Ratings based on 165 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Apr 19, 2017
The hotel is old, rooms are ugly, heat did not work so the took a portable heater. Terrible experience.
4 out of 5
for Couples
by A verified traveler from washington dc

Nice hotel close to the mall

Posted Apr 1, 2017
Pros: Spacious rooms, I had a suite with ocean view.
Cons: Rooms furnishings need to be renovated.
Location: There is a shopping mask nearly, with food courts.
I have stayed here for the past 15 years. Good hotel. Service and food good. Require room renovations.
4 out of 5
by A verified traveler

Descent one.

Posted Mar 6, 2017 on Hotels
had a good service... the food ordered for room service can definitely be warmer. Surrounding area is pretty much at the heart of the city so if you are looking for "quiet" place, this is not for you. Staff speaks english so communication isn't much of a problem. Rooms need somewhat(or major) facelift since its been there over a decade. If for the business matters, I can see myself being there again.
3 out of 5
for Everyone
by A verified traveler from Miami

Hotel location is very good but needs updating

Posted Jul 16, 2016
Pros: Location is good
I got one of the old rooms. I am sure once they update the hotel it will be much better.
4 out of 5
for Everyone
by A verified traveler from singapore

Good location and nice

Posted Jul 6, 2016
Hotel is nice with good location, room facility is ok. But I smell smoke on the corridor even though we chose nonsmoking floor. Service staffs are good although they are not much fluent in English. Concierge staffs need to trim to speak English too. Overall is ok!
2 out of 5
by A verified traveler

Stay is pleasant

Posted Jun 20, 2016 on Hotels
The less attractive Crown Plaza! Good hotel staff, but the facility is way behind current rank, should not be considered Crown Plaza.
4 out of 5
by Adrian from Hong Kong

Nice stay spoilt by an unfortunate incident.

Posted Jun 17, 2016 on Hotels
The stay was fine and the staff were friendly but unfortunately I found a sewing needle on the floor of the room by stepping on it. The room was otherwise in good condition and the staff were helpful after finding out that I had the incident. I am sure no one meant to leave a needle on the floor and staff offer medical supplies and antiseptic followed by fruit plates.
4 out of 5
for Business Travelers
by A verified traveler

Posted Jun 4, 2016
good location for all activity and Jasco Japanese supermarket and mall is right next of hetel and very convenient for anything you need. there is good pool and sauna facility and you could have very good refreshing time at the start of the day and the end of the day. only problem is reception desk and the number of stuff is too small against this size of hotel ,so likely take longer time for check in and check out.
4 out of 5
by Scott

This traveler left a rating score only Posted Jan 23, 2016 on Hotels
4 out of 5
by Bean Tatt

This traveler left a rating score only Posted Nov 29, 2015 on Hotels