Ratings based on 565 Verified Reviews

3.8 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 18, 2018
4 out of 5
by A verified traveler

Posted Jun 10, 2018
Nice hotel with a great central location. Clean and easy.
Comment from Hotel Management
Jun 14, 2018 by Franc, Hotel Management
Merci d’avoir pris le temps de déposer un commentaire au sujet de votre récent séjour à L’hôtel Alma. Ce sont des commentaires comme les vôtres qui nous aident à améliorer la qualité de nos services. Nous sommes heureux que vous ayez passé un agréable moment à l’Hôtel Alma. Nous espérons vous recevoir vous, ou vos amis très bientôt dans notre établissement. En vous souhaitant une bonne et agréable journée.
0 out of 5
by A verified traveler

Posted Jun 3, 2018
Hotel is right near the center so it is easy to get around. Minimal amenities. No mini fridge, no air conditioning, a fan that can only be plugged in away from the bed. It was tidy. Shower curtain bottom was discolored to dark green/brown though.
Comment from Hotel Management
Jun 4, 2018 by Franc, Hotel Management
First of all, we would like to thank you for choosing our Hotel. We would like to apologize for the inconvenience you experienced during your stay. We are deeply sorry to learn that you had a bad experience in our hotel and that you are not entirely satisfied with your stay. The mangement is already taking action on the points you mentioned. We hope to welcome you soon to see at first the changes made base on your feedback. I hope that this incident will not diminished your confidence in our establishment and that we will be pleased to welcome you again soon. Thanks for staying with us. kind regards.
4 out of 5
by A verified traveler from Santa Cruz, CA

Posted May 29, 2018
Helpful front desk gentkeman allowed me to use their iron and ironing board. Hotel is in excellent location
Comment from Hotel Management
Jun 2, 2018 by Said, Hotel Management
Dear Guest thank you very much for yoy kind comments we wish to welcome you back again regards
4 out of 5
by A verified traveler

Posted May 28, 2018
Very nice location near the grand palace. Lots of restaurants around and walking distance to central station.
Comment from Hotel Management
Jun 2, 2018 by Said, Hotel Management
Dear Guest thank you very much for yoy kind comments we wish to welcome you back again regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 27, 2018
Was a great location to see the main sites. No car access on the street though, so if you have a car a bit more challenging to drop off. The rooms were okay, though small. Good for a short stay. Note, I tried to get a cab in the morning to the airport and it took half an hour to get to the hotel.
Comment from Hotel Management
Jun 2, 2018 by Said, Hotel Management
Dear Guest thank you very much for yoy kind comments we wish to welcome you back again regards
4 out of 5
by A verified traveler

Posted May 26, 2018
Comment from Hotel Management
Jun 2, 2018 by xxx, Hotel Management
Dear Guest thank you very much for yoy kind comments we wish to welcome you back again regards
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel close to train station

Posted May 6, 2018
The hotel is a five minute walk from the Central Train Station which was very important to us because we took day trips every day from Brussels. The Grand Place is within a block or two. A beautiful place to just walk around or shop and eat. We did all three. I would have liked a coffee maker in the room but other than that things were great.
Comment from Hotel Management
May 15, 2018 by www, Hotel Management
Dear Joan, We thank you for choosing Alma Hotel. Your feed-back is very important for us to improve the comfort of our guests. We are happy that you enjoyed your stay in our hotel. The new owner already changed many things (breakfast, tv, pillow's,...). We hope to see you soon in our establishment. Best Regards, Gregory Front Office Agent
5 out of 5
by A verified traveler from Scotland

Posted May 6, 2018
1 minute walk to grand place. Very quiet at night.
Comment from Hotel Management
May 16, 2018 by Said, Hotel Management
Dear Guest thank ,you for you feed back we hope we welcome you again thnks & regards
4 out of 5
by A verified traveler

Posted May 6, 2018
Great location. Awesome staff. Super clean hotel. Recommended!
Comment from Hotel Management
May 15, 2018 by xxxx, Hotel Management
Dear Diego, We thank you for choosing Alma Hotel. Thank you for your feed-back related on the staff. Our team makes everything possible to help our guests during their stay. The location is great. The new direction already updated the televisions and the pillows. We hope to see you soon in Brussels. Best Regards, Gregory, Front Office Agent