Dear Paul,Thank you so much for sharing your experience! It sounds like Keith and the rest of the staff made your stay truly memorable. Exploring the old town on foot and discovering bits of history sounds like a fantastic way to spend your time there. We're thrilled to hear that you felt safe and enjoyed your time at the hotel. We can't wait to welcome you back for another wonderful stay!Marisa

Dear Arthur,We're delighted to hear that you had such a positive experience with our Fairmont Gold service! Providing exceptional experiences is what we strive for, and we're thrilled that you found it to be wonderful. We look forward to welcoming you back soon!Kind regards, Marisa

Dear Wanjung, I'm so glad to hear that you had a fantastic stay! We hope to have the pleasure of welcoming you back soon!Kind regards, Marisa

Dear Cary,I'm truly sorry to hear about your experience with the mattresses and the overwhelming rose fragrance. Your comfort and preferences are incredibly important to us, and it's disappointing to learn that we fell short in meeting your expectations. I'll ensure that your feedback regarding the mattresses and the bath products is shared with our management team for immediate action. Please accept our sincerest apologies. We hope to have to opportunity to welcoming you back on a future stay.Kind regards, Marisa

Thank you very much Michael John for taking the time to review us. We are happy to see you enjoyed your time staying with us.

Cher Frederic, Nous vous remercions pour l'excellente note. C'est un plaisir de savoir que vous avez apprécié votre expérience. Nous avons déjà hâte de vous accueillir à nouveau sous peu.Cordialement, Marisa

Thank you very much Andrew for taking the time to write this review. We are happy to hear you enjoyed your stay with us.

Dear Jeffrey,I'm sorry to hear that your experience wasn't as enjoyable as you'd hoped, especially on such a special occasion. It sounds like the additional costs and upselling detracted from the overall experience. Your feedback about feeling pressured to spend more, especially on your anniversary, is valuable and I'll make sure to pass it along to the management. We want all our guests to feel relaxed and valued during their stay, without any added stress or financial pressure. Thank you for sharing your thoughts with us, and I hope we can make it up to you in the future.Kind regards, Marisa Maurice, Front Office Assistant Manager

Dear Patricia,Thank you for your feedback. We are happy you enjoyed your stay and look forward to welcoming again you soon, we hope!Kind regards, Marisa

Thank you so very much Elizabeth for taking the time to write this review. We are overjoyed to know you enjoyed your time staying with us.

Thank you very much Klint for the great score. Looking forward to hosting you again.

Dear Gemma, Thank you very much for your feedback. We are delighted you enjoyed your stay and look forward to welcoming you.Kind regards, Marisa

Dear Prashantha, Thank you very much for the great score. We are delighted you enjoyed your stay and look forward to welcoming you back.Kind regards, Marisa

Thank you very much Rafael for taking the time to write this review. We hope you enjoyed your time in quebec city.

Thank you for the great score Susan. We hope to see you again very soon.

Chère Kathleen, Nous vous remercions pour l'excellente note et sommes heureux que vous ayez apprécié votre séjour. Nous avons déjà hâte de vous accueillir à nouveau sous peu!Cordialement, Marisa

Thank you so very much Khristine for taking the time to write this review. We are delighted to hear you enjoyed your stay with us. We hope to see you again very soon.

Thank you very much Melissa for taking the time to write this review. We are happy to hear you enjoyed your time with us.

Thank you very much Jeoungho for the great score.

Thank you very much Maureen for the great score. We hope to see you again.

Thank you so very much Indira for taking the time to write this review. We are thrilled to hear you enjoyed your time with us.

Thank you very much Jennifer for taking the time to score us. We would be very happy to privately discuss about what we can do next time to get the perfect score.

Thank you for the outstanding review score! We're thrilled you enjoyed your time here. Come back and see us again!

We're so grateful for your glowing review score! It means the world to us that you had a great time. Hope to see you back soon.

Thank you for the amazing review score! We're thrilled you enjoyed your stay. We'd love to see you again in the future.

We're thrilled you enjoyed your stay and appreciate your fantastic review score! Looking forward to welcoming you back

Thank you very much Lyne for the great score and for taking the time to write this review. We hope to see you again soon.

Thank you very much Yasaman for the great score. Thank you for staying with us.

Thank you very much Nadia for the great score, we hope to see you again very soon.

Thank you Margaret for the great score. We hope to see you again very soon.

Thank you very much Chris for the great score. We appreciate the feedback about the parking too ! Thank you for staying with us.

Thank you Gregory for the great score. We hope to see you again very soon.

Thank you very much Kimberly for taking the time to write this review. We are happy we had the chance to host you for this special anniversary stay. We are hoping to see you again very soon.

Thank you very much Deepak for the review. We are happy to hear your stay went well. We also hear your feedback, we are thankful for it as we truly wish to make our guest's stays the best they can possibly be.

Thank you very much for taking the time to write this review. We would be very happy to discuss about your stay privately.

Thank you very much Stéfanie for the great score. We are happy to hear you liked your time with us. We hope to see you again very soon.

Thank you very much Keith for the review. We hope you enjoyed your time staying with us.

Thank you very much Kit for taking the time to give us a score. We hope to see you again.

Chere Esley, Nous vous remercions pour l'excellente note. C'est un plaisir de savoir que vous avez apprécié votre expérience. Nous avons déjà hâte de vous accueillir à nouveau sous peu.Cordialement, Marisa

Thank you very much Mr Rieling for the great score. We are looking forward to greeting you again very soon.

Thank you Zamira for taking the time to give us a score. We would be very happy to discuss with you about your stay in order to get the perfect score next time.

Thank you so very much Steven for taking the time to write this review. We are happy to hear you enjoyed your time staying with us. We hope to see you again soon.

Thank you very much Jennifer for taking the time to write this review. We are happy to hear you enjoyed your time with us. We also are very thankful for your constructive feedback. We are eager to greeting you again very soon.

Thank you Anthony for the great review. We hope to see you again very soon.

Bonjour Derek, thank you for the great score. We would be very happy to discuss with you about your stay and see how we could achieve a perfect score.

Thank you Ana for the great score, we cannot wait to see you again soon.