Ratings based on 134 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK.

Close the Shanghai West station and Metro.

Posted Sep 4, 2017
Pros: It's location and being 2 minutes away from a Carrefore Supermarket with food outlets and it's on line 11 same as Disney land.
Cons: Not a lot.
Location: Close to the Station and metro same line as Disney land, Carrefore nearby and food outlets and restaurants close.
Enjoyed immensely my stay here a luxury hotel 5 mind from the station and metro . Minor problem on booking in soon solved, room very good with a bath and a separate shower, staff happy and talkative.
3 out of 5
by Kim

Not a good Hotel ...

Posted Jun 5, 2017 on Hotels
Not a great stay. Room air-conditioner was not working well and room could not be cooled down. Hotel is a bit run down. Food from the cafe was of poor quality. The best I can say about this hotel is that most of the staff tried hard.
2 out of 5
by A verified traveler

Hotel review

Posted May 18, 2017
Booked a high floor river view room but it was low & blocked by building. This room is filthy with smell disgusting. I complained to swap to a high floor river view room. Even though it is clean but is aged. Gotta walk out the building to enter swimming pool. Which is really not convenience.
Comment from Hotel Management
May 25, 2017 by Anna Vygovskaya, Hotel Management
Dear Guest, Please accept our sincere apologies for any situations in which we failed to meet your expectations for the level of professionalism & quality guest service and for any inconvenience caused due to accurate information, how to enter our health club with swimming pool was not provided clearly. The team and I are hoping that you will allow us with another opportunity to host you once again as we know we can leave you with much greater experience upon your next visit. With best regards and best wishes,
4 out of 5
by YUNJEONG

Posted Apr 27, 2017 on Hotels
Hotel facility is good but the location is far from the downtown. It tskes 30 mins(40 mins in rush hour) by taxi but taxi arrangement by hotel was not good. The food at the hotel restaurant was great.
Comment from Hotel Management
Apr 29, 2017
Dear Guest, We appreciate you taling the time to leave the feedback regarding your recent stay with us through Hotels.com. Plesae accept our deepest apology for any inconvenience experienced with taxi arrangement. As you may know, Shanghai is China’s most populous city and taxis are a convenient choice but with downsides like rush hours or traffic jams etc. And our Concierge team is always willing to assist with the best of their abilities. I would like to assure that we strive towards 100% Guest Satisfaction and I have addressed mentioned issue to Hotel Management team. We sincerely hope it would be another chance for us to welcome you back and provide you with the service you have come to expect from a 5* hotel. Kind Regards, Anna Vygovskaya
4 out of 5
by Steven

Very good value, nice pool

Posted Mar 28, 2017 on Hotels
Ditect subway line to Disney (one hour, but very convenient).
Comment from Hotel Management
Apr 11, 2017
Dear Guest, We appreciate you taking the time to leave the feedback regarding your recent stay with us through Expedia! I am grateful for the overall positive evaluation of our Hotel, especially good value for money paid and hotel facilities. And convenient location within walking distance of Metro Line 11 which makes it easy to travel to the sights like Shanghai Disneyland. On behalf of all the team, I look forward to welcoming you back to the Radisson Blu Hong Quan Hotel. Sincerely, Anna Vygovskaya Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Comfortable and clean! Just a little bit noise coming from next room.
4 out of 5
by A verified traveler from Australia

good

Posted Nov 27, 2016 on Hotels
all in all a great hotel, not too far from subway, and about 30 mins to bund by taxi, only small comment, breakfast tables need to be wiped down better, tops all smudged from wet wipe down,trivial but important if your rated right up there
2 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
The staff need to be better trained.
1 out of 5
by A verified traveler from C

Nightmare

Posted Sep 22, 2016 on Orbitz
I checked in around 1:00AM. The graveyard shift manager was very unfriendly . I go to the room & it was a horror show. Pillows were all wrinkled. Bed skirt was ripped. Carpet was all dirty & stained. Went to the bathroom for shower & surprise, cockroach is walking around ! I couldn't believe my eyes that this was Radisson Blue. I called orbitz righ away & notified them. Thanks
Comment from Hotel Management
Oct 2, 2016 by Guest Relation Manager, Hotel Management
Dear Guest, Greeting form Radisson Blu Shanghai Hong Quan! Thank you for the time to share your valuable feedback and bringing your dissatisfaction to our attention. First of all, on behalf of our entire staff here I would like to express my sincere apologies that your recent visit has fallen short of expectations and wish to share that it is certainly not in line with the level of service that we strive to achieve at our hotel. The areas of concern with the room and bathroom cleanliness, that of course, disrupt your impression of Radisson Blu brand are being noted by our Management team and will ensure that the necessary actions are being taken. And it is greatly disappointed to learn that the usual warm and efficient service the team and I wish to provide was not a highlight during check-in procedure at night. This point would be re-addressed with Front Office Manager to closely monitor “Yes I Can!” practices are being followed. I do hope that you shall allow us another chance to host you in the future as we do wish to show you our usual recommended standards in the room and of the service you have come to expect from 5* hotel. Best Regards, Anna Vygovskaya
5 out of 5
by John from London

Great stay, if a bit far from the sights

Posted Jul 4, 2016 on Hotels
I loved this hotel, the beds were comfortable, the room was really big and the staff were welcoming and friendly. It's very close to Shanghai West railway station (and metro) which is handy. Be warned that this station isn't close to the main sights the city has to offer. Not too much of a problem, just might take a bit longer than expected to get around.