Ratings based on 3,160 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Camp Hill, PA

Girls weekend away!

Posted Mar 23, 2017
Pros: Location, historical features, great food.
Cons: Check in process could be streamlined to reduce wait time.
Location: Located in the heart of Old Quebec. Lots of shopping, sight seeing, and great restaurants within footsteps.
What a beautiful place. Amazingly comfortable beds. Front desk staff very friendly but check in process should be streamlined to better accommodate guests (reduce wait time). Great shower, but toilets seemed a little temperamental.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Was nice stay but the room might need upgrading and they Did not change the linen when cleaning the room
5 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating staff and great location.

Posted Mar 20, 2017
Very friendly staff and excellent with small children. A bit pricy but Great location and experience makes it worth the money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Mar 19, 2017
Pros: Kind staff, decent interior, beautiful architecture
I enjoyed spending night at 12th floor with Fairmont Gold which is worth paying for. I recommand this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close toskiing

Posted Mar 18, 2017
Fabulous we were upgraded to a room w a view but the heating was over hot so they placed us in a fabulous room wagteay view and the heating was fine. This was our 4thtime at the Chateau and we will return
Comment from Hotel Management
Mar 20, 2017 by Patricia C., Hotel Management
Dear guest, Thank you for your continued loyalty to the Château Frontenac, we are honored to be your hotel of choice in Quebec City. We are thrilled you enjoyed your stay again this time and the many delights and charms of Quebec City. We look forward to your next visit and many more. Sincerely, Patricia Carré Rooms Division Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great heritage hotel to stay

Posted Mar 18, 2017
A nice and cozy place. Not a 7 star hotel but very nice place. Good restaurants and great wine selection. Loved it.
Comment from Hotel Management
Mar 20, 2017 by Patricia C., Hotel Management
Dear suresh, Thank you for this great feedback and for taking time to review our hotel. Hope to welcome you for your next visit in Québec city! Best regards, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Couples
by A verified traveler from New Hampshire

Excellent hotel in the heart of Quebec City.

Posted Mar 18, 2017
Pros: Location, service, and historical nature of this hotel.
Location: History and fine restaurants abound.
This hotel is where you should stay if you wish to experience the beauty of Quebec City, marvelous.
Comment from Hotel Management
Mar 20, 2017 by Patricia C., Hotel Management
Dear Syd, Thank you for this great review which we will be sharing with our teams. We are thrilled you had such a great experience and we look forward to your next visit. Best regards, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Everyone
by A verified traveler from (old) Quebec City

March Break at Le Chateau Frontenac

Posted Mar 17, 2017
High bar and did not disappoint. Hotel staff are most helpful and respectful. Received a "thank you" note in our room from the room staff! I have never experienced that before and I always leave a tip. Great weight room with new equipment. 24 hrs! Steps from attractions and restaurants. Charming historic hotel with modern amenities.
Comment from Hotel Management
Mar 20, 2017 by Patricia C., Hotel Management
Dear Felecity, It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting Fairmont Le Chateau Frontenac, and we look forward to hosting you once again in the near future. Kind regards, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Everyone
by A verified traveler from V.

Historical and charming hotel

Posted Mar 15, 2017
We thoroughly enjoyed our stay the staff were excellent despite our limited French. They were very accommodating. Our baggage arrived late and they provided toiletries to assist us. The comfort of the room and view of the river was wonderful. The restaurant staff were excellent they made our anniversary so special. Great place although a very cold weekend will visit when it's warmer.
Comment from Hotel Management
Mar 20, 2017 by Patricia C., Hotel Management
Dear Carly, What a delight to read to your comments regarding your stay at the Chateau. We will most certainly share your great feedback with all our staff members. Looking forward to your next visit! Best regards, Patricia Carré Rooms Division Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Orillia ON

Wonderful stay

Posted Mar 14, 2017
Pros: The hotel itself is simply breathtaking, inside and outside
Cons: Our room was very small. We did not realize it would be this size as it was 2 queen beds. But it was not a deal breaker
Location: Only come here if you want to walk to amazing food, old European culture, wonderful photo opportunities and great cocktails. Some beautiful shops too
It is Le Chateau Frontenac, what else can you say! The hotel is beautiful. It was fun just to walk around the main floor and through the room halls, discover neat things in the hallways on different floors. The location is centre to all you want to walk to see in Vieux-Quebec (old town) and right at the lift to take you to lower town. The staff is wonderful. A shout out to Roger at the front desk. Sweet gentleman with all the information you will need to make your stay the best.
Comment from Hotel Management
Mar 16, 2017 by Patricia C., Hotel Management
Dear guest, Thank you for this great feedback, we are delighted you had such a fabulous time at our property. We pride ourselves on creating unique and personal experiences for each one of our guests. I will be sharing your wonderful comments with our teams and specifically Roger. Thank you for taking the time to share your experience and we look forward to your next visit. Patricia Carré Rooms Division Director