant stay with us.Thank you very much for highlighting our services and facilities. As a company focused on service, we continue working hard day by day for the optimization and improvement. Thanks for choosing Vista Sol Punta Cana.It would be very nice to have again the possibility to welcome you back. Best regards, Kristina Nikitenkova
1 out of 5
by A verified traveler from TX

I don't recommend this hotel

Posted Sep 30, 2016
Pros: NOTHING
Cons: The hotel rooms, customer service and food choices
Location: Nothing really nearby
The staff wasn't friendly at all. The toilet in our room flooded our room and when we told the staff they acted like they didn't care. They gave us another room but it was right next to the room we had previously. When we got into that room that toilet didn't work as well. The snack bar on the beach had food on the buffet that looked like it had been sitting there all day. I wouldn't recommend this hotel to anyone. We only stayed one night and it was the worst stay ever! STAY AWAY FROM THIS PROPERTY!
3 out of 5
by A verified traveler from Scotland

Never a 4 star resort, 3 star at a push!!

Posted Sep 30, 2016
Pros: The view from our room was outstanding, the maid service and the general cleanliness of this resort and the location.
Cons: Most staff were pleasant enough, but it's clear to see the ones who aren't and they really let this resort down.
Location: Great location central for airport and excursions, free bus to shopping centres. The Outback Safari is a must, out of 9 excursions this was the best
Mostly everything about this place is average, Went in the gold club section and all you get extra is sea view, minibar restocked daily, different coloured towel, small section of beach and a small bar with the most unpleasant barmaid I've ever came across. Entertainment is in house. These guys are entertaining your kids during the day then entertaining you at night. I expected more for my money. Buffet is ok, again repetitive. A la carte restaurants are better but received terrible service at the Italian when I asked for an ingredient not to be added to my meal, only to receive it then have the chef pick it off by hand and a waitress return meal to me. This was after waiting 25 minutes and asked 4 times for a drink!! We left in disgust. Also their is sales reps from the neighbouring hotel aloud on the grounds to confront guests to try and sell them (not time share) holiday club membership, these guys hang around just outside the buffet restaurant and the beach. I speak from experience stay away!! Oh and don't forget to leave your manners at the airport, It's ok to skip queues, bang into you or cut in front of you at the buffet. I've given 1* for the view and our gold club room, 1* for location and 1* for the maid service. If I hadn't upgraded this could of been a 2* review.
Comment from Hotel Management
Oct 8, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana. Thank you for taking the time to give us your feedback.Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it.Your comments will be shared with the staff mentioned.As a company focused on service, we continue working hard day by day for the optimization and improvement. We do hope you will give us another opportunity by returning back to experience our true level of service. Sincerely, Kristina Nikitenkova,
4 out of 5
Recommended
for Everyone
by A verified traveler

In process of upgrading

Posted Sep 13, 2016
Overall hotel and staff fine. Need more food variety. Individual restaurants not the greatest - stick with buffet. Reception staff great, remaining staff not too friendly unless you make eye contact. A lot of walking involved not recommended for seniors with disabilities. Animation staff tries very hard and are friendly.
Comment from Hotel Management
Sep 16, 2016 by Guest Service , Hotel Management
Dear Guest, Thank you very much for sharing your stay experience at our hotel here. We continue to work to provide better service and improve all aspects indicated by our customers.
3 out of 5
Recommended
for Everyone
by A verified traveler from Orlandox fl

Nice hotel but need some improvements

Posted Sep 3, 2016
Nice hotel but need some improvements like some installations are so deteriorated and the beach need some more activities to do.
Comment from Hotel Management
Sep 13, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Greetings from Vista Sol Punta Cana. Thank you very much for your lovely comment.Constructive support from our guests is extremely important for us when trying to improve our quality. The current Vista Sol Punta Cana represents an ambitious hotel project. Therefore, significant improvements across the board have been made and continue to be conducted. We´re happy you enjoyed your stay with us. It`s good to know we exceed your expectations. Your comments will be shared with the staff mentioned.It is very nice to hear that you have a pleasant stay with us.Thanks for choosing Vista Sol Punta Cana. We hope to receive you again soon in Vista Sol Punta Cana Best regards, Kristina Nikitenkova