Ratings based on 580 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Expedia and the hotel were not communicating well!

Posted May 25, 2017
On my booking, I clearly marked "Accessibility: Accessible bathroom In-room accessibility" and I also left the comment saying I had a senior to travel with me, I needed a rolling bed! None of them happened!!! I stepped in the room, the bathroom was not accessibility! Those two beds were too high to climb on for a senior. I asked the front desk, he kept saying I did not book the room correctly! He showed me his screen with my booking and information, it was clearly showing my requests: accessibility bathroom and rolling bed! I guess they just ignored all my requests. I requested to change to the accessibility room, it was not available. I finished 7 hours on that day, it was hard for us to stay up for the argue. Due to the bed was too high, my grandma had to sleep on the seat for that night.
2 out of 5
by A verified traveler

Hotel for a short stay waiting for a plane

Posted Apr 29, 2017
Pros: The free parking, free internet, the beds and pillows, bathrooms were clean, room was clean
Cons: The breakfast could use some help.
Location: The location is right across the street from a graveyard in an old industrial neighborhood. Didn't have a whole lot of things to do nearby.
Pros- Arrived late, check in no problem. Parking was free and there was a lot of it. Internet was fast. Room was clean, water pressure great, TV- good variety of channels, not too noisy - most of the staff was friendly - (except the day time desk person - I must of interrupted her phone call so she was very short with me, when I asked about the nearest subway station). Beds and pillows were actually pretty darn comfortable. Cons - Breakfast was marginal at best - great waffles but everything else was terrible. The eggs - or if you want to call them eggs had the consistency of granola - no joke, they actually crumbled but the woman on duty was very sweet. The location is out of the way - and I mean out of the way - not someplace for a tourist to stay.
3 out of 5
by A verified traveler

Ok for price

Posted Apr 17, 2017 on Hotels
Free shuttle was great the first day. Second day we had to call 3 times to get picked up at the subway. We waited outside for over 30 minutes. Maids did not change our sheets. Room was quiet.
4 out of 5
by Jennifer

good hotel, problem pricing w/hotel.com

Posted Apr 14, 2017 on Hotels
The stay was fine, but when we checked out we noticed that another person in our party was charged $30 less than us even though we booked the same type of room, the same day through hotels.com. The front desk people were nice, but he said he couldn't help because we booked through a 3rd party
5 out of 5
by Patrizia

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
5 out of 5
by Sherry

Comfortable Room

Posted Apr 5, 2017 on Hotels
Just an overnight stay, so really did not explore the area. Hotel is nice and clean--bed very comfortable. Staff is top notch. Had to be at the airport early the next morning, before the breakfast was served. They packed a breakfast for us with an apple, banana and a bagel so tat we could take it with us on the free airport shuttle.
2 out of 5
by Ester

Posted Mar 29, 2017 on Hotels
Expensive. Small room. Breakfast was horrible.
5 out of 5
by ELIZABETH

Great and Quiet Stay

Posted Mar 22, 2017 on Hotels
Love the staff attention, great clean and comfortable beds, the bathroom is very nice too! quiet area, no complaints. Highly recommended.
4 out of 5
by Virginia

Posted Mar 16, 2017 on Hotels
The hotel is very nice and new. The beds are good and they give you cable tv including movie channel, sports channels. Its just overpriced when you get nothing and you can't even smoke in your room or the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Flying in or out of LaGuardia great hotel.

Posted Feb 24, 2017
Cons: A designated smoking area with a picnic table towards the back of hotel would be good rather than smoking at entryway .
I was there for 4 nights coming and going on my cruise. The staff was very helpful.There is no restaurant but take out menus are available and you can eat in the lounge dining area. Breakfast selections are minimal but the waffles are great even if you do make them yourself. I would definitely stay here again.