Good quality hotel near to marina
Posted Mar 21, 2016
Good quality hotel near to marina which was hosting the Round the World yacht race.
Staff were very attentive and helpful, particularly the reception and foyer staff who were especially helpful with the language challenges and local advice and guidance. The room staff were also very polite, efficient and courteous.
The only area I considered a weakness was the service in the main restaurant called Flavours. There were adequate staffing levels, but I felt there needed to be a little more supervision and direction. Accepting the language challenges, some of the staff in the restaurant did not appear to be adequately versed in the running of the restaurant, leaving guests and customers frustrated with the service. Incorrect orders, mis-understandings as to requirements of the patrons and a general lack of purpose of some of the staff who just walked around and appeared not to achieve much.
All staff were very courteous and well presented.
Comment from Hotel Management
Mar 30, 2016 by Jimmy, Hotel Management
Thank you for taking the time to pen down your thoughts.
We are delighted that you enjoyed your stay with InterContinental Qingdao during your recent visit to Qingdao. We have noted your positive feedback on the general service and the politeness of our team members. Our location is indeed unique to many guests who stayed with us, with the ease to go for sailing, picnic by the marina or simply a nice stroll long the promenade by the ocean.
We have noted your feedback on the service shortfall in Flavours restaurant which is totally unacceptable. We have since addressed these issues to the relevant department concerned to strengthen the training and supervision. To little console to us that our team members were courteous and well-presented. We do sincerely apologise for the service shortfall.
On behalf of all of us, we look forward to the privilege of welcoming you back to InterContinental Qingdao, where new stories can be written.
Director of Sales and Marketing