Ratings based on 190 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from las vegas

Very poor device, only one place for launch

Posted Feb 23, 2017
Very boring place, food is not the best, always waiting to be sitters grill area on the beach was not working as well as a pool bar. Very limited food viraiety is for breakfast for dinner was the same manu every day room service was terrible. Alcohol had very limited viraety and very poor quality
Comment from Hotel Management
Feb 25, 2017 by Joaquin Ariztegui, Hotel Management
Dear Marina, Thank you very much for the time you have dedicated to post your comment on Expidia, we value them and will give us space to improve. We regret reading that we did not meet your expectations. We have addressed your comments in order to improve, but especially with those points in particular. I thank you once more for your comments. We stay in the hopes to serve you more efficiently in the future and show you our improvements. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach great pools

Posted Feb 9, 2017
Pros: Professional friendly staff. Always ready to meet your every need and want.
WONDERFUL and relaxing. We were sad to leave
Comment from Hotel Management
Feb 10, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Guests, I wanted to let you know how much I appreciate your feedback regarding the Amazing experience you lived at our Zoëtry Agua. Visitors of our Zoëtry Agua can count on an accurate treat and rediscover the inspiration of a romantic time of poetry as well as a pampering and relaxing experience: the magic of a gentle beauty which makes it a charming setting in this corner of paradise. We are really glad that you have enjoyed your stay and we look forward to welcoming you back soon in our Zoëtry Agua! Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
This is the perfect place for a 3-5 day relaxing getaway..... if you don't want to put a lot of time into booking restaurants, etc. Staff and facilities were really great
Comment from Hotel Management
Feb 4, 2017 by Joaquin Ariztegui, Hotel Management
Dear Guests, I would like to thank you very much for your comment; we appreciate it as we understand they will help us to continue to offer our best services. We are happy to notice that you enjoyed your stay at our little piece of paradise where it is always relaxing and unique. It is such a pleasure for us to hear that our staff succeeded to make your stay wonderful and special; I won’t hesitate to inform them about your review. Again, thank you very much for choosing us to make your experience unique, we hope to see you back soon. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Posted Dec 21, 2016
Hotel like a small luxurious village. Definitely recommend. Will be back.
Comment from Hotel Management
Jan 27, 2017 by Joaquin Ariztegui, Hotel Management
Dear Erez, Thank you so much for your comments we are more than happy reading that you will be back, Welcome Home! Cordially,
5 out of 5
by A verified traveler

Amazing resort

Posted Nov 14, 2016 on Hotels
Our stay was amazing. We were pampered by the staff and everyone provided excellent service. The resort is beautiful and the rooms are great.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guests, I would like to thank you very much for taking the time to post your feedback regarding your experience at our Zoëtry Agua. We are grateful for the trust you placed in our staff and please kindly note that it was our goal having offered you our best service. I will share your kind words with our entire staff. Zoëtry Agua is an intimate paradise where everyone finds unlimited privileges; we surprise our guests with special treats. However, you will not find this unique experience on a typical all-inclusive resort because our visitors are exceptional and we have to go beyond their expectations. Thank you for recommending our hotel and I hope we get to have you as our special guest again very soon! Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing time so I went again and never disappoints

Posted Nov 14, 2016
The hotel rooms are large, clean and if staying in the Romantic room it will be decorated beautifully. Air conditioner works great and very comfortable bedding. The grounds are beautiful and well maintained. From the moment you arrive you can tell you are on vacation. Easy check in and the butlers make any arrangements or whatever you want easy. My butler was Juan and he did an excellent job accommodating myself and the group of people I was with. The food was delicious with chefs who all know how to cook a feast to remember! Joseph, one of the cooks does a barbecue chicken served right on the beach at tables with tablecloths and everyone raves about it. You just have to ask and they will make it happen! I will go back a third time! Corey and Big John
Comment from Hotel Management
Nov 15, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Guests, It is a pleasure for me to read that you enjoyed an excellent service with us and that you experienced the best vacation ever as your heading says. As an endless privileges resort we try each day to provide to our guests a different kind of experience. Those vacations that you may have been waiting for such a long time have to be "special" and our goal is to make sure our guests are treated like royalty during their holidays, and our staff is in charge to make sure it is always like that. We are glad you chose Zoëtry for your visit to Punta Cana and more than anything thank you for letting us know those from the staff that gave the extra mile during your stay to make you feel like home. We hope to see you back soon! Cordially, Joaquin Ariztegui
4 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

The staff were so friendly!

Posted Nov 11, 2016
Pros: Service was wonderful! The grounds were beautiful
Cons: There was a terrible smell from the toilet. Smelled like the septic was backing up.
Location: Approximately 45 minutes from the airport
Comment from Hotel Management
Nov 15, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Jennifer, Thank you very much for taking a moment out of your valuable time to rate our beautiful resort Zoetry Agua Punta Cana. It makes us happy to know that you appreciated our beautiful grounds and the lovely attention of our hardworking and pampering staff. I will make sure they all hear about your comments. We really do a great effort in order to satisfy everyone with a wide variety of options for the enjoyment of our guests. We will for sure address the toilet issue where we couldn't go beyond your expectations in order to improve as we understand that there is always room for improvement. I'm really happy to know that over all your experience was pleasant. I hope we can have the opportunity to serve you again and show you our improvements. Cordially, Joaquin Ariztegui
2 out of 5
by A verified traveler from Ohio

Really wanted to Love Zoetry

Posted Oct 9, 2016 on Orbitz
Pros: The hot tub area in the Spa was wonderful. Clean, very warm and beautiful.
Cons: Roof leaked in room. AC unit over the bed leaked. Bugs Horrible, Food poor, beach not maintained
Location: Disappointing Resort overall
Comment from Hotel Management
Oct 11, 2016 by Joaquin Ariztegui, Hotel Management
Dear RJB, Thank you very much for having taken the time to share your comments with us. I’m really sorry to read that you couldn’t fully enjoy our premises. Me and my staff are really ashamed for the inconviniences that this unfortunate situations may have caused you. We all do a great effort in order to make our guests’ vacations flawless and pleasant, therefore reading your comments makes us sad, we would love to make your stay memorable and beyond. We strictly follow our bugs (mosquitoes) prevention program in order to avoid these kind of incidents, despite our environment and our concept which is all natural, we are not having these kind of incidents very often due to our measures. However, as you may understand, being in the Caribbean with this particular weather we might not have total control of these insects. Again, we do appreciate and value your time and your comments which will undoubtedly just double our efforts to improve in general, especially in this specific area. Thanks once more and we would really love to have the opportunity to serve you again and show you our improvements. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2016 on Orbitz
A fine all inclusive choice. The location is a bit remote, but there are activities at the hotel to occupy your time.
Comment from Hotel Management
Oct 3, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Traveler, I appreciate your positive feedback about our beautiful hotel after your holidays among us. Thank you very much for your kind review. We hope to host you again next time you visit our country. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Worth every penny

Posted Sep 12, 2016
Tranquility and serene environment if you're looking to relax and kick back this is the place. Every staff members are attentive and all do there best to ensure your needs are being met. Our butler Raymond was extraordinary. The food was phenomenal
Comment from Hotel Management
Sep 13, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Jos, I would like to thank you for the time you have taken to share your feedback in regards to your experience at our Zoëtry Agua Punta Cana. I will personally extend your comments to our entire staff, as they motivate us to continue to offer our best service with passion. Thanks once more for sharing your wonderful comments with us.. We would love to have you back again to our premises. Cordially, Joaquin Ariztegui