Ratings based on 324 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Posted Jul 20, 2017
My wife and I really enjoyed our stay at punta leona. Everyone was very friendly, and the location is amazing! Food was average but incredibly overpriced; I would actually recommend eating outside of the resort at some of the local restaurants for lunch and dinner, but the included breakfast at the resort is good. The place is kept very clean. It couldn't be in a better location. It's in the middle of a rainforest and on one of the most beautiful beaches I've ever seen! There are monkeys, sloths and exotic birds all over the place (and can be seen right from the room's porch)! As for the beach, we actually crossed over to a beach that was just around the corner from the resort's beach, as it was much nicer (literally just walked over a small hill to get to it from the hotel beach). The resort has a few convenience stores on site that are handy for snacks and sunblock! US dollars are accepted everywhere. We went in May which is during the rainy season so it did rain every afternoon and night (starts around 3pm), but by that time of day we were already tired from all of our excursions and beach trips! We actually enjoyed the sound of the rain while we slept every night. Overall a great place to stay:)
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami , FL

Room 829...

Posted Jun 26, 2017
The room was enjoyable in terms of size it felt very cozy and had a great atmosphere in terms of our beds would be saying the complete opposite. I enjoy a sem-soft bed, finding a comparison to our beds would be relating it more to sleeping on a concrete floor. It's as stiff as mattresses can come and offers no remorse on those with back problems. Bathroom was clean and well maintained yet they stated we had 2 shaving towels and none where present in the room. (Might be charged) so we reported it to our front desk clerk. Overall nice hotel and room.
Comment from Hotel Management
Jul 4, 2017 by sara Jimenez, Hotel Management
Dear Guest: We would like to thank you for taking the time to write us about your experience at our Hotel. With regard to the beds please accept our apologies for them not being as comfortable as required. We are passing on your comments to our resident manager who will take the necessaries steps to correct it. We hope to see you soon, C.R. PURE LIFE
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff not so nice

Posted Apr 17, 2017
Front desk staff is not as kind as expected. We have been there several times and it's the same thing. Personnel is not kind enough with the incoming guests. Last time we arrived at the hotel there was very few people around. We found out that the Hotel had our room available since the morning, but they won't give it to us unit afternoon. Good hotels would give you the room earlier if available. "Caravelas Restaurant" is the opposite, they are doing an excellent job, the problem is with the front desk staff.
5 out of 5
by alfredo

lil piece of heaven

Posted Apr 1, 2017 on Hotels
amazing place to visit, playa blanca was incredible
Comment from Hotel Management
Jun 8, 2017 by BernardaL, Hotel Management
Dear guest: It was very kind of you to send your comments about your recent stay at Punta Leona. Your feedback is very valuable to us and motivates us to keep improving our service to our guests. Thanks again for reaching out to us.
2 out of 5
by A verified traveler from Greeley, CO

Very different levels of quality of rooms

Posted Mar 27, 2017
Pros: Pool was decent. They have a market for qck food and water. We didn't eat the buffet so can't comment. Beaches were nice, but inflatables wr extra.
Cons: Clearly they need to bring some rooms up to reasonable stds. Get rid of all old bedspreads - gross - make same a Selvamar. Maids need to spot issues
Location: Access to pool and beaches were convenient. Could walk to pool and one of the beaches. Other beach was driving distance, but secluded.
We booked via Expedia and were offered a room in the Condos upon checkin. We would have been the only one in the building which tbh didn't feel safe to us. We looked at the room they assigned and the bedding a furniture looked like it came from the 1970s. We went back to the front desk and they offered two choices (to their credit this was a good gesture). We looked at both. The two bedroom condo looked like it was built in the 1950s and had similar old and unclean fixtures and bedding. We ultimately decided on the Selvamar area which is kinda like stand alone condos. The room was decent with clean and new linens and the A/C worked (other than when the power went out which happened just about every day - not sure if that was the fault of the resort or not...). However, the shower head came off and the person cleaning our room failed to report it to management for all three days in spite of the fact that the shower head was sitting their in the bathroom. Overall, if we go back, I doubt we'll go back to this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
Just the beaches are worth it they are gorgeous! The facilities are pretty great and the food was awesome it could be a bit more modernized but at least the rooms were pretty clean staff was amazing!
Comment from Hotel Management
Mar 25, 2017 by Costumer Service, Hotel Management
Thanks for your coments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017 on Orbitz
Room could be little fancier i think for the price , but the beach and facilities over there are awesome. Playa blanca is the best
Comment from Hotel Management
Mar 25, 2017 by Costumer Service, Hotel Management
Thanks for your coments.
4 out of 5
by Miguel

Beautiful white sand beach

Posted Mar 12, 2017 on Hotels
Beautiful white sand beach to enjoy near everything.
Comment from Hotel Management
Mar 18, 2017
Gracias por sus comentarios nos ayudan muchisimo.
4 out of 5
by Ellen

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you for your coments.
5 out of 5
by Petrine M

Age matters

Posted Feb 16, 2017 on Hotels
I visited Punta Leona with my 87 year old mom. While it was challenging for her to get around, we were able to make it work, albeit slowly. The walk to the restaurant is challenging for someone that age. Concessions such as ramps have been made for the handicapped but distance is still a factor. No one at the reception desk informed me that we needed a reservation for dinner. That said, the hostesses at the restaurant were able to make an exception and seat us immediately. Dinner was lovely and delicious. The waitstaff is attentive and professional. I've been to PL many times since it first opened in the 1970's. It's well maintained and the beaches are beautiful and perfect for snorkeling and swimming even with small children. Best of all it's only a two hour away from San Jose and just a short drive to Jaco.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thanks for your comments help us to improve, for your next visit we would like to send us in advance your requirements and special needs to help them as much as possible with them.