Far from a 5-star hotel
Posted Jun 24, 2016
The good: staff, butler and spa
The bad: mosquitos, food, room cleanliness, mosquitos.
My wife and i went for 5 days and came back with over 20 mosquito bites each. They advertise fresh and natural food but a lot of it is poor quality, over fried or from a can (dont order anything with mishrooms ... They are canned). We found over 10-15 dead flies on the canopy over our bed when we checked in.
If it werent for the spa and our butler, roberto, who was great ... I would jave given this place a zero star.
For the same amount of money, you can stay at Excellence, which 100x better and nicer.
Comment from Hotel Management
Sep 8, 2016 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun!
I would like to thank you for the time you have taken to share your feedback in regards to your experience at our Zoëtry Agua Punta Cana.
I will personally share your comments to key staff members, your comments will allow us to continue improving our service and quality, we fumigate the property three times a day in order to prevent most of the bugs that we have in the caribbean.
Thanks once more for sharing your comments with us. We hope to have you back again to our premises.