Reasonable price but cheap service
Posted Aug 19, 2016 on Hotels
It was so nice of them to allow us to check in even though we have arrived late at night. Also, the location was very accessible. However, upon entering the room, the prevalent smell of chlorine and old carpet welcomed us. This became a concern because we had an infant, and the hotel specified in their site that this is a family friendly place. On the second day of our stay at around 11am, the cleaning lady refused our request to have our room cleaned later since we were still preparing to head out. We stayed for 5 days, but the room was fully cleaned only once. On one occasion, they only replaced our towels but didn't bother cleaning the room and even the washroom. During the checkout, I wanted to voice out my concerns about our stay to the manager, but the receptionist said that the manager wasn't available as he/she was on the phone. Overall, the price was reasonable, but the service provided wasn't worth the money.