Ratings based on 3,097 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Great location to sightsee and ski.

Posted Feb 25, 2017
We came to sightsee, ski, and skate. All were easy to do and the facilities we went to were great! Walking distance to amazing restaurants!
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Past its prime

Posted Feb 22, 2017
It was a beautiful hotel, of course. But for the price, there are far better boutique hotels in vieux quebec. The lobby smelled, the staff were largely indifferent, and the rooms were nice but not that nice.
Comment from Hotel Management
Feb 22, 2017 by Jean-François V., Hotel Management
Dear j, Thank you for posting a review. We are sorry to read that you were disappointed with your stay as the hotel as just recently completed a major renovation and restoration and has never looked so good. Guestrooms, lobby area and restaurants were all renovated as part of this grand makeover and the feedback has been very positive. Nonetheless I will share your feedback with our teams as we work to constantly improve our facilities and service. Sincerely, Jean-François Vary Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful castle by the river!

Posted Feb 22, 2017
Pros: Beautiful, stately and charming...
Cons: There was a odd smell in both the lobby & right outside the main entrance--something akin to sewage? Not everyday, but when it was there it was strong
Location: shopping, eating, TOBBAGAN!!
What a lovely hotel--beautiful inside and out. The service and the staff were amazing. Being right on the Dufferin Terrace, and just about the steps to the Petit Champlain shopping made it ideal! Restaurants abound--so much to do and see. Great location for sure!!
Comment from Hotel Management
Feb 24, 2017 by Jean-François V., Hotel Management
Dear guest, Thank you for sharing feedback. It is very valuable to us as it will assist in improving our offering and deliver a memorable experience for each guest. We hope to have the pleasure of welcoming you again. Best regards, Jean-François Vary Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Great experience and great location. You get what you pay for and the breakfast buffet is awesome
Comment from Hotel Management
Feb 22, 2017 by Patricia C., Hotel Management
Dear guest, Thank you for these wonderful comments. We are delighted you enjoyed your stay and experience. We appreciate you taking time to share it with us and we hope to welcome you again. Best regards, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Another classic Fairmont experience

Posted Feb 19, 2017
As you have come to expect,the Fairmont hotels know how to make their guests feel welcome. We stayed as a gold guest and the club lounge and the staff were great. Breakfasts beautiful and the club rooms well appointed.
Comment from Hotel Management
Feb 22, 2017 by Patricia C., Hotel Management
Dear guest, Thank you for this terrific feedback. We are thrilled you enjoyed your stay and specifically the experience on Fairmont Gold. We will be sharing your great feedback with the Fairmont Gold team. We hope to welcome you again on your next visit to Quebec City. Best regards, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Wonderful Stay

Posted Feb 19, 2017
We had a wonderful time, I wish we could have stayed way longer. I love this hotel. We will be back.
Comment from Hotel Management
Feb 22, 2017 by Patricia C., Hotel Management
Dear Vicki, We are thrilled you enjoyed your stay at Fairmont Le Château Frontenac. And that you enjoyed many delights and charms of Quebec City. We look forward to your next visit and many more. Sincerely, Patricia Carré Rooms Division Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Very comfortable stay and the staff was most courteous.
Comment from Hotel Management
Feb 17, 2017 by Patricia C., Hotel Management
Dear guest, We are delighted you enjoyed your recent stay. Thank you for this wonderful feedback which we will share with our teams. We hope to welcome you again in a near future. Sincerely, Patricia Carré Rooms Division Director
5 out of 5
Recommended
for Couples
by A verified traveler from montreal

River view

Posted Feb 11, 2017
Very nice view. The room feels old but bed is comfy enough. Very beautiful hotel. Worth the stay.
Comment from Hotel Management
Feb 13, 2017 by Patricia C., Hotel Management
Dear TK, We are so delighted you enjoyed your recent stay and specifically the service provided by our staff. Thank you for this great feedback and sharing it with us. We hope to welcome you again in a near future. Sincerely, Patricia Carré Rooms Division Director
3 out of 5
Recommended
for Everyone
by A verified traveler from Cranston, RI

Disappointed.

Posted Feb 9, 2017
Pros: Love the location for both Old Quebec and Lower Town.
Cons: Hotel could use some upgrading, carpets, etc.
Location: Old Quebec is just a wonderful place to visit. We also did a Walking food tour which was about 3 hours and it was one of the highlights of the trip.
We have stayed at the Chateau Frontenac before and must say we were quite disappointed on this occasion. The room itself was fine but we ran into major issues while we were there. First the heat was not working correctly and we had maintenance check it out but the could not correct it but instead provided a small electric heater. Secondly, on two different days we lost all electricity because one day the circuit breaker blew when we tried to make coffee and the heater was on and the other day without the heater on the circuit blew when we were making coffee and tea at the same time. Besides room issues, one evening we went to the pool only to find out it was closed and the attendant did not know if it would be open the next day. It was open two days later. While there we ate at Le Sam on three different occasions. The first two times, the meal and service were outstanding. You could not ask for better servers than Richard and Michael and our host, Rosalie, was great in getting us window seats for the canoe race the next afternoon, even though we were asking sort of at the last minute. Our third visit however was extremely disappointing. Right from the start our server gave us the impression that we were inconveniencing him by being there. He was curt with us when taking our order and slamming a candle on the table, placing an item next to an empty glass and never offering to fill it, rarely seeing him and having to search him down to get our check.
Comment from Hotel Management
Feb 13, 2017 by Jean-Francois V., Hotel Management
Dear Andy, Thank you for your feedback regarding your recent stay. I am sorry to read that your overall experience did not meet your expectations and I have shared your feedback with our teams as it will assist in improving our service and amenities. We truly value your feedback and hope you will choose us again on your next visit. Sincerely, Jean-François Vary Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Castle like stay!

Posted Feb 7, 2017
The hotel is really nice, very good location being within walking distance to all monuments, and large room. The room needs a refresh in the bathroom. Very good experience overall.
Comment from Hotel Management
Feb 10, 2017 by Patricia C., Hotel Management
Dear CboLaVie, Thank you for sharing feedback. It is very valuable to us as it will assist in improving our offering and deliver a memorable experience for each guest. We hope to have the pleasure of welcoming you again. Best regards, Patricia Carré Rooms Division Director