Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location !

Posted Aug 24, 2015
Awesome location for walking distance within the old Quebec!
4 out of 5
Recommended
for Everyone
by A verified traveler from Maxville, Ontario

Pleasing stay though somewhat overpriced

Posted Aug 2, 2015
Pros: Very central location so no need to use car to visit lots of options, friendliness of most of the staff
Cons: Have rubber mats for bathtub to prevent an incident or accident, more proactive offering of the various services provided or offered by establishment
Location: Everything around the Chateau, easy access to lower town and several museum, restaurants and shops
Staff upon arrival (afternoon) were extremely courteous, pleasant and helpful. Room somewhat small and no rubber mats to put in tub to prevent slipping (almost did) Dispensers for gel and conditioner need to be more functional. Upon departure staff (morning) seemed a bit loss and new to the job. The hotel offers various services (valet for car, breakfast in a nearby restaurant, information about Québec city) yet not offered and behave as if the client should know all this information
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta , GA

Quebec is beautiful ! A touch of Europe , for sure

Posted Jun 12, 2015
Very nice and pleasant little European hotel , spacious room and with the Balcony view from our bedroom and sitting out on a private balcony anytime before sunset or even before the quiet sunrise it was just like in Europe looking down the little streets . Perfect location in the heart of Quebec city minutes away from Chateau Frontenac and sourounded by the best restaurants in town and very close to all tourist attractions. Hotel parking is with the valet parking so no need to wary about parking spaces are very small just like in Europe and let them park it for you , they do a good job anytime you need it . I will definitely go back to Hotel L Ermitage in Quebec .
5 out of 5
Recommended
for Everyone
by A verified traveler from trois rivières

en plein coeur du vieux québec

Posted Jun 8, 2015
Pros: personnel très courtois... hotel très bien situé... accès à un spa...
à deux pas de tous les attraits...très agréable séjour....à répéter assurément !!
2 out of 5
by A verified traveler from c

Posted May 26, 2015
Everything looked old. Room by fire escape was noisy
5 out of 5
Recommended
for Couples
by A verified traveler

Cute hotel in Old Quebec

Posted May 25, 2015 on Hotels
We were upgraded upon arrival and could stay at the L'arcardia which belongs to the same group. We enjoyed our stay.
5 out of 5
Recommended
for Getaway With Friends
by Eduardo

This traveler left a rating score only Posted May 23, 2015 on Hotels
3 out of 5
Recommended
for Couples
by Rasmus from Toronto

Not like the pictures

Posted May 23, 2015 on Hotels
Not bad, but nothing like the pictures.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Good location and service

Posted May 18, 2015 on Hotels
Everything was good. Hotel location was excellent and quiet. The only issue was internet connection: can connect to WiFi but can't access to Internet.
4 out of 5
Recommended
for Couples
by Marilia from São Paulo

Boa localização porém péssimo Wi-Fi

Posted May 1, 2015 on Hotels
O quarto fica em uma ótima região , perto dos pontos turísticos ! Você consegue fazer tudo a pé! Porém o Wi-Fi não funciona , é péssimo