Nasty Chlorine Smell
Posted Aug 5, 2015
This was our second stay in this hotel in one month, we stayed at 3 Best Westerns in the month of July. On July 9, we stayed here and had no issue. The room was nice, the beds and pillows are great, King Room. We also traveled with our two very small dogs and appreciate that Best Western is pet friendly. On July 23, we checked in for the second time at this location. Lobby was very busy, check in, however, was quick. We went up to the 2nd floor and had to use our room key for the hall access. As soon as we opened the door, the smell of chlorine was very strong. The air conditioning was on in the room and the smell was not as strong. We left right away since we had plans to visit Old Quebec, where we had Honeymooned 17 years ago. We returned to our room, #293, late. The smell was still in the hallway, we thought the pool was down the hall is was so strong. We were very tired after a long travel day and just wanted to sleep.
Around 2:00 am, we both woke up and my husband turned off the air conditioning since it was making so much noise. Around 3:00 am, we both woke up to the smell of chlorine!!!! We tried to get back to sleep, but by 5:00 am, we gave up and checked out shortly before 5:30 am. I asked where the pool was and the front desk clerk told me it was directly beneath our room. I told her of the issue, and was given a coupon for our next stay. We had a horrible night and checked out well before we had to, a coupon was very minimal compensation for our very bad stay.
Comment from Hotel Management
Aug 8, 2015 by Joannie Assistant Manager, Hotel Management
Thank you for your cooperation in taking the time to post your comments following your visit to the Best Western Plus City Centre Quebec. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you appreciated our executive room amenities. On the other hand, I am sorry to read you were not able to fully enjoy your stay with us mainly due to the smell of chlorine. Unfortunately, it is the inconvenience that comes with a hotel that provides an indoor pool. Some people smell it, some don’t. We do treat the pool and hot tub water daily in order to offer a safe and clean swim to our guest. It is possible that we needed to use a little more lately during the highest peak of the season, which means that the smell could be slightly stronger than usual. However, let me reassure you right away: there is absolutely no danger associated with this. Indeed, being directly exposed to pure chlorine may lead to severe symptoms, depending on the concentration and the nature of the contact. This is not the case here. The concentration is way too minor to have an impact on one’s health. I can understand that the odor was less appealing and I am truly sorry that the smell impacted your sleep quality, leading you not to recommend our property after your second stay. I wish it would not be this way. Now, as mentioned previously in a recent management response, I would like to take the opportunity to inform all travellers of important changes in the urban landscape near the hotel. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Again, thank you for your comments and we hope that you will change your mind and still choosing our property for your third trip to Quebec City. Best regards.