3 outdoor pools, sun loungers

Reviews of Hotel Punta Leona

3 out of 5
Hotel Punta Leona
Punta Leona Garabito, Tárcoles, Puntarenas

Reviews

8.0

Very Good

Rating 10 - Excellent. 283 out of 790 reviews" "
Rating 8 - Good. 289 out of 790 reviews" "
Rating 6 - Okay. 134 out of 790 reviews" "
Rating 4 - Poor. 54 out of 790 reviews" "
Rating 2 - Terrible. 30 out of 790 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Moise

Stayed 2 nights in Feb 2024

10/10 Excellent

MELISSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Rebeca

Traveled with family
Liked: Cleanliness, staff & service
Very overwhelming place , staff are very friendly , but they don’t have enough support for transportation and makes it very inconvenient and stressful The all inclusive option is not worth it to pay due to the options are limited and not worth the price I paid for they don’t even provide water or drinks in your room This hotel I will say is a 3 star hotel, workers are very nice , but the quality of the food, transportation, facilities are not what I was expecting for the height price we paid to stay for 5 days
Stayed 5 nights in Dec 2023

2/10 Terrible

Giovanni

Traveled with family and small children
Disliked: Staff & service
Un desastre mi estadía en Hotel Punta Leona Costa Rica . He tenido las peores experiencias en cuanto a servicio, el staff y hasta groserías..,desorden, desorganizacion. Sin hablar de los constantes problemas "técnicos" que tienen las habitaciones y el falso sistema "todo" incluido que es más un "incluidas ciertas cosas". El staff, los capitanes y demás no pierden oportunidad de recordarle a sus huéspedes el paquete qué compraron y que les incluye. Solo para hacerlos sentir mal (se puede escuchar a la gente en voz baja avergonzados contestando esas preguntas delante de los demás) Y aun así pretenden que se haga uno socio. Para que? Si así es la cosa pagando un montón. No me imagino siendo socio. Bien dijo un familiar. La mejor decisión que tome... Fue salirme de ese club. Y ahora entiendo por que.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tsutomu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

sajid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2023

8/10 Good

juandiego

Traveled with partner
Liked: Cleanliness
The entire property is dated, lacks lots of maintenance. The beach restaurant in playa Blanca has terrible service. The guard towards reception is a bully.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ronulfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shades
It was great, but I think the pools need more shades.
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian, REDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a big place, long ride from the main road.
Stayed 1 night in Nov 2023
Response from Punta Leona on Nov 26, 2023
Hi Adrian: Thank you for taking the time to share your feedback following your recent stay. We appreciate your positive rating of 5 out of 5.

8/10 Good

Gherzon

Stayed 2 nights in Nov 2023
Response from Administration Punta Leona on Nov 26, 2023
Hi Gerson: We are grateful for your choice to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Freddy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Punta Leona on Nov 26, 2023
Hi Freddy: We are grateful for your choice to stay with us, and we hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Gurvinder

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a joke.. the main reception area is beautiful - barely anyone speaks english though - the beach, the pool are all great - the golf facility and food options are okay.. the reception check in took forever - was rough and worse of it all - since no one spoke english, no one could help us or get us umbrellas or help with the rooms while it was raining . the food options were very limited for vegetarians and worse of it all, the rooms was OLD and dates.. really pathetic - the rest room was bad - the beds were shaking - the tiles were cracked with mold by the sink. wont recommend this place
Stayed 1 night in Oct 2023

10/10 Excellent

Mariela

Stayed 3 nights in Oct 2023

6/10 Okay

Grettel

Stayed 3 nights in Oct 2023

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay with some things to improve
Good things: - Tasty food - Friendly staff -The place Thinsg to improve: - All inclusive package is not as expected, so ask first about what is included and what is not - We stayed 6 nights, and the TV cable didnt work the whole time
Stayed 6 nights in Sep 2023

2/10 Terrible

ESTELA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning it was a mess..almost n hour wait at front entrance to enter hotel n do check in..as we travelled by bus..then a very serious n sour recepcionist gives me the wrong room which she did not inform me about..phone was not working..no microwave which I find oatjetic n ridiculous..no towels for guests at beach area..shuttle wait too long.. restaurants close early..when i requested laye check out even if i had to pay bevause i fell n have an injury ..they rejected it..true struggle..this was my third time there n I wanted my son to see how beautiful jungle n beach there is but will be my last time..very rustic n they seem to only care about members
Stayed 2 nights in Sep 2023
Response from Administracion Hotel y Club Punta Leona on Sep 24, 2023
Dear Estela, I'm sorry to hear about your disappointing experience. I apologize for the inconvenience you faced with the long wait at the front entrance for check-in. This is not the level of service we aim to provide, and we will review our check-in process to improve efficiency, and we apologize for the inconvenience it caused. Your feedback regarding the lack of a working phone, microwave, and beach towels is valuable. We will address these concerns to enhance the guest experience.We appreciate your feedback and regret that your third visit did not meet your expectations. We value all our guests and strive to provide a positive experience. Your comments will help us make improvements to ensure a better stay for future guests. Thank you for sharing your concerns with us.

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, atención y actividades.
Response from Administracion Punta Leona on Sep 24, 2023
¡Gracias, Fernando, por compartir su opinión sobre su experiencia en Punta Leona!Estamos encantados de que haya disfrutado de nuestras instalaciones y que haya recibido una excelente atención durante su estancia. Gracias por brindarnos exc calificación !Su satisfacción es nuestra prioridad, y su comentario positivo es muy apreciado. Esperamos verle nuevamente en el futuro y que siga disfrutando de todo lo que tenemos para ofrecer. ¡Gracias por su visita y por compartir su experiencia!

2/10 Terrible

Joel

Stayed 2 nights in Sep 2023

6/10 Okay

Jerry

Stayed 2 nights in Aug 2023
Response from Administración Hotel y Club Punta Leona on Sep 10, 2023
Dear Jerry,Thank you for sharing your feedback on Hotels.com. We appreciate your time and insights.

4/10 Poor

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien!
Stayed 1 night in Aug 2023
Response from Administracion Punta Leona on Aug 6, 2023
¡Gracias por compartir tu experiencia, DENNIS!Nos alegra saber que tu estadía fue excelente y que todo estuvo a la altura de tus expectativas. Tu satisfacción es nuestra prioridad y nos llena de alegría saber que disfrutaste de tu tiempo con nosotros.Esperamos recibirte nuevamente en el futuro y brindarte otra buena experiencia !. Gracias por elegirnos como tu destino y por tomarte el tiempo de dejar tu opinión en Expedia. ¡Esperamos verte pronto!

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Se reusaron a darme lo que estaba en el paquete que había comprado, tuve q pagar el consumo y fue sumamente alto, tenia dos noches y opte por salir la primera de la molestia y por lo caro que es ese lugar. Además, me dieron una habitación donde a la par estaban haciendo remodelaciones, y desde las 6 de la mañana se escuchaban los golpes de martillo en la pared, por lo que me fue imposible descansar. es el peor hotel que he visitado en Costa Rica. jamás será recomendado a ningun conocido.
Stayed 2 nights in Jul 2023

10/10 Excellent

Fionah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playa Blanca is the best!
Stayed 2 nights in Jul 2023
Response from Administración Punta Leona on Aug 6, 2023
Thank you, Fionah, for taking the time to share your positive feedback!We're thrilled to hear that you enjoyed your time at Playa Blanca. Our team works hard to provide a wonderful experience for our guests, and we're glad that you found our beach to be the best. Thank you for choosing us as your destination! See you soon!

10/10 Excellent

Kendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again the next time I'm in this area of Costa Rica (Garabito). From the pictures, I thought the property was going to be small, but I was wrong! The property is huge, and although there are free shuttles around the resort, it is best to rent a golf cart so you can be on your own time. The golf cart rentals are on the property and you can rent a golf cart for under $60 a day. The golf cart was key to making our stay even more fun! The staff was pretty accommodating, sometimes things are unclear, but everyone is friendly and helpful. The food options are good, and with a short drive you can get some great seafood outside the resort. Jaco is a short drive away and worth going out there for a night. The resort is quiet and things shut down a bit early at night, so if you are looking to "turn up" this resort is not the place (I was ok with that). Conveniently, there is also an ice cream shop and a small market on the property as well which is very convenient. I believe all of the rooms have refrigerators as well. Overall, great place to stay whether you are traveling alone, with friends or with family. There is something for everyone! Great pools, great bars and access to great beaches (especially Playa Blanca).
Response from Administración Punta Leona on Aug 6, 2023
Thank you, Kendra, for sharing your wonderful experience with us!We're delighted to hear that you enjoyed your stay and that our property exceeded your expectations. It's great to know that you found the resort to be spacious!Your feedback is valuable, and we're thrilled to know that you had a great time by the pools, bars, and Playa Blanca beach. We hope you'll choose to stay with us again the next time ! Thank you for choosing us as your destination and for leaving your review ! We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Jehanina

Stayed 2 nights in Jul 2023
Response from Administración Punta Leona on Jul 27, 2023
Hola Jehanina, gracias por escoger nuestros servicios y brindamos su calificación!Esperamos brindarle la bienvenida de nuevo pronto!

8/10 Good

Alexander

Stayed 3 nights in Jul 2023
Response from Administración Punta Leona on Jul 27, 2023
Hola Alexander, gracias por brindarnos su calificación le esperamos pronto!

4/10 Poor

AMADA

Traveled with family
Disliked: Cleanliness, room comfort
La playa es hermosa el Hotel ocupa mucha inversión
Me hospedé en los apartamentos arrecife. En general estan muy descuidados, almohadas y sábanas muy feas y poco cómodas, el internet muy malo, fui a trabajar y no lo logré porque no es estable, y aunque llamé a pedir ayuda no llegaron.
Stayed 2 nights in Jul 2023
Response from Administración Punta Leona on Jul 27, 2023
Hola AMADA: Gracias por compartir su experiencia, le informo que estamos en el proceso de mejorar las condiciones de las unidades de Arrecifes. Contamos con diferentes opciones de hospedaje, esperamos nos visite nuevamente en un futuro cercano y brindarle una hermosa estancia!

8/10 Good

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall nice and good for the cost however, the outdoor areas need major upkeep. The restaurants are super expensive, the service was is selectively ok, but the buffet restaurant is a joke. I recommend staying away from it as it is very expensive with very few options.
Response from Administración Punta Leona on Jul 27, 2023
Thank you for sharing your feedback about your recent experience at our hotel.We are glad to hear that you found your stay overall nice and good !Regarding the restaurants, we constantly review our menu options and pricing to ensure a good balance between quality and affordability. Your feedback will help us in our efforts to provide better dining experiences to our guests. Your comments are important to us, and we will take them into consideration to improve and maintain our facilities.Your satisfaction is our priority, and we will work hard to make your next stay even better.

10/10 Excellent

tatiana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Administración Punta Leona on Jul 27, 2023
Hola Tatiana, gracias por brindarnos excelente calificación, esperamos darle la bienvenida de nuevo muy pronto!

8/10 Good

Jose

Stayed 1 night in Jul 2023
Response from Administración Punta Leona on Jul 27, 2023
¡Gracias, Jose, por calificarnos con un 8 sobre 10!Nos complace ver que tuvo una experiencia positiva durante su estadía. ¡Gracias por elegir hospedarse con nosotros y esperamos verle pronto nuevamente!

2/10 Terrible

Laurel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got there and the toilet was running and proceeded to cover our room with toilet water. They came and fixed the issue but thought just drying toilet water off the floor was clean. We had to insist they disinfect the floor which after lots of arguing they finally barely cleaned it. Absolutely disgusting bc and the staff was completely rude about it. Don’t recommend this resort at all!
Stayed 2 nights in Jun 2023

8/10 Good

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this resort with the exception that they did not allow our taxi driver to driver to the resort’s beach restaurant. Mind you that the taxi driver was a referral front the resort’s receptionist
Stayed 4 nights in Jun 2023
Response from Belinda Fernández Administracion Hotel on Jun 30, 2023
We are delighted to hear that you enjoyed your stay at our resort. We extend our apologies for the misunderstanding with transportation. We strive to provide you with the best possible service. We hope you will return soon so we can welcome you again!

10/10 Excellent

Mason

Stayed 2 nights in Jun 2023
Response from Administración Punta Leona on Jul 28, 2023
¡Muchas gracias, Mason, por tu calificación perfecta de 5 sobre 5!Estamos encantados de saber que su estadía fue perfecta!Gracias por elegir quedarse con nosotros en y ¡esperamos verle pronto de nuevo!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot to do in a small area; the hotel has a team that runs little activities that are a lot of fun (for kids and also adults). Pools are right off the beach, super easy to walk between the two. Trails on site, which we have yet to do (this is our third time there). Two different beaches separated by a 3 min drive over a bluff (one could actually walk via the coast but not recommended). They have mini-golf (which we did and is a great course, super nice, lots of trees, cool course), foosball, ping-pong, 'giant' chess, a butterfly garden, kid park, a ton to do; a weekend is never enough. Only bad thing was we made the mistake one night during a cool "Neon Party" (it was family/kid event) at the bar on the beach of ordering the very expensive food there. It was disgusting; we paid $50 for disgustingly deep fried chicken, fish, and pork. Each dish was gross, and we're not picky at ALL. Only eat from the hotels buffet -- it's super expensive but excellent food! And you get to see monkeys and iguanas while you eat...
Stayed 2 nights in May 2023
Response from Administración Punta Leona on Jun 3, 2023
Dear David,We’d like to thank you again for taking the time to write this review of Punta Leona. All feedback is highly appreciated, as it enables us to further develop our products and services.We’re very grateful for customers like you and hope you stick with us for years to come! In case you have other feedback to us, please don’t hesitate to contact us at any time.Thank you again!

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service
The property is great because it has 2 beaches and 3 restaurants. The breakfast buffet was delicious. However, the other 2 restaurants, the food was not great. We rented here because it was the only place where we were able to see monkeys, parrots, and raccoons so that was the highlight of the hotel. We were very happy with that. However, the rooms are outdated and can use remodeling. The area around the selva mar rooms were dirty. Other than that, the hotel was great and the beach was beautiful. The staff very nice.
Stayed 1 night in May 2023
Response from Belinda Fernández. Administración Punta Leona on Jun 3, 2023
Hi Adriana Thank you for taking the time to give us a feedback of your experience at the Hotel.We are glad to see you enjoyed Playa Blanca beach and the property. We are working hard to make improvements and give our clients the best vacation experience.Thank you for choosing Hotel Punta Leona for your stay, we are looking forward to welcoming you again. Regards

8/10 Good

rafael

Stayed 5 nights in May 2023
Response from Administración Punta Leona on Jun 3, 2023
Gracias por tomarse el tiempo de dejarnos su calificación! Apreciamos que recomiende nuestros servicios

10/10 Excellent

marta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to disconnect, and facilities. Awesome staff!
Stayed 3 nights in May 2023
Response from Administracion Punta Leona on May 21, 2023
Dear Mart: We are pleased to know that you had a nice experience during your stay with us; and we appreciate your valuable comments about our staff, as well as our beautiful location!Thank you again for your review and we hope to welcome you on your next stay with us.

10/10 Excellent

María Julia

Stayed 2 nights in Apr 2023

6/10 Okay

Mary

Stayed 2 nights in Apr 2023

10/10 Excellent

Sindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service. The rooms could be more modern.
Stayed 1 night in Apr 2023
Response from Administración Punta Leona on Jun 3, 2023
Thank you Cindy, for staying with us and for your kind review and recommendation!!

10/10 Excellent

Marvin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
En el Apartamento: Falta darle mantenimiento a un Aire acondicionado, q la refrigeradora y al desagüe del baño. Además, los baños del club olían muy mal.
Stayed 6 nights in Apr 2023
Response from Administración Hotel y Club Punta Leona on Apr 16, 2023
Hola Marvin: Gracias por compartir su experiencia, le informo que estamos en el proceso de mejorar las condiciones de las unidades de ArrecifesEsperamos que su próxima visita sea muy pronto, será un gusto recibirlos!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach, breakfast and wildlife
The most wonderful part of this hotel is the access to Playa Blanca - a truly lovely beach. Waves and calm waters. Perfect temperature. My second most favorite thing was the breakfast buffet. So good. So many choices and made to order omelettes. Rooms are standard. Birds and wildlife also made it fun.
Stayed 6 nights in Apr 2023
Response from Administración Hotel y Club Punta Leona on Apr 16, 2023
Hello Mary: We are delighted you loved your experience in Punta Leona, our menús as well as our beautiful beaches!!. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!So thanks for your kind words and recommendation, we hope to see you again!Regards

6/10 Okay

Evelyn

Stayed 1 night in Apr 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2023
Response from Administración Hotel y Club Punta Leona on Apr 1, 2023
Thank you so much for your kind words, SoniaWe really appreciate you taking the time to share your great experience with us!! We count ourselves lucky for customers like you. We look forward to welcoming you again in the future!

8/10 Good

Esny

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
El servicio muy bien el inmueble como tal bien también pero el mobiliario y suplementos como almohadas baño etc muy pobre almohadas pequeñas cocina incomoda los bancos de desayunador mal estado wtc
Stayed 2 nights in Mar 2023
Response from Administración Hotel y Club Punta Leona on Apr 1, 2023
Hola Esny: Gracias por compartir su experiencia, le informo que estamos en el proceso de mejorar las condiciones de las unidades de Arrecifes, esperamos nos visita nuevamente en un futuro cercano y disfrute de la mejor estancia!

10/10 Excellent

Thomas

Stayed 1 night in Mar 2023
Response from Administración Hotel y Club Punta Leona on Apr 1, 2023
Hi Thomas: Thank you very much for the great qualification about your stay, We look forward to welcoming you again soon to our resort.

8/10 Good

roberto

Stayed 2 nights in Mar 2023
Response from Administración Hotel y Club Punta Leona on Apr 1, 2023
Hola Roberto, gracias por preferir nuestro resort y brindarnos la calificación de su reciente experiencia!

10/10 Excellent

Brendan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt realize how big the resort would be but once we figured out the shuttle service everything was great!
Stayed 7 nights in Feb 2023
Response from Administración Hotel y Club Punta Leona on Mar 9, 2023
Thank you very much Brenda, for your review of your experience. We are very happy to know that you have enjoyed this paradise, and the facilities we have provided, it motivates us a lot to continue working day by day to offer a relaxing and beautiful vacation.We look forward to seeing you again,Best regards

6/10 Okay

Alejandro

Traveled with family
Liked: Cleanliness, room comfort
Good depending where you stay.
I stayed at Punta Leona many years ago and loved it. We were in the Selvamar rooms which are surrounded by vegetation and walking distance to all amenities. This time the Selvamar rooms were sold out and we stayed in the Arrecifes building. The experience was completely different. The unit is suuuuper outdated which isn't a big deal, but for example the fridge is so old that it's yellow, the door is chipped, etc. There were 3 cushioned chairs in the living room which made the room super uncomfortable to hang out in for watching TV (the pictures showed a couch). The linens and mattresses were also super outdated, and the internet did not work the whole weekend. I'm assuming that these apartments are time shares that Punta Leona administers and not actually the hotel. The location is also in a residential street (not the actual hotel grounds), with many homes for sale, construction, etc. It was a really weird experience compared to the first time. I would say if you visit, make sure you stay in the Selvamar rooms, and to Punta Leona, maybe standards should be set for these buildings, to match the standards of the actual hotel. The beaches were awesome both times, and the food really good in Carabelas restaurant.
Stayed 2 nights in Feb 2023
Response from Administración Hotel y Club Punta Leona on Mar 9, 2023
Hi Alejandro: Thank you for sharing your experience, I want to tell you that we are in the process of improving the conditions of the Arrecifes units, we hope you visit us again in the near future

8/10 Good

Hector Rojas

Stayed 2 nights in Jan 2023
Response from Administración Hotel y Club Punta Leona on Mar 9, 2023
Gracias Hector por preferir nuestros servicios! Lo esperamos pronto!