Ratings based on 124 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful resort and excellent service

Posted Sep 19, 2017
Everything in this place is top quality, the resort, the service and the beach. Highly recommended! Plenty of things to do. We spent quite some time at the adult party where we rented a small cabana and relaxed, I recommend you visit the adult pool, and enjoy their hourly amenities. Specials thanks to Hugo who took care of all our needs there. Our favorite dinner spot was Aramara a Mexican/Asian fusion restaurant who serves the greatest soufflé! We had our favorite server there, Gerardo. Ofcourse you have to pay a visit to the spa, which is beutiful, and the gym! At the gym there was Alejandro who helped my boyfriend stretch when he got hurt! Special thanks to him! I can keep going, but the point is that I 100% recommend this place!
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Excellent hotel and service!! Highly recommended

Posted Sep 4, 2017
One of the best hotels I've stayed. From the staff, food, service and overall service. Excellent experience. They will go above and beyond to make your stay very pleasant. Highly recommended and it exceeded my expectations. Wonderful experience. I will return for sure!!
Comment from Hotel Management
Sep 8, 2017 by Ane Echeverria , Hotel Management
Thank you for sharing your review. We are thrilled that you enjoyed your time and had such a wonderful stay, and hope to welcome you back in the future
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Lovely property - so peaceful and private, away from the crowds of Puerto Vallarta. Very family-friendly, and the staff couldn't be better. My only complaint is regarding the food on property- not quite up to Four Seasons standards. The coffee is simply awful. All in all though, we had a terrific stay.
Comment from Hotel Management
Sep 3, 2017 by Ane Echeverria, Hotel Management
Thank you for your feedback and kind comments about our team. Sad to hear about the cuisine and coffee especially would love to have more details to look into it. Looking forward welcoming you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Safe, Clean and Relaxing!

Posted Aug 27, 2017
Pros: Clean, safe and comfortable
Location: We loved the horseback tour
Amazing experience and wonderful vacation. Everyone at the Hotel is so friendly and eager to take care of your every need. You literally don't have to leave your area since the hotel staff will bring whatever your heart desires to you. Loved the views and the beautiful ocean
Comment from Hotel Management
Sep 1, 2017 by Ane Echeverria, Hotel Management
Dear Yvonne, Thank you for taking the time to share the details of your visit to our resort. We are thrilled that you enjoyed the horseback riding and enjoyed first hand our Four Seasons service we are so proud of. We hope to have an opportunity to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Family Hotel; unbelievably attentive staff

Posted Aug 26, 2017
Beautiful hotel on a beautiful location; Very nice calm beach; tons of kids & family activities; The Restaurants were decent but if you want a taste of real local flavor you have got to go outside.
Comment from Hotel Management
Sep 1, 2017 by Ane Echeverria, Hotel Management
Thank you for your feedback and pictures! Lovely to hear you enjoyed your vacation with us and the comments about the staff and service. Looking forward welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boulder

Nice family place on a beach

Posted Aug 23, 2017
Pros: The gym was very nice. I also liked the spa (with a great massage). My room was very spacious (I could do yoga on the patio).
Cons: Yoga classes were not offered on the weekend. It would be nice to have yoga per request.
Location: The hotel has its own beach and is very isolated. But you could go to a nearby town and surf.
This place is very comfortable and old fashioned. The rooms are very nice and the service is excellent. I was by myself there and stood out. Was offered "reading material" in a restaurant. The best things were my room overlooking the cliffs of the ocean and the gym. Very nice for families but if you are an active person, you would find a place with a bit more energy. If you want just to relax (and golf), this place is for you.
Comment from Hotel Management
Aug 25, 2017 by Ane Echeverria, Hotel Management
Thank you for your comments Sveta, We are glad to hear you enjoyed your time in Punta Mita,and our new spa! The resort offers Yoga 4 days a week, unfortunately not always during the weekend and our lovely yoga instructor, Adriana, also offer private session. The easiest is to book at Spa or Concierge. Looking forward welcoming you soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location and great rooms with ocean view

Posted Aug 21, 2017
Pros: beach, views, beach service, location, service quality
Cons: Food if far below expectations for a five start resort.
Great overall. Great location and rooms. However, food was subpar
Comment from Hotel Management
Aug 25, 2017 by Ane Echeverria, Hotel Management
We are very pleased to read that you enjoyed so many aspects of your stay, especially the excellent service from our team and the resort facilities. However, it’s extremely disappointing to learn that you were underwhelmed with the quality of food. Please be assured that your feedback is taken very seriously and will be addressed with the executive team. We truly hope you will consider returning in the future so we can exceed your expectations and provide the vacation experience you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Beautiful resort

Posted Aug 7, 2017
Excellent service, location and amenities. A paradise resort.
Comment from Hotel Management
Aug 8, 2017 by Ane - Director of Public Relations , Hotel Management
Thank you Abelardo for your review. We are thrilled to hear that you enjoyed your time in Paradise. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oro Valley, AZ

Paradise in Punta Mita

Posted Aug 2, 2017
Pros: Check-in and check-out was personal and without wait Beach services and personal were spot on
Location: Location is basically on a private beach and is intentionally remote. The golf course next door offers breakfast and lunch for a change of pace.
Everything was perfect. Relaxed check-in with drinks, room was ready and had Champagne waiting, room opened up to the beach, all facilities were spotless, meals and service were punctual, all personnel were happy and greeted us by name.
Comment from Hotel Management
Aug 8, 2017 by Ane - Director of Public Relations , Hotel Management
Thank you so much John for taking the time to share the details of your recent experience at our resort. We are thrilled you had such an amazing time with us and enjoyed your time at our beautiful facilities, beaches and golf. Our service is something we are very proud of and are very happy you experienced it firsthand. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Aug 1, 2017
Overall beautiful and excellent hotel. Great layout with nice pools and nice beach. Rooms are spacious and luxurious. Highly recommend.
Comment from Hotel Management
Aug 8, 2017 by Ane - Director of Public Relations , Hotel Management
Many thanks for taking the time to post a review about your recent stay. It sounds like you had a fabulous time, and that makes us very happy! Our beach and poolside is certainly one of the highlights at the resort. We hope we have the opportunity to welcome you back to paradise again very soon!