Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Patrick

This traveler left a rating score only Posted Oct 18, 2015 on Hotels
3 out of 5
Recommended
for Couples
by Richard from Quebec

Hotel a besoin de rénovation!

Posted Oct 18, 2015 on Hotels
Hotel surévaluer selon mon humble avis. Les gens qui y travail sont parfait. Mais la plupart des chambre sont loin de la réception, et pour la mienne il n y avais meme pas d ascenseur. En général les tapis sont défraichis. Les boiseries sont amoché, ainsi que le bas de la plupart des portes. Rien de trèsgrave, mais compte tenue de la réputation et du prix de l hotel, c est tres décevant.L hotel a besoin d un coup de pinceau et de rénovations. On ma offert le valet pour mon autos et le bell boy pour monter mes valises. Le service est impécable mais l hotel laisse a désiré.
Comment from Hotel Management
Oct 30, 2015 by Stephanie, Hotel Management
Cher client, Merci pour vos commentaires, ils sont importants pour nous afin de maintenir et d'améliorer la qualité de notre prestation de service. Nos distinctions 5 étoiles et 4 diamants sont notre fierté et nos employés travaillent fort afin d'atteindre un seul but: rendre l'expérience client mémorable! Nous sommes désolés de ne pas avoir été en mesure de surpasser vos attentes Nous espérons avoir le privilège de vous accueillir à nouveau prochainement!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2015
Pros: Its location and the pleasant attitude of the personnel.
Location: Location is fine, provided you have a car; not too many things to do nearby.
My experience was pleasant in spite of the location of the room which was beyond the convention crowds which I had to sneek through every time I had to leave my room. The exercise room was not equiped according to the hotel advertised standard. The restaurant was expensive as related to the quality of the food.
5 out of 5
Recommended
for Families
by Catherine

This traveler left a rating score only Posted Oct 12, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Kathleen

This traveler left a rating score only Posted Oct 8, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by Daniel from Mercier

Bon hotel

Posted Oct 8, 2015 on Hotels
Affaire
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely perfect for a romantic getaway.

Posted Oct 5, 2015
Excellent service. Great food. Hot tub a great way to unwind after a long day. Spacious rooms.
Comment from Hotel Management
Oct 8, 2015 by Stéphanie , Hotel Management
Dear guest, Thank you very much for your great feedback! Positive comments like yours give us the energy to continue our mission which is to offer our customers a service that exceeds its own expectations. We are looking forward to welcoming you again on your next visit to Quebec City! Stéphanie
5 out of 5
Recommended
for Business Travelers
by Claire from Montreal

Great

Posted Oct 2, 2015 on Hotels
great great a bit slow to check in and out ...
Comment from Hotel Management
Oct 3, 2015 by Stephanie, Hotel Management
Dear guest, Thank you very much for your great feedback. Your comments are very important to us, they are shared with all our employees, they are the reason of our success. We work hard to offer a service that exceeds our guests expectations. We are looking forward to welcoming you on your next visit to Québec city! Stéphanie Tiernan, Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Spacious luxury

Posted Sep 21, 2015
Le Bonne Entente was a beautiful hotel to stay in. Our room was very spacious, with elegant and comfortable furnishings, and the whole hotel was elegantly furnished, with very spacious common areas. Internet access was fast and reliable. We spent several hours relaxing in the beautiful gardens, very refreshing after a tiring trip. A very enjoyable, comfortable experience all round.
Comment from Hotel Management
Oct 3, 2015 by Stephanie Tiernan, Hotel Management
Dear guest, Thank you very much for your great feedback! Positive comments like yours give us the energy to continue our mission which is to offer our customers a service that exceeds its own expectations. We are looking forward to welcoming you again on your next visit to Quebec City!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 14, 2015 on Hotels
The pool and the area is great. Room very comfortable. Bit far from old Quebec. You can use the shuttle to go (high season up to 20h30) and come back in the bus #7 starting from Place D'Youville (easy/bus every 10-15 min). Enjoyed our stay.
Comment from Hotel Management
Oct 3, 2015 by Stephanie, Hotel Management
Dear Guest Thank you for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our awards 5 stars and 4 diamonds are our pride and our employees work hard to achieve one goal: to make the customer experience memorable! We are looking forward to welcoming you again! Stephanie Tiernan, Public Relations Manager