Ratings based on 930 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens, NY

Highly recommend!

Posted Nov 14, 2017
Pros: Everything.
Location: The hotel is next to the Great Escape and a short drive north to Lake George Village and the Outlets. .
Our first visit to Country Inn & Suites By Carlson in Queensbury will certainly be remembered. The hotel was much more than expected. Even though it was off-season, the hotel offered plenty of amenities. The freshly baked cookies at the reception desk along with the coffee/tea service in the lobby were welcome treats on the especially cold weekend we visited the area. Add the awesome staff, the indoor pool/spa and the made to order waffles at breakfast, you can't ask for more. We plan on making the Country Inn & Suites By Carlson in Queensbury a yearly destination.
Comment from Hotel Management
Nov 22, 2017 by Allison , Hotel Management
Thank you for taking some time to review our property and give us such an excellent review! I am so glad to know that you were able to warm up with us and enjoy our amenities during your cold weekend visit. We really appreciate you and your feedback and look forward to welcoming you back next year! Enjoy the holiday season and take care! - Allison
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Attractive, Comfortable

Posted Nov 10, 2017
Pros: It had a good feel about it. We felt welcome and appreciated.
Cons: The hallway carpets need to be replaced. They were rumpled and looked as if they were to move as you walked on them.
Location: Amusement Park, restaurants, Lake George for swimming and boating, historic Fort Ticonderoga.
We felt welcome and appreciated. Staff was helpful and courteous. The hotel was clean and apparently well managed.
Comment from Hotel Management
Nov 22, 2017 by Allison , Hotel Management
Thank you for taking some time to review your recent stay with us and give us some great feedback. I will be sure to share your comments about the hallway carpet with the rest of the management team! Thank you again for sharing about your stay and have a wonderful holiday season! All the best, Allison
2 out of 5
by A verified traveler from toronto. Canada

Looks good from the outside... beware of inside!

Posted Oct 31, 2017
The staff was excellent! Courteous and efficient. But the hotel itself is old and run-down on the inside. The walls are paper-thin. I was on the second floor above the lobby and could hear guest checking in/out. The hotel has a very small/poor layout which meant that everytime that the whole hotel would smell everytime that the kitchen cooked. The room carpet was disgustingly old and stained. The pool was cloudy, the kids couldn’t use it. Overall old and run down. But the staff was excellent. It’s not their fault. Don’t be fooled by the exterior. This hotel is small, old, run-down, noisy and smelly . More like a motel than a hotel .
Comment from Hotel Management
Nov 4, 2017 by Tim, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We take pride in providing our guests a wonderful experience . Obviously in this case we failed to do so. We will review the issues you raised with hotel leadership, to ensure the hotel meets or exceeds all Country Inns & Suites by Carlson standards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everyone is so nice

Posted Oct 28, 2017
Everyone was professional and warm. A totally straddles a visit.
Comment from Hotel Management
Nov 8, 2017 by Allison , Hotel Management
Thank you for taking the time to share! We are so glad to know that you had a pleasant stay wit us last month! Hopefully we will have the opportunity to welcome you back again soon. All the best, Allison
5 out of 5
Recommended
for Everyone
by A verified traveler from Poughkeepsie, N.Y.

Beautiful rooms. Next to the Great Escape.

Posted Oct 27, 2017
Pros: I was very comfortable-great staff and amenities.
Cons: Price could be lowered.
Location: Great Escape within walking distance. Lake George just minutes away.
Wonderful staff, rooms were great. Breakfast was very good-lots of variety. Hot tub and heated pool were very nice.
Comment from Hotel Management
Nov 8, 2017 by Allison , Hotel Management
Hi Judy, Thank you for taking the time to share a little bit about your recent stay with us in Queensbury. I am so glad to read that you had a pleasant experience and were able to enjoy some of our on site amenities. Hopefully we will have the opportunity to welcome you back next time you are in the Lake George area. All the best, Allison
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
very good place to stay. breakfast is good facilities are good staffs are good
Comment from Hotel Management
Nov 8, 2017 by Allison , Hotel Management
Thank you for sharing! All the best, Allison
5 out of 5
Recommended
for Everyone
by A verified traveler from ri

Vacation

Posted Oct 22, 2017
The hotel staff were great. Tin the gm is exceptional.
Comment from Hotel Management
Nov 8, 2017 by Allison , Hotel Management
Thank you for taking the time to share! Hopefully we will have the opportunity to welcome you back again soon! Best, Allison
5 out of 5
by Neil

Upscale hotel at a bargain price!

Posted Oct 21, 2017 on Hotels
Beautiful hotel, spacious rooms, clean and nicely decorated! Great selection in the buffet breakfast. No disappointments here.....the best hotel on our one-week tour through southern VT and NH.
Comment from Hotel Management
Nov 24, 2017 by Allison, Hotel Management
Thank you for taking the time to share! I am so glad to know that you enjoyed your time at our hotel and found our rooms clean and comfortable. Hopefully we have the opportunity to welcome you back next time you pass through the Lake George Area! All the best, Allison
5 out of 5
by Timothy

Posted Oct 18, 2017 on Hotels
Great location, nice pool area and friendly staff. Price was more then fair.
Comment from Hotel Management
Nov 24, 2017 by Allison, Hotel Management
Thank you for taking some time to review our property! I am so glad to know that you enjoyed your stay. Hopefully we will have the opportunity to welcome you back again soon. All the best, Allison
4 out of 5
by Harry

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017 by Allison, Hotel Management
Thank you for taking the time to share! All the best, Allison