Ratings based on 661 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2018
Room was clean. Comfortable beds. Would stay here again. Close to all amenities.
Comment from Hotel Management
Jun 21, 2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcome you back to the hotel in the future. Warm Regards, Guest Relations
5 out of 5
by A verified traveler

Posted Jun 11, 2018
Comment from Hotel Management
Jun 13, 2018 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for the top score! Warm regards, Guest Relations
4 out of 5
by A verified traveler from Atlanta, GA. USA

Posted Jun 5, 2018
Old hotel in great location with excellent staff.
Comment from Hotel Management
Jun 5, 2018 by Guest Relations, Hotel Management
Dear Julie, Thank you very much for your review! We really appreciate your kind words for our staff. Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
by A verified traveler

Posted Jun 4, 2018
Very noisy street. Noise lasted until 2 to 3 am due to the crowd of the celtic bar in front.
Comment from Hotel Management
Jun 7, 2018 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for taking the time to review our hotel! If you prefer more quiet room, do not hesitate to mark it as a preference while you book and we will do our best to arrange it upon availability. For us will be a pleasure to welcome you again. Warm regards, Guest Relations
5 out of 5
by A verified traveler

Posted Jun 4, 2018
Vert good location. Nice place.
Comment from Hotel Management
Jun 4, 2018 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for the great review and top score! We are happy that you had a pleasant stay with us. Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 20, 2018
Good stay and clean hotel. a bit of noise from nearby bar but middle of night is quiet
Comment from Hotel Management
Apr 24, 2018 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Phila, PA

Great location

Posted Apr 4, 2018
Pros: The location and easy fast access to metro and popular tourist sites.
Cons: I don' t like using the physical keys.
Easy check in by friendly staff. They were helpful with finding train information and printing tickets. Modern lobby.
Comment from Hotel Management
Apr 5, 2018 by Guest Relations, Hotel Management
Dear D, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Warm Regards, Guest Relations
1 out of 5
by A verified traveler

Posted Mar 22, 2018 on Hotels
Comment from Hotel Management
Apr 11, 2018 by Guest Relations, Hotel Management
Dear Mario, Thank you for taking the time to rate our property. We are sorry that our hotel did not meet your expectations. For us is very important to know what and where we need to improve so if you decide to share more details for your experience, please do not hesitate to contact us. Warm regards, Guest Relations
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Ladies Big birthday celebrations weekend

Posted Mar 17, 2018 on Hotels
Centrally located hotel. I was in a triple room. Bedrooms very minimalistic. We had 2 hangers each and no drawers or storage for your clothes. Stayed 4 nights. So bit of a nightmare to store clothes for 3 Ladies for 4 days and nights clothes. Rooms were very hot too.
Comment from Hotel Management
Mar 20, 2018 by Guest Relations, Hotel Management
Dear angela, Thank you for taking the time to share your feedback. Your comment has been analyzed and be assured that we will take steps to improve the quality of our service in the future. For us it is very important to satisfy our customers and always try to improve the quality of the product we offer to provide the comfort you deserve. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm Regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Above and beyond staff

Posted Mar 8, 2018
First and best pleasant experience on this trip to Europe. The late night hotel clerk went above and beyond to help us google search a route to find some castles including departure times, pricing, and timetable custom to our departure plans and printed. Above and beyond what we asked for and very gracious. Very clean hotel and we left our bags all Day past check out time securely since we had a late train and wanted to explore.
Comment from Hotel Management
Mar 11, 2018 by Guest Relations, Hotel Management
Dear Sydney, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Warm Regards, Guest Relations