Ratings based on 43 Verified Reviews

3.8 out of 5
70% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Pleasant stay

Posted Mar 9, 2017 on Hotels
Room was nice, mall next door was convenient. Don't eat at the hotel though.
4 out of 5
for Business Travelers
by A verified traveler

Okay hotel with bedroom

Posted Oct 19, 2016
Overall okay experience with lots of space; however, the price and the service doesn't make it a excellent deal.
5 out of 5
by Ruby

This traveler left a rating score only Posted Jul 14, 2016 on Hotels
1 out of 5
by A verified traveler from Los Angeles, CA

Very Rude Night Front Desk Staff

Posted Jul 10, 2016
The reason I am rating this Oakwood a 1-star is because of the night front desk staff. She was extremely rude~I have never encountered a hotel staff this rude and I travel a lot for work and pleasure! For almost $250/night hotel, I wasn't expecting this terrible service. We got to the hotel late at night (almost midnight) to check in after a long flight. We're a family of 4 (2 kids of 11 and 16 years old). It is our first time in Shanghai so we had a few questions about the area but she said she doesn't speak English (and did not even try to help answer any of our concerns). We also had a flight to Beijing early morning, and we had to leave the hotel at 5 am. This same rude front desk staff was so upset because we had to wake her up to ask for help with a taxi to the airport. I will not stay here again~very disappointing for we stayed at other Oakwood in different Asian countries and the service was so much better than this one in Shanghai.
4 out of 5
for Everyone
by A verified traveler

Posted Apr 23, 2016
Not bad, but a bit far (10-12 min walk) from MTR station
3 out of 5
by wai man

This traveler left a rating score only Posted Apr 23, 2016 on Hotels
1 out of 5
by A verified traveler

Not so great.

Posted Dec 25, 2015 on Hotels
Room was ok sized. Hotel is in desperate need for an update (don't let the pictures fool you). The ventilation is very poor in the room. Hotel location is not convenient. Overall do not stay if you don't have to.
3 out of 5
by Hon Mo

Good experience

Posted Nov 14, 2015 on Hotels
It is worth for cost.
4 out of 5
by Juay How from Singapore

Posted Nov 9, 2015 on Hotels
Was a very pleasant stay overall and will return.
4 out of 5
by Sushil from Hyderabad, India

Business stay at Oakwood Shanghai

Posted Oct 25, 2015 on Hotels
Stayed at Oakwoods' 3 bedroom apartment. The apartment looked nothing like the photos on the website so that was very disappointing. But were still very nice. The description says 3 king size beds but realistically the apartment had one master bedroom with a king size bed and the other rooms were very small with much smaller double beds, which would not be very comfortable for two. Staff and service was very good, with really helpful and polite people. The Hotel is conveniently located and you could go anywhere in almost 20 mins.