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Reviews of Hotel Universel

3 out of 5
Hotel Universel2300, chemin Sainte-Foy, Quebec, QC

3.6/5 Good

13221,322 verified reviews
Cleanliness
3.8/5
Cleanliness 76%
Staff & service
3.9/5
Staff & service 78%
Amenities
3.7/5
Amenities 74%
Property conditions & facilities
3.6/5
Property conditions & facilities 72%

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean and nice room. Staff was friendly. Would stay again.
Stayed 3 nights in Jun 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Visited during the COVID pandemic. Good protective measures. Pool was closed.
Stayed 2 nights in Jun 2020
1
Nancy Savard
Thank you for your comment, it's really appreciated. We will communicate with our team. Regards,

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2020
1

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020
1
l'équipe de l'hôtel Universel
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort

Stayed 1 night in Mar 2020
1
l'équipe de l'hôtel Universel
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

2/5 Poor

Sad face IconDisliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Mar 2020
1
l'équipe de l'hôtel Universel
Merci de nous avoir laissé une note. Nous aimerions peut-être savoir ce qui a pu vous causer des désagréments pour que nous puissions nous améliorer ?

4/5 Good

Happy face iconLiked: Staff & service, amenities

Pool is awesome and the sauna , but it might need a bit better cleaning in the rooms overall great for the price
Stayed 3 nights in Mar 2020
1
l'équipe de l'hôtel Universel
Thank you for your feedback concerning your last stay in our hotel. I will share the comment with our team. We hope to welcome you again soon.

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service

Stayed 2 nights in Feb 2020
1
l'équipe de l'hôtel Universel
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service

The room was not as seen on the puctures the staff was not really helpful they focus more on having more people than the comfort of the people that already hsve a room
Stayed 2 nights in Mar 2020
1
l'équipe de l'hôtel Universel
Thank you for giving us your impressions, it allows us to improve. We will make a follow-up with the appropriate ressources.

4/5 Good

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

We liked room cleanness, pool and nearby restaurant
Stayed 1 night in Mar 2020
1
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
1
Hotel Universel
Merci pour votre commentaire nous apprécions recevoir vos impressions. Un suivi sera fait auprès des autorités concernées.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice pool and hot tub.... difficult parking. Very busy.
Stayed 2 nights in Mar 2020
0
l'équipe de l'hôtel Universel
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Il est normal qu'en période de grand achalandage comme la relâche, le stationnement soit plus occupé.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020
0
Hotel Universel
Merci beaucoup pour votre commentaire, ce fut un plaisir pour nous de le recevoir et nous le partagerons avec l'équipe! Au plaisir de vous accueillir de nouveau

2/5 Poor

Sad face IconDisliked: Cleanliness, property conditions & facilities

The property was not very clean overall, there were no towels at the pool and the wifi would flicker on and off. The parking was over crowded with sometimes there was no parking at all. The staff was friendly and helpful though.
Stayed 5 nights in Feb 2020
0
Hotel Universel
Good day I would like to thank you for taking the time to fill a comment concerning your most recent stay at our Hotel. Needless to say I was disappointed to know that your stay was not up to your satisfaction and I would like to apologise for the inconveniences it have cause you. I will make a follow up with the concerning person. Thank you

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Room comfort

Ok

The staff was friendly and helpful ...but otherwise im not going back again ..it is affordable but id rather pay more and get into a cleaner and more comfortable room next time
Stayed 2 nights in Mar 2020
0
Hotel Universel
Good day I would like to thank you for taking the time to fill a comment concerning your most recent stay at our Hotel. Needless to say I was disappointed to know that your stay was not up to your satisfaction and I would like to apologise for the inconveniences it have cause you. I will make a follow up with the concerning person. Thank you

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

Very nice place for the kids and pool it’s wonderful
Stayed 2 nights in Mar 2020
0
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Boston pizza in the hotel, don’t need to go outside.
Stayed 1 night in Mar 2020
0
Hotel Universel
Merci pour votre commentaire nous apprécions recevoir vos impressions. Un suivi sera fait auprès des autorités concernées.

3/5 Okay

Sad face IconDisliked: Cleanliness, room comfort

Not sure if I'll go back again

Confort is the weakness of this hotel... Beds and pillows are awful. Room qas cleaned in the morning but not the bathtub... Plus, there is no toilets around the pool. You need to go all the way throught the lobby and get to the upper floor. which makes the floor wet and dirty all the times. That's without saying it's not convenient.. Not sure if I'll come back honestly
Stayed 2 nights in Feb 2020
0
Hotel Universel
Good day I would like to thank you for taking the time to fill a comment concerning your most recent stay at our Hotel. Needless to say I was disappointed to know that your stay was not up to your satisfaction and I would like to apologise for the inconveniences it have cause you. I will make a follow up with the concerning person. Thank you

3/5 Okay

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service

Beautiful room and loved pool and spa area. Close to everything restaurants ect...
Stayed 2 nights in Feb 2020
0
Hotel Universel
Merci pour votre commentaire nous apprécions recevoir vos impressions. Un suivi sera fait auprès des autorités concernées.

5/5 Excellent

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Feb 2020
0
Hotel Universel
Merci beaucoup pour votre commentaire, ce fut un plaisir pour nous de le recevoir et nous le partagerons avec l'équipe! Au plaisir de vous accueillir de nouveau

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort

Stayed 1 night in Feb 2020
0
Hotel Universel
Merci beaucoup pour votre commentaire, ce fut un plaisir pour nous de le recevoir et nous le partagerons avec l'équipe! Au plaisir de vous accueillir de nouveau

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
0
Hotel Universel
Merci pour votre commentaire nous apprécions recevoir vos impressions. Un suivi sera fait auprès des autorités concernées.

4/5 Good

Happy face iconLiked: Staff & service

The staff was incredible, the spa is a very nice feature, the room and common areas were clean. I will definately come back.
Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Thank you for your feedback concerning your last stay in our hotel. I will share the comment with our team. We hope to welcome you again soon.

3/5 Okay

Happy face iconLiked: Amenities

Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d’avoir pris le temps de noter l’hôtel.

3/5 Okay

Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
merci d'avoir pris le temps de noter l'hôtel.

3/5 Okay

Happy face iconLiked: Cleanliness, amenities

The hotel was nice. very clean. Pool was great. The staff at Boston pizza in the hotel were not very friendly. Most staff wouldn't try to speak English. The beds were the downfall of this hotel. So hard and uncomfortable we woke up very sore. They need something for the beds it was ridiculously uncomfortable.
Stayed 1 night in Feb 2020
0
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

First room was noise comming from the eating but they gave me a other room.and it was ok
Stayed 1 night in Feb 2020
0
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

3/5 Okay

Stayed 2 nights in Feb 2020
0
l'équipe de l'hôtel Universel
Merci d'avoir pris le temps de noter l'hôtel !

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up!

It was a very nice place to stay. Staff was very accommodating and friendly. I would go back in a heartbeat.
Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Thank you for your feedback concerning your last stay in our hotel. I will share the comment with our team. We hope to welcome you again soon.

5/5 Excellent

Stayed 1 night in Feb 2020
0
Nancy Savard
Merci de nous donner vos impressions, nous apprécions beaucoup. Thank you to share your impressions with us, we appreciated.

2/5 Poor

Sad face IconDisliked: Amenities, property conditions & facilities

all the time we reserve with trivago or expedia it all the time the room with no windows the last one a the end and it was not very clean and tv va not good qualité picture not clear it was not haapy and i thing the next time I well reserve direct to the hotel tanlk
Stayed 1 night in Feb 2020
0
Nancy Savard
We are sorry to learn that you had some issues with your last room. Next time call the front desk, we will fix the issue or give you an other room. Thank you.

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, amenities

Stayed 4 nights in Feb 2020
0
Nancy Savard
Merci de prendre le temps de nous partager vos impressions. Vous semblez ne pas avoir entièrement apprécié votre séjour.... par contre, dans le but de nous améliorer nous aurions apprécié connaitre les raisons.// Thank you for sharing your experience with us. We are sorry to hear that you are not entirely satisfied with your stay but in order to improve we would have appreciated knowing the reasons for this score.

3/5 Okay

Happy face iconLiked: Cleanliness, room comfort

Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d'avoir pris le temps de noter l'hôtel

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great place to bring kids, or visit your Laval student. Everything is nice, clean, and in good repair. The pool is smallish, but worthwhile. Inside access to Boston Pizza is a home run when its -25C. Staff is courteous and friendly. I think good value, good location, best describes this hotel.
Stayed 2 nights in Feb 2020
0
l'équipe de l'hôtel Universel
Thank you for your feedback concerning your last stay in our hotel. I will share the comment with our team. We hope to welcome you again soon.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d'avoir pris le temps de noter l'hôtel

4/5 Good

Happy face iconLiked: Cleanliness, staff & service

Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Merci d'avoir pris le temps de noter l'hôtel

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d’avoir pris le temps de noter l’hôtel.

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities

Did have enough towels. Keys did not work first time.
Stayed 2 nights in Jan 2020
0
l'équipe de l'hôtel Universel
Good day I would like to thank you for taking the time to fill a comment concerning your most recent stay at our Hotel. Needless to say I was disappointed to know that your stay was not up to your satisfaction and I would like to apologise for the inconveniences it have cause you. I will make a follow up with the concerning person. Thank you

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities

Wiffi not working. Loud. Radio Not working. Tv erratic.
Stayed 1 night in Jan 2020
0
l'équipe de l'hôtel Universel
Good day I would like to thank you for taking the time to fill a comment concerning your most recent stay at our Hotel. Needless to say I was disappointed to know that your stay was not up to your satisfaction and I would like to apologise for the inconveniences it have cause you. I will make a follow up with the concerning person. Thank you

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d'avoir pris le temps de noter l'hôtel ! Au plaisir de vous revoir!

4/5 Good

Happy face iconLiked: Staff & service, amenities, property conditions & facilities

Hotel was in a great place. Bathroom wasn't as clean, hair/mold/etc. but room/beds were clean. Looked newly renovated, very nice.
Stayed 1 night in Jan 2020
0
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0
Hotel Universel
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

4/5 Good

Stayed 1 night in Jan 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d'avoir pris le temps de noter l'hôtel!

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020
0
l'équipe de l'hôtel Universel
Merci d'avoir pris le temps de noter l'hôtel

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0
l'équipe de l'hôtel Universel
Bonjour, Merci d'avoir pris le temps de noter l'hôtel Au plaisir de vous revoir!

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020
0
NancySavard
Merci de nous laisser savoir vos impressions. Nous apprécions beaucoup. Cordialement.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely clean, quiet and quick to service. Room was in perfect condition.
Stayed 1 night in Jan 2020
0
NancySAvard
Thank you to took your time to share how was your stay in our hotel. It's really appreciated. Regards,

4/5 Good

Stayed 1 night in Jan 2020
0
Nancy Savard
Merci de prendre le temps de nous laisser savoir vos impressions. Nous apprécions. Cordialement.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a very busy place to stay. They offer free parking which is a major plus in this location, however there is limited space so once you find a spot you should try to keep it or you'll loose it! Room felt very cosy. I wish they put fitted sheet on the bed instead of placing a flat sheet over the mattress. The sheet was moving everywhere threw the night. Other than that this was a great location to stay with my young child and will be staying again!
Stayed 1 night in Jan 2020
0
Hôtel Universel
Thank you for your feedback concerning your last stay in our hotel. I will share the comment with our team. We hope to welcome you again soon.