Ratings based on 471 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The rooms were beautiful, staff was friendly

Posted Jun 9, 2017
The rooms were beautiful, staff was friendly, food was great. When we come back we would definitely go to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lee's Summit, MO, USA

A great location for those who want to walk Quebec

Posted May 29, 2017
Pros: Location.
This hotel is in the Old Quebec part of town so it is a great location for those that like to walk on their vacations. You can easily walk the upper and lower parts of Old Quebec. The hotel is nice and quaint with great staff. I don't normally use valet parking but I did here because parking spaces are limited; and we did not need the car much.
2 out of 5
by A verified traveler

Did not meet expectations

Posted May 24, 2017
Pros: the view, the appearance of the hotel, and the location
Cons: - comfort of bed (bed was way too firm) - comfort of pillow (offer option of firmer pillows) - shower: provide more space to get in and out of shower
Location: - located very close to the VIA Rail train station and Old Quebec - lots of things to do nearby
First impressions were good; however, the bed was uncomfortable, and the shower was awkward to get in and out of. When my wife & I expressed these concerns, the staff made excuses (i.e. hotel was too full) and didn't make enough effort to address them or at least offer anything to compensate for our discomfort or improve the quality of our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location, friendly staff

Posted Apr 25, 2017
I loved our stay at this hotel! It is a wonderful location, right outside the wall, but so close to the other side of Rue St Jean, where there are More shops and amazing restaurants. Julie was especially helpful in helping locate our lost luggage, and even offered me a coat and scarf when it hadn't been delivered. She also gave us some great recommendations. Our room was very clean & we had a great view. The only hesitation I had about this hotel is that our room seemed to be right outside the music venue. One night there was a concert (ended around 11 so no problem).Another night, Dj music was blaring past midnight, and I couldn't find any listing of an event that was scheduled. If you're a light sleeper and go to bed early, this could be an issue. Luckily, I had headphones to drown it out. I just wish I was given advanced notice that we would be able to hear the events going on in our room. In total, I would stay here again because of the friendliness of the staff, cleanliness of room, and wonderful location!
Comment from Hotel Management
Apr 26, 2017 by Julie Gagnon assistante hotel manager, concierge, Hotel Management
It is important for us that the customer feels at home. We work hard to offer a good experience to our distinguished clientele. We keep in mind your comment and will notify the customers of the events in house during their stay. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great Location

Posted Mar 19, 2017
Cool hotel with a great location. Room was small but very comfortable. The staff was excellent. Only downside was our room above the theatre and we could hear every song the entertainer was singing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central PA

Some quirks, but EXCELLENT service and location

Posted Mar 12, 2017
PROS: Wonderful location - almost attached to the wall. Excellent food right along the road (enough to eat at a different location for breakfast, lunch, and dinner all week). Don't waste money on hotel breakfast - it was our only meh meal the entire week and there are many great places on the road. So happy we didn't rent a car - no need. Great service. The reception desk personnel were friendly and responsive. Perfect English (and French of course). Extra pillows - no problem! Hold our luggage after check out so we can explore before we move on to the Ice Hotel - of course! Sound-proofing! We had people on our floor, but don't think we heard a word the entire stay. We panicked a little because our 3rd floor room was right next to a door related to the theatre and there was VERY loud music coming out during a magic show for two nights - closed our door and NO SOUND! Ice skating and other theatre outside the hotel are a bonus. CONS: Hardly any. Room layout is quirky and a little small. Sliding shower doors are facing the bed, but there is a curtain around the tub (so it isn't a "show"). There was no fan in the bathroom, but that seems to be a Canadian hotel thing. No blackout curtains on the windows was a bit of a pain - we could never get the blinds closed the right way so block out light, but it was workable - we are early risers anyway and dark enough for a nap. Construction on the YMCA next door which wasn't pretty, but you couldn't hear it.
3 out of 5
by Tom

Well placed but small room

Posted Mar 7, 2017 on Hotels
The location of the hotel is great and close to the touristic area of Quebec. Meanwhile, the room was too small and needed to be actualized.
Comment from Hotel Management
Mar 9, 2017 by Julie, Hotel Management
Bonjour Mr Tom, Thank you to share your comment with us. It always helps to understand differents situations. Did you know that we have different types of room? Regular, intermediate and the luxe room. All of them have a different size. Also, the hotel will be actualize soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Very nice hotel. Unique.

Posted Mar 4, 2017
Would stay here again without hesitation. Will be back in summer!!!
Comment from Hotel Management
Mar 8, 2017 by Julie Gagnon assistante hotel manager, concierge, Hotel Management
Bonjour dear clients! We are very happy to read that you will come back! Summer time is so great in Québec! The Capitole's Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Nice hotel, just outside Vieux Quebec city gates.

Posted Mar 2, 2017
Pros: Location and hotel staff.
Cons: I guess the rooms could be updated.
Location: Lots to do in Vieux Quebec, walked everywhere, except for the bus trip to the Ice Hotel!
Nice hotel, staff very friendly and helpful. Hotel is older, and quirky. There was some construction next door but that did not affect our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right next to the gate of Old Quebec.

Posted Feb 28, 2017
Friendly and helpful staff, convenient location, and nice cozy room.
Comment from Hotel Management
Mar 8, 2017 by Julie Gagnon assistante hotel manager, concierge, Hotel Management
Bonjour, The hotel staff want to see our clients more than satisfied! We work hard whitout sitting on our own satisfaction. Welcome back!