Ratings based on 513 Verified Reviews

3.4 out of 5
70% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Iowa

Very disappointed, just don't waste your money

Posted May 9, 2017
Pros: The beach is absolutely beautiful! The staff is very friendly, but speak very little English, expected given that we weren't in America! Bartender Tomas is GREAT!
Cons: Stop overbooking, give people what they pay for! Better food at the buffet, and allow people to reserve the restaurants every night, not only a couple. Get beds that aren't hard as a rock.
Upon reading all of the negative reviews, we chose this resort because of the beachfront room that we desired for our vacation. We paid extra to upgrade to a bungalow on the beach. Upon arrival, we were told that they were overbooked, and we could not have that room. They told us they had an "upgraded room" for us. They took us to a rather large room, however it was in the very front of the resort (furthest away from the beach), with a view of a burnt down building. We were initially told we would only be there for one night and could have our bungalow the next day, which then turned into we would have to stay in that room our entire stay because a bungalow wouldn't be available the entire week. We were denied any financial reimbursement. The staff at first seemed apologetic regarding the ordeal, and then seemed annoyed when I voiced my displeasure of the different room, stating "This is our best room, you should be happy." We were only allowed to make reservations on 2 out of the 6 nights that we stayed, all other nights we had to eat at the buffet (which is easily the worst buffet I've ever had). The beds are rock hard. The resort is extremely crowded, with parties all night, that can be heard throughout the entire resort. WIFI reception only works in one spot in the middle of the resort, if you want to have internet you can actually use, you have to pay for it.
Comment from Hotel Management
May 11, 2017 by Jennifer Tavarez, Hotel Management
Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Dominicus. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer care
2 out of 5
by A verified traveler from Orlando, FL

The worst reception desk I have ever experienced

Posted May 1, 2017
Pros: The beach, the excursion, the facility, the food.
Cons: The front desk staff needs to be more friendly, proactive, and need to have more staff
Location: There is a little market right outside of the facility
The reception desk staff was horrible, was cold and not personable did not set us up with a Concierge so that they may explain how the hotels facilities worked. The bad service trickle down to the overall experienced. Because of that my husband and I had to wonder in the resort following a map that they gave us trying to figure it out on our own. The Bungalow on the beach was over booked and we were not told this until we arrive at the facility. It was a bitter sweet because the facility, the food, the beach was beautiful. If we wouldn't have been because the front desk staff we probably would have singed up for a membership there.
Comment from Hotel Management
May 3, 2017 by Jennifer Tavarez, Hotel Management
Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Dominicus. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer care
1 out of 5
by A verified traveler from massachusetts

Not for American Family

Posted Apr 28, 2017
Did not get the room we booked. Food made my family of four sick for most of the trip. Staff not helpful at all. Could not book restaurant but our VIP friend had no issues booking. Location is nice but that's it. Food was mostly terrible.
Comment from Hotel Management
Apr 30, 2017 by Jennifer Tavarez, Hotel Management
Dear Guest, First of all thank you for visiting our resort Viva Wyndham Dominicus We take many caution regarding the kind of service we provide to our guests and every day we are looking into every little details to make our guests stay memorable. According to your comment, we failed to impress you with our gastronomy . Our procedures for hygiene, conservation and quality of food are constantly monitored by our Department of Health and Safety, an external professional company and other organizations including Tour Operators. We also have a medical center on site that informs us of all the cases they attend and, once again, our record is flawless. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer care
3 out of 5
by A verified traveler from Michigan

Beautiful Beach! Bungalows are the way to go!

Posted Apr 26, 2017
Pros: The entertainment was wonderful especially the acrobats and trapeze. Amazing Beach! The dancing was great til 12:30 am. Loved the themed parties!
Cons: The Bungalows could use attention.The slippery porcelain wall tiles used for floor tiles can be very dangerous when mixed with sunscreen and lotions.
Location: We took the Saona Island cruise with Saona Dreams and it was amazing! So much food and even dancing on the Catamaran. Buggie tour was a waste of time.
This hotel does not cater to Americans or English speakers in general. There are several Europeans which was nice for our children to meet and interact with people from other countries. Speaking Spanish will make your experience more enjoyable. They may not cater to Americans, but you can capture their attention quickly by making sure your tip is visible as you order. We got friendly with a couple of the Bartenders and they made sure they remembered what you ordered and made to your specifications.Frendy and Malnoy (sp) we awesome and always had a big smile when they saw us. We had some hot nights as the air conditioner stop working and we called the front desk for which they promptly sent someone to fix it. After 3 days we were moved to a different room with a consistently working AC. No comp for the inconvenience. However, we were reminded that they don't typically do that since they were pretty full. The buffets were OK for breakfast, lunch, and dinner, but I would recommend that you make reservations for the onsite restaurants right away or you will not get a seat. The Mexican restaurant was one of our favorites for which we visited twice during our 7-day stay. Atlantis requires a $20 per person up charge and $35 if you want to order lobster instead of the main dish. We visited La Roca for dinner, but we didn't like that you had to pre-order your meal and everyone had to eat the same thing in the group. Resturant 25 was nice and a little more upscale for adults only.
Comment from Hotel Management
Apr 29, 2017 by Jennifer Tavarez, Hotel Management
Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind. It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our service for you. Best regards Customer care
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Beautiful property, okay food

Posted Apr 26, 2017
Pros: Beach, Excursions, Staff
Cons: Food
Location: We went to Isla Saona, Catalina Island, and Wild Ranch Zipline Canopy Tour which were all wonderful and close to the hotel.
Our room was nice, the hotel property was BEAUTIFUL, the food was okay. The saving grace for the food was the snack bar which served hamburgers during the day and the pizza bar that had great pizza and other food after 7:00pm. The buffet didn't have good food and you have to make your reservations for the nicer restaurants as soon as you get there because they are limited and usually booked a couple days out. The beach was beautiful, the bartenders were super friendly and made excellent strawberry daiquiris and mojitos, but the vodka was gross and the Bloody Mary's were awful. The hotel had great excursions, such as Isla Saona and Catalina Island. I highly recommend those two excursions. And the main pool always has activities going on. There were tons of Europeans there, I barely saw any Americans. It was overall a great deal for the price. They will try and get you to do a VIP presentation, we didn't plan on buying any VIP memberships so we were able to get out of it. Just know it's not required so you don't waste your time if you don't plan on purchasing.
Comment from Hotel Management
Apr 29, 2017 by Jennifer Tavarez, Hotel Management
Dear customer, We really appreciate your review published on this page. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. We assure you that the involved departments were informed about your comments and we will do our utmost to improve the quality of our services. Best regards, Customer care
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Beautiful beach, custome service could be improved

Posted Apr 15, 2017
Pros: Pools, beaches, availability of continuous food and drinks, friendly event/social staff
Cons: More than one towel shack, provide clear guidance around hours of operation, staff could be more lenient with times as mentioned in above review.
Pros: Beach was beautiful. Clear water, plenty of seating, covered and uncovered. The grounds were beautifully maintained. The staff does a wonderful job of keeping the guests involved and entertained. The majority of the staff impressively spoke multiple languages. The food at the a la carte restaurants was significantly better than the buffet. Cons: We tried to make a dinner reservation on the day we checked in and we were told we couldn't make one the day we arrived because " we wouldn't be in the computer system yet." They told us to return the following day after 8am to make reservations for the following night week. The next day we went at 3:05 to make a dinner reservation and they told us we could only make them up until 3:00pm. Therefore we had to eat at the buffet for breakfast, lunch, and dinner for two days straight. The buffet was mediocre and not conducive to anyone with food allergies. In order to get beach towels you had to walk the one and only towel shack on the resort which was roughly a quarter mile from our room. We went to exchange the towels at 6:03 and were told we would have to come back tomorrow because they are only open until 6:00pm. These time confusions would have been eliminated if any information regarding hours of operation, restaurants, reservations etc was provided to the guests or was available in the room. The room itself was somewhat disappointing. It was outdated and small. The bedding was rough and uncomfortable.
Comment from Hotel Management
Apr 18, 2017 by Jennifer Tavarez, Hotel Management
Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. Observations like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind. It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our service for you. Best regards, Customer care
1 out of 5
by A verified traveler from New Jersey

The vacation from hell

Posted Apr 2, 2017
Upon arriving we were told to go get drinks because our room wasn't ready. So we went to get drinks and went back about 30 minutes later and our room was still not ready. Needless to say they never had an ocean front bungalow available for us so they upgraded us to a suite; as the room was nice it still wasn't what we booked. Can only book two reservations. DO NOT eat at la roca, service is terrible. Don't waste your time staying at this hotel. Food wasn't the best and the the staff wasn't the best. Met two other couples who had the same issues with their rooms. They clearly don't have enough rooms to accommodate their guests. Their cleaning service wasn't the best either. Someone's mouth guard was next to our bedside as well. My boyfriend and I made the best of the vacation and had a great time but we won't be going back to this hotel.
Comment from Hotel Management
Apr 5, 2017 by Jennifer Tavarez, Hotel Management
Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Dominicus. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer care
1 out of 5
by A verified traveler from MN

Never made it past the front desk

Posted Mar 20, 2017
They had our reservation which was made 6 months in advance through Expedia. At check-in the front desk staff took our passports and pointed to a chair and told us to go sit. An hour later we are in a taxi going to some other resort not affiliated with Wyndham. No explanation was given. No apology. Replacement resort was definitely not how we expected to spend our 8 days.
Comment from Hotel Management
Apr 3, 2017 by Jennifer Tavarez, Hotel Management
Dear guest, As a service-oriented company, we greatly value the opinion of our guests, at the same time we regret the inconvenience when being redirected to another hotel. The comments of all our clients are important since they serve us to reach our objectives, and most importantly, to be able to offer a quality service to our clients although in your case you will be able to enjoy our facilities in the future with the certificate that we provided you. Thanks again for investing your time in giving us your comments, it is in this way that we can improve our services every day. Best Regards, Customer care.
4 out of 5
Recommended
for Everyone
by A verified traveler from lo g island ny

Nice hotel on the beach

Posted Mar 13, 2017
Nice resort good food beautiful beach overall good time
Comment from Hotel Management
Mar 13, 2017 by Jennifer Tavarez, Hotel Management
Dear Guest, We appreciate your valuable feedback about the stay you had at our property. It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Dominicus was enjoyable. Thank you for choosing our resort . We remain at your disposal. Best regards, Customer care
3 out of 5
by A verified traveler from Long Island, New York

Do not stay if you do not know Spanish

Posted Mar 4, 2017
Pros: Clean, fun, great view, easy to walk around
Cons: The food and the language barrier.
Location: The location is fantastic. There was a lot to do and there was a variety of excursions, whether booked through the hotel or outside the resort.
I traveled with a group of friends. Without exaggeration, I think we were the only Americans in the resort. Everything was geared for a European crowd which was not terrible, but we were treated differently being American. The alcohol was watered down and weak. All drinks were sugary and hardly any alcohol was even tasted. The beach is great and the hotel/resort itself is great, but the food and alcohol definitely is not the greatest. All of the entertainment and shows were in Spanish, so we couldn't even enjoy them.
Comment from Hotel Management
Mar 6, 2017 by Jennifer Tavarez, Hotel Management
Dear customer, It is really satisfactory to receive your positive feedback and to know that we fulfilled your expectations during your stay at Viva Wyndham Dominicus We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Thank you for recommending our resort and please remember that we will be pleased to welcome you back. Best regards, Customer care