Ratings based on 125 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise ID USA

The town is beautiful for an evening stroll...

Posted Sep 15, 2017
Pros: The staff were exceptionally nice and helpful.
Location: Walk through the town and stop in at the small stores for a bite to eat.
More than just having a welcoming room with a wonderful bed, this hotel offers a fabulous town that is especially nice for an evening stroll. Get out of the room and get some fresh air before calling it a night!
Comment from Hotel Management
Sep 15, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel!

Posted Sep 11, 2017
Booked this hotel after arriving in Venice to begin our 2 month tour of Europe. The staff was excellent and helpful. The hotel is very convienent to the train station (10 min walk)so we were able to go into Venice for €3.40 each way. They have a breakfast buffet for €4.00 If you pay upon Check in. We over slept (still on EST USA)and missed it, but the staff fixed us a bag of goodies to go! Staying again before we leave!
Comment from Hotel Management
Sep 14, 2017 by Front Office, Hotel Management
Dear Mr Robin, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island, BC Canada

Overnight before flying out

Posted Sep 8, 2017
Nice, quiet, very small evening restaurant of about 6 tables, fantastic breakfast buffet. Free shuttle to the airport.
Comment from Hotel Management
Sep 8, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, USA

Crown Plaza is a nice hotel

Posted Sep 6, 2017
Pros: Well maintained rooms and helpful staff, but should bring water bottles, there are no water fountains in the hotel.
Cons: Could have installed a water fountain for drinking water, we paid two Euros for a 500 mL water bottle at the hotel.
Location: The hotel is right across from the Quarto d'Altino train station. If you take the express train, the Venice St. Lucia station is the second stop.
We booked at the Best Western at Quarto d'Altino. We got off the Quarto d'Altino train station and walked for a good 30 minutes to find the hotel. Like in many places in Italy, the people are nice, but they did not speak in English to give meaningful directions. Eventually when we arrived at the Best Western hotel we were informed that our booking was transferred to Crown Plaza hotel also at Quarto d'Altino, they said that they sent a communication which we never received. The Best Western staff were quite kind, they drove us to the Crown Plaza hotel. The Crown Plaza hotel is right across from the Quarto d'Altino train station, what a relief. I recommend those who are planning to take the train from Venice, to reserve at Crown Plaza as it is right by the train station. The Crown Plaza hotel is very clean and the staff were very helpful. The breakfast was excellent, and this is the only place where you can eat as there is nothing much around the hotel.
Comment from Hotel Management
Sep 8, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, uk

Great hotel close to station and free parking

Posted Sep 2, 2017
Excellent staff. Hotel is next to a supermarket and very close to the station. It has p lenty of free parking too. Good location for exploring other places such as Verona, Lake Garda, Padova, Jesolo beach and etc.
Comment from Hotel Management
Sep 7, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
2 out of 5
by A verified traveler

Ok but not great

Posted Sep 1, 2017
Ok hotel, very uncomfortable beds and limited facilties, would not stay again an oh don't get the breakfast not worth it....
Comment from Hotel Management
Sep 7, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Comfortable and affordable hotel near Venice airpo

Posted Aug 27, 2017
The hotel was very quick to reply to email queries which was reassuring even before we arrived. The room was clean and comfortable and the staff helpful. The train station was a good fifteen minute walk which seemed longer in the heat of august. This was one of two challenges we had. the other issue was that the shuttle that was to pick us up at the cruise terminal was late and not at the agreed upon parking spot so we waited for four hours. If I was younger I would opt for the people mover and train but being a senior I had to wait. The staff in particular Valentina and Julia were very helpful. Thanks ladies!!
Comment from Hotel Management
Aug 28, 2017 by Front Office, Hotel Management
Dear Mr Prabha, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
3 out of 5
by A verified traveler

Posted Aug 24, 2017
Room & washroom very small. I had the impression of disturbing the employees. They were not very smiley...
Comment from Hotel Management
Aug 24, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Nice surprize! Beautifull room and very clean. The staff is very helpfull. Very good breakfast. We will return ti stay in this hotel.
Comment from Hotel Management
Aug 24, 2017 by Front Office, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 13, 2017
Good clean hotel for the price. A little far from airport or anything else but they have a shuttle so that makes it easier if you book your time.
Comment from Hotel Management
Jul 18, 2017 by Front Office, Hotel Management
Dear Mr Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards