Ratings based on 195 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Nice resort, close to the beach, very quiet.

Posted May 6, 2017
Cons: Butler service is a scam. They basically pressure you to attend a type of time share meeting. Our Butler, Wally, was not helpful at all!
Location: Not much to do at all outside of the resort. If you want a VERY quiet atmosphere, this is the place.
My spouse and I went for 5 nights. We wanted a smaller resort. Positives are no reservations needed for restaurants and top shelf alcohol, close to beach and not crowded. Negatives were food selection was boring, music in restaurants was so low you could barely hear it, the staff is wonderful, but Butler service a total scam.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newtown, CT

Beautiful views, great food, outstanding staff

Posted Apr 21, 2017
Truly enjoyed the quietness of the resort it was very relaxing just what were looking for.
Comment from Hotel Management
Apr 25, 2017 by Joaquin Ariztegui, Hotel Management
Dear Paola, Thank you for taking the time to review your stay with us. I'm very pleased to know that we were successful in providing you an Amazing experience which is by the way our top priority. I will share your beautiful comments with the entire team. I would like to thank you once more for expressing your beautiful words... We would love to have the opportunity to serve you again in the near future. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Couples
by A verified traveler from Virgnia

Nice hotel with private beach.

Posted Apr 18, 2017
Pros: I loved the staff's attentiveness.
Cons: extended pool hours.
Excellent hotel for relaxation. The scenery is beautiful. Had a romantic dinner package on the beach and loved it. Definitely make time for the Spa.
Comment from Hotel Management
Apr 21, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Rosa, I just want to say Thanks for the opportunity given to us to host you during your stay. I appreciate your nice review which highlights the great service that we continually offer to our visitors. Your review is the answer to anyone who is looking for the greatest resort in Punta Cana. Thanks once more for your wonderful words... We hope to see you again back to our Paradise. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from RW

Beautiful hotel made better by wonderful service.

Posted Mar 10, 2017
Wonderful rooms, great service and don't miss going to the spa. Very quiet which is exactly what we were looking for. Only issue we had was booking a boat excursion at the hotel and were assured if it rained they would cancel and turn back around. This didn't happen and we were miserable, cold and rained on in an open catamaran the entire day. I wish the person booking the tour would have told us the real deal.. I wouldn't have wasted an entire day and $300.
Comment from Hotel Management
Mar 14, 2017 by Joaquin Ariztegui, Hotel Management
Dear Gena, I would like to thak you for having given us a perfect rating on Expidia. I am really happy to learn that our staff was successfutl to satisfy your needs and exceeded your expectations. I am sorry to read your comment regarding your expirience with at the open catamaran tour, your comments will always help us to improve our service. Thanks once more for the time you have dedicated to review our Zoëtry Agua Punta Cana. Cordially, Joaquin Ariztegui
2 out of 5
by A verified traveler from las vegas

Very poor device, only one place for launch

Posted Feb 23, 2017
Very boring place, food is not the best, always waiting to be sitters grill area on the beach was not working as well as a pool bar. Very limited food viraiety is for breakfast for dinner was the same manu every day room service was terrible. Alcohol had very limited viraety and very poor quality
Comment from Hotel Management
Feb 25, 2017 by Joaquin Ariztegui, Hotel Management
Dear Marina, Thank you very much for the time you have dedicated to post your comment on Expidia, we value them and will give us space to improve. We regret reading that we did not meet your expectations. We have addressed your comments in order to improve, but especially with those points in particular. I thank you once more for your comments. We stay in the hopes to serve you more efficiently in the future and show you our improvements. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach great pools

Posted Feb 9, 2017
Pros: Professional friendly staff. Always ready to meet your every need and want.
WONDERFUL and relaxing. We were sad to leave
Comment from Hotel Management
Feb 10, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Guests, I wanted to let you know how much I appreciate your feedback regarding the Amazing experience you lived at our Zoëtry Agua. Visitors of our Zoëtry Agua can count on an accurate treat and rediscover the inspiration of a romantic time of poetry as well as a pampering and relaxing experience: the magic of a gentle beauty which makes it a charming setting in this corner of paradise. We are really glad that you have enjoyed your stay and we look forward to welcoming you back soon in our Zoëtry Agua! Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
This is the perfect place for a 3-5 day relaxing getaway..... if you don't want to put a lot of time into booking restaurants, etc. Staff and facilities were really great
Comment from Hotel Management
Feb 4, 2017 by Joaquin Ariztegui, Hotel Management
Dear Guests, I would like to thank you very much for your comment; we appreciate it as we understand they will help us to continue to offer our best services. We are happy to notice that you enjoyed your stay at our little piece of paradise where it is always relaxing and unique. It is such a pleasure for us to hear that our staff succeeded to make your stay wonderful and special; I won’t hesitate to inform them about your review. Again, thank you very much for choosing us to make your experience unique, we hope to see you back soon. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Posted Dec 21, 2016
Hotel like a small luxurious village. Definitely recommend. Will be back.
Comment from Hotel Management
Jan 27, 2017 by Joaquin Ariztegui, Hotel Management
Dear Erez, Thank you so much for your comments we are more than happy reading that you will be back, Welcome Home! Cordially,
5 out of 5
by A verified traveler

Amazing resort

Posted Nov 14, 2016 on Hotels
Our stay was amazing. We were pampered by the staff and everyone provided excellent service. The resort is beautiful and the rooms are great.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guests, I would like to thank you very much for taking the time to post your feedback regarding your experience at our Zoëtry Agua. We are grateful for the trust you placed in our staff and please kindly note that it was our goal having offered you our best service. I will share your kind words with our entire staff. Zoëtry Agua is an intimate paradise where everyone finds unlimited privileges; we surprise our guests with special treats. However, you will not find this unique experience on a typical all-inclusive resort because our visitors are exceptional and we have to go beyond their expectations. Thank you for recommending our hotel and I hope we get to have you as our special guest again very soon! Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing time so I went again and never disappoints

Posted Nov 14, 2016
The hotel rooms are large, clean and if staying in the Romantic room it will be decorated beautifully. Air conditioner works great and very comfortable bedding. The grounds are beautiful and well maintained. From the moment you arrive you can tell you are on vacation. Easy check in and the butlers make any arrangements or whatever you want easy. My butler was Juan and he did an excellent job accommodating myself and the group of people I was with. The food was delicious with chefs who all know how to cook a feast to remember! Joseph, one of the cooks does a barbecue chicken served right on the beach at tables with tablecloths and everyone raves about it. You just have to ask and they will make it happen! I will go back a third time! Corey and Big John
Comment from Hotel Management
Nov 15, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Guests, It is a pleasure for me to read that you enjoyed an excellent service with us and that you experienced the best vacation ever as your heading says. As an endless privileges resort we try each day to provide to our guests a different kind of experience. Those vacations that you may have been waiting for such a long time have to be "special" and our goal is to make sure our guests are treated like royalty during their holidays, and our staff is in charge to make sure it is always like that. We are glad you chose Zoëtry for your visit to Punta Cana and more than anything thank you for letting us know those from the staff that gave the extra mile during your stay to make you feel like home. We hope to see you back soon! Cordially, Joaquin Ariztegui