Ratings based on 199 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

VERY RELAXING

Posted Jul 3, 2017
Pros: Relaxing vibe, great customer service. Massage and horseback ride---both delightful.
Cons: Most food was OK---not amazing. Quality of evening entertainment could be better
Zoetry is a quiet, spa-like experience. Quiet music, relaxing room, swim-up bar, service at the beach, warm water, great pools.
3 out of 5
by A verified traveler from keller

Better choices elsewhere for what this costs

Posted Jun 25, 2017
This is a very pretty place. Very quiet. However, our room did not cool. I called day2 to request AC be fixed. Waited an hour for repairman (who, like most there, only spoke spanish). I held a ladder for him for an hour, after which he said he would be back in 2 hours to check again. Never came back. Day 3 requested again it be fixed. At the end of day 3 was offered a different room. This would have required that we pack and move only to leave the next AM. We declined. Too much time was already lost dealing with this, didn't want to waste several more hours. At checkout I asked them to comp our massages they refused. If you like sweating while you sleep, wasting your vacation time waiting for and helping repairman, listenening to vacation club spiels, and eating mediocre food then stay here.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice resort, close to the beach, very quiet.

Posted May 6, 2017
Cons: Butler service is a scam. They basically pressure you to attend a type of time share meeting. Our Butler, Wally, was not helpful at all!
Location: Not much to do at all outside of the resort. If you want a VERY quiet atmosphere, this is the place.
My spouse and I went for 5 nights. We wanted a smaller resort. Positives are no reservations needed for restaurants and top shelf alcohol, close to beach and not crowded. Negatives were food selection was boring, music in restaurants was so low you could barely hear it, the staff is wonderful, but Butler service a total scam.
Comment from Hotel Management
Jun 3, 2017 by Joaquin Ariztegui, Hotel Management
Dear Guest, Thank you for sharing your expirience with us, we are sorry we didn't met your expectations 100% we know there is always space to improve and your expirience will help us to continue doing our best. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from Newtown, CT

Beautiful views, great food, outstanding staff

Posted Apr 21, 2017
Truly enjoyed the quietness of the resort it was very relaxing just what were looking for.
Comment from Hotel Management
Apr 25, 2017 by Joaquin Ariztegui, Hotel Management
Dear Paola, Thank you for taking the time to review your stay with us. I'm very pleased to know that we were successful in providing you an Amazing experience which is by the way our top priority. I will share your beautiful comments with the entire team. I would like to thank you once more for expressing your beautiful words... We would love to have the opportunity to serve you again in the near future. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Couples
by A verified traveler from Virgnia

Nice hotel with private beach.

Posted Apr 18, 2017
Pros: I loved the staff's attentiveness.
Cons: extended pool hours.
Excellent hotel for relaxation. The scenery is beautiful. Had a romantic dinner package on the beach and loved it. Definitely make time for the Spa.
Comment from Hotel Management
Apr 21, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Rosa, I just want to say Thanks for the opportunity given to us to host you during your stay. I appreciate your nice review which highlights the great service that we continually offer to our visitors. Your review is the answer to anyone who is looking for the greatest resort in Punta Cana. Thanks once more for your wonderful words... We hope to see you again back to our Paradise. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Relaxing low key hotel

Posted Apr 3, 2017 on Orbitz
Very relaxing hotel with a low key vibe and great service. The hotel is about an hour from the airport on the Atlantic side. It has 96 rooms and 3 main restaurants for dinner, a great dining area with beach views for lunch and breakfast, and two bars one pool and one lobby. The restaurant didn't require a reservation, you walk in and a table is ready. The menus were all high end from surf and turf for lunch to lamb for dinner. The beach wait staff is amazing. Joel brought drinks and food to my wife and I without us even asking. If your looking for a relaxing resort without lines and exceptional service this is the place for you.
Comment from Hotel Management
Apr 21, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Mike, I just want to say Thanks for the opportunity given to us to host you during your stay. I appreciate your nice review which highlights the great service that we continually offer to our visitors. Your review is the answer to anyone who is looking for the greatest resort in Punta Cana. Thanks once more for your wonderful words... We hope to see you again back to our Paradise. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler from RW

Beautiful hotel made better by wonderful service.

Posted Mar 10, 2017
Wonderful rooms, great service and don't miss going to the spa. Very quiet which is exactly what we were looking for. Only issue we had was booking a boat excursion at the hotel and were assured if it rained they would cancel and turn back around. This didn't happen and we were miserable, cold and rained on in an open catamaran the entire day. I wish the person booking the tour would have told us the real deal.. I wouldn't have wasted an entire day and $300.
Comment from Hotel Management
Mar 14, 2017 by Joaquin Ariztegui, Hotel Management
Dear Gena, I would like to thak you for having given us a perfect rating on Expidia. I am really happy to learn that our staff was successfutl to satisfy your needs and exceeded your expectations. I am sorry to read your comment regarding your expirience with at the open catamaran tour, your comments will always help us to improve our service. Thanks once more for the time you have dedicated to review our Zoëtry Agua Punta Cana. Cordially, Joaquin Ariztegui
2 out of 5
by A verified traveler from las vegas

Very poor device, only one place for launch

Posted Feb 23, 2017
Very boring place, food is not the best, always waiting to be sitters grill area on the beach was not working as well as a pool bar. Very limited food viraiety is for breakfast for dinner was the same manu every day room service was terrible. Alcohol had very limited viraety and very poor quality
Comment from Hotel Management
Feb 25, 2017 by Joaquin Ariztegui, Hotel Management
Dear Marina, Thank you very much for the time you have dedicated to post your comment on Expidia, we value them and will give us space to improve. We regret reading that we did not meet your expectations. We have addressed your comments in order to improve, but especially with those points in particular. I thank you once more for your comments. We stay in the hopes to serve you more efficiently in the future and show you our improvements. Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach great pools

Posted Feb 9, 2017
Pros: Professional friendly staff. Always ready to meet your every need and want.
WONDERFUL and relaxing. We were sad to leave
Comment from Hotel Management
Feb 10, 2017 by Joaquin Ariztegui, Hotel Management
Taigüey: Good Day - Good Sun! Dear Guests, I wanted to let you know how much I appreciate your feedback regarding the Amazing experience you lived at our Zoëtry Agua. Visitors of our Zoëtry Agua can count on an accurate treat and rediscover the inspiration of a romantic time of poetry as well as a pampering and relaxing experience: the magic of a gentle beauty which makes it a charming setting in this corner of paradise. We are really glad that you have enjoyed your stay and we look forward to welcoming you back soon in our Zoëtry Agua! Cordially, Joaquin Ariztegui
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
This is the perfect place for a 3-5 day relaxing getaway..... if you don't want to put a lot of time into booking restaurants, etc. Staff and facilities were really great
Comment from Hotel Management
Feb 4, 2017 by Joaquin Ariztegui, Hotel Management
Dear Guests, I would like to thank you very much for your comment; we appreciate it as we understand they will help us to continue to offer our best services. We are happy to notice that you enjoyed your stay at our little piece of paradise where it is always relaxing and unique. It is such a pleasure for us to hear that our staff succeeded to make your stay wonderful and special; I won’t hesitate to inform them about your review. Again, thank you very much for choosing us to make your experience unique, we hope to see you back soon. Cordially, Joaquin Ariztegui