I booked in advance. The booking rules on the website were very clear. Checking starts at 15:00 and ends at 00:00. It is not possible to pay the reservation on the website, only at front desk.
I'm enjoying Quebec City, 50 km from the hotel, and arround 6pm someone, supposedly from the hotel, calls me on the phone, demanding my credit card number to guarantee the reservation. I replied that for security reasons I will never give my card number to anyone by phone. But I confirmed that between 9:00 pm and 10:00 pm I would be arriving at hotel as I reserve.
The attendant told me I must give my credit card "now" or my reservation would be cancelled. I was outraged, this is not written in the rules when I made my reservation. And I'm on the phone confirming that I'm staying tonight, as the reservation I made. The assistant insisted and said she was going to cancel my reservation. Well, then cancel it. That's what this hotel treats you with. I spend the night traveling back to my city, 300km away. Frustrated.
