They do not honour the confirmed booking.we had a cofirmed booking from 19/11 to 22/11, (booked at hotel.com)but we were given a room in some other hotel (which was very below standard and far awaw in a remote place)for one night.when I tried to ask for the reason they said nothing can be done.the coco palms had avery bad room service and we had to ask for basic things repeatedly.the staff at the reception was mostly rude and uncurteos.they served me burnt berger in the room and i had to lierally shout and fight with them to get it replaced.please never book with them, there are very good hotels in their vicinity at much lower rates with good service and good food.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest ,
Greetings from The Hans Coco Palms !!!
We thank you for your valuable comment in this forum. First of all we apologies for the issue caused during your stay with us. We have already taken action against the department you complaint about. We had discussed about the issue for the 1st night accommodation & then we have arranged the same category hotel in terms of Pricing, category, & Star rating for your stay.
Once again we apologies for the said issue & will go for best of our services on your next visit.
Thanks / Regards
Team Hans coco Palms